VisitorsCoverage is a Silicon Valley-based travel insurance marketplace and insurtech pioneer that has been helping global travelers compare and purchase protection plans for 20 years. Since our founding, we have proudly served over 2 million travelers worldwide by providing direct access to tailored coverage, including:Visitor & Travel Medical Insurance: Critical health coverage for inbound guests, including options for pre-existing medical conditions.Comprehensive Trip Protection: Financial safety nets covering trip cancellation, Cancel For Any Reason (CFAR), trip delays, emergency medical evacuations, and baggage loss.Visa-Specific Plans: Compliant coverage for Schengen Visas, international students (F1/OPT), and exchange visitors or scholars (J1/J2).New Immigrant Coverage: Dedicated healthcare solutions for U.S. Green Card holders and new arrivals.Through our advanced online platform, travelers can easily compare top-rated plans side-by-side—reviewing coverage options, benefits, deductibles, and pricing in one place to make informed decisions with confidence. To give you maximum flexibility, most of our plans are cancelable and refundable. Our AI-powered comparison tools are specifically designed to strip away the guesswork, helping you quickly identify the policies that best match your unique itinerary and budget.We seamlessly blend innovative technology with unmatched human support. Globally, customers can access our 24/7 smart assistant and WhatsApp channels for instant reach. For personalized assistance, our U.S.-based customer care team is staffed entirely by licensed insurance specialists ready to guide you before purchase or help navigate the claims process when you need it most.Rated A+ by the Better Business Bureau, VisitorsCoverage serves a diverse range of global travelers—including international visitors to the U.S., students studying abroad, expatriates, and U.S. residents traveling internationally. Our mission is simple: to simplify the travel insurance buying experience through transparent plan comparisons, educational resources, and responsive support throughout your entire journey.To learn more about your options or to read firsthand customer experiences, visit our official website or explore the real reviews from fellow travelers below.
Written by the business, not verified by us.VisitorsCoverage Inc. (visitorscoverage.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive and user-friendly website, noting that comparing multiple insurance quotes, navigating pages easily, and completing online purchases is remarkably smooth and straightforward. Travelers also deeply appreciate the very reasonable prices offered and the exceptionally helpful support team that always responds promptly to questions. However, some people mentioned quite frustrating issues regarding emergency medical coverage details or reaching a live representative when urgent assistance was required. A few reviewers also experienced occasional technical glitches, display errors, or slow loading times while trying to finalize their policy setup.
Auto-generated from all reviews of this business. For reference only.Very easy, coverage seems adequate.
We're happy to hear that you found the process easy and the coverage met your expectations! Thank you for choosing VisitorsCoverage, and we wish you the very best on your travels!
Thank you for your review! We're glad to hear that you found the process of buying insurance easy and straightforward. Thank you for choosing VisitorsCoverage!
Convenient! Sounds Reasonable! Will see while claiming.
We are happy to hear you found our services convenient and reasonable. Our mission is to simplify travel insurance and make the process easy for everyone, so we are glad you had a positive experience finding coverage with us. Hopefully, you won’t need to file a claim! If that time comes, our team of Claims Assist Specialists is here to help every step of the way, and you can learn more by visiting https://www.visitorscoverage.com/insurance/claims-assistance/. Thank you for choosing VisitorsCoverage, and we wish you the very best on your travels!
We are happy to hear you had a seamless experience navigating our website. Thank you for choosing VisitorsCoverage!
Thank you for your review! We're so glad you found our service easy and comprehensive. We appreciate your feedback and look forward to continuing to serve you!
Clear explanation of policies. Like the compare feature
Thank you for your review and recommendation! We're happy to hear that our policy explanations are clear and that you appreciate the compare feature. We wish you the very best on your travels!
First time to use VisitorsCoverage. Smooth site navigation. Easy to use! Perfect online guidance from real people behind the keyboard!!!
We're happy to hear that you found our site easy to navigate and our online guidance helpful! We appreciate your kind words and positive feedback. Thank you for choosing VisitorsCoverage!
really fast
Thank you for sharing your experience! We are happy to hear you found the process to be quick and easy. Thank you for choosing VisitorsCoverage!
Thank you for your review! We are happy to hear our team went out of their way to be helpful and provided you with great support. We look forward to continuing to serve you!
Thank you for your review! We are glad you had a positive experience on our website. Thank you for choosing VisitorsCoverage!
Well the coverage compared to other insurance companies is better with VisitorsCoverage. But we haven't traveled yet so the only issue I can comment on is your value.
Thank you for sharing your experience! We wish you the very best on your upcoming travels, and please feel free to reach out if you need any assistance along the way!
Very easy to use with excellent range of choices. Repeat customer for many years and happy so far.
We are so happy to hear you find our services easy to use and appreciate the wide range of choices we offer. We value your long-standing loyalty!
First travel insurance I have bought where they send an entire package of letters you may need, and an easy reference “ID Card” that you can show to healthcare providers. Excellent customer service!
Thank you for sharing your experience, we appreciate it! Our mission is to simplify travel insurance, so we are happy to hear that you received your policy documents in one easy package. Thank you for choosing VisitorsCoverage, and we wish you the very best on your travels!
This company asked me to rate their product after buying a policy which is really irrelevant and inappropriate. The quality of the insurance company is only measured by how they handle claims. They should not be asking people how their experience was with the company when they purchase it because of course purchasing is easy. The difficult issue is when there is a claim and how they manage that.
We understand your perspective and agree that the claims experience is one of the most important aspects of any insurance policy. While we do not process or make decisions on claims, we do provide claims assistance by helping customers understand the claims process, communicating with the insurance provider, and answering questions along the way. As a travel insurance marketplace, VisitorsCoverage helps customers compare and purchase plans from a variety of insurance providers. The review request sent after purchase is intended to gather feedback on the overall customer experience with VisitorsCoverage, including our website, plan selection process, purchasing experience, and customer service. We also welcome feedback from customers who have filed claims, as those experiences are invaluable in helping us evaluate both our service and the insurance providers we work with. Our team has reached out to you directly regarding your feedback. If you have any additional questions or need assistance, please feel free to contact us at [email protected].
Very easy to buy and to get travel insurance even you are just a tourist. Great that I found about it.
Thank you for your review and recommendation, we appreciate it! We are happy to hear you found the process quick and easy to get your travel insurance. Thank you for choosing VisitorsCoverage, and we wish you the very best on your travels!
As a UK based US family overseas understanding the insurance options for a family member returning home for a trip was unclear until we visited VisitorsCoverage. The policy options and the options to commence once returned and renew were great alternatives to traveller insurance policies available in the UK
Thank you for your feedback, we appreciate it! We are glad you had a positive experience on our website and were able to select the right plan for your needs. Thank you for choosing VisitorsCoverage, and we wish you and your family the very best on your travels!
Great seeing all the options. Easy site to navigate.
Thank you for your review! We're happy to hear that you found our site easy to navigate and view all plans. Thank you for being a VisitorsCoverage customer!
I'll start by saying VisitorsCoverage themselves were easy to deal with and responsive. However, the actual underwriters for the policies they sell (IMG & United) are absolutely horrendous and in my case, totally worthless. If anything, they caused me more stress than if I just travelled without any insurance and used premium to put towards the enormous medical bills I paid out of pocket. I'm a US expat and visited the US last year, choosing the Platinum plan for the most peace of mind. I had a serious health issue about 20 years ago but have been healthy since, unfortunately it unexpectedly reoccured while I was on my trip. My policy had a provision for acute reoccurrence of a pre-existing condition - and my doctors confirmed that this was acute - but my claims were still denied, even for the minimum expenses to stabilise me until I could get care in my country of residence. The hospital tried to help, and I used VisitorsCoverage's claim service, but it didn't matter because IMG stalled for months. There's no chance of you as a patient talking to a human being there, either - you really are just a number and the claims process on their side is extremely opaque, with virtually no information. I went to an in-network hospital and I gave them my insurance info before receiving treatment, it made no difference. The system is rigged in favour of insurers, who offer no value at all. A year later, I'm still getting bills from the hospital. I feel lucky in this case I could get home without going tens of thousands out of pocket or worse, because even though I thought I was doing the right thing by choosing a policy specifically for expats, it didn't stop me getting stung by the system.
We're sorry to hear about the challenges you've encountered following your medical situation while visiting the U.S. We understand how stressful it can be to deal with unexpected medical expenses and uncertainty regarding coverage. Our Customer Success Team has reached out to you directly and will contact IMG to request additional information regarding your case and any prior reviews that may have taken place. We hope to gain a better understanding of the situation and provide any clarification available. While VisitorsCoverage helps travelers compare and purchase insurance plans, coverage administration and benefit determinations are handled directly by the insurance provider and claims administrator. Due to health privacy regulations and our role as a marketplace, we do not have direct visibility into individual case details or claim determinations. We appreciate the opportunity to look into this further and hope to provide additional clarity once we receive more information.
Fantastic comparison tool to select the right plan. Excellent purchase experience, with a nice graph demonstrating coverage and deductible $$ relationship. Strong communication options with both email and WhatsApp.
Thank you for your review! It is great to hear that you found the comparison tool, coverage graphs, and our email and WhatsApp communication options helpful. Thank you for choosing VisitorsCoverage!
Simple and easy to follow instructions.
We're happy to hear that our instructions were easy to follow. We appreciate your positive feedback!
202 reviews matching
