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Travel & Vacation

VisitorsCoverage Inc.

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202 reviews

4.6202 reviews
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About VisitorsCoverage Inc.

Data updated
Website
visitorscoverage.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (12/12)
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About this business

VisitorsCoverage is a Silicon Valley-based travel insurance marketplace and insurtech pioneer that has been helping global travelers compare and purchase protection plans for 20 years. Since our founding, we have proudly served over 2 million travelers worldwide by providing direct access to tailored coverage, including:Visitor & Travel Medical Insurance: Critical health coverage for inbound guests, including options for pre-existing medical conditions.Comprehensive Trip Protection: Financial safety nets covering trip cancellation, Cancel For Any Reason (CFAR), trip delays, emergency medical evacuations, and baggage loss.Visa-Specific Plans: Compliant coverage for Schengen Visas, international students (F1/OPT), and exchange visitors or scholars (J1/J2).New Immigrant Coverage: Dedicated healthcare solutions for U.S. Green Card holders and new arrivals.Through our advanced online platform, travelers can easily compare top-rated plans side-by-side—reviewing coverage options, benefits, deductibles, and pricing in one place to make informed decisions with confidence. To give you maximum flexibility, most of our plans are cancelable and refundable. Our AI-powered comparison tools are specifically designed to strip away the guesswork, helping you quickly identify the policies that best match your unique itinerary and budget.We seamlessly blend innovative technology with unmatched human support. Globally, customers can access our 24/7 smart assistant and WhatsApp channels for instant reach. For personalized assistance, our U.S.-based customer care team is staffed entirely by licensed insurance specialists ready to guide you before purchase or help navigate the claims process when you need it most.Rated A+ by the Better Business Bureau, VisitorsCoverage serves a diverse range of global travelers—including international visitors to the U.S., students studying abroad, expatriates, and U.S. residents traveling internationally. Our mission is simple: to simplify the travel insurance buying experience through transparent plan comparisons, educational resources, and responsive support throughout your entire journey.To learn more about your options or to read firsthand customer experiences, visit our official website or explore the real reviews from fellow travelers below.

Written by the business, not verified by us.

Is VisitorsCoverage Inc. legit?

VisitorsCoverage Inc. (visitorscoverage.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-08-27.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive and user-friendly website, noting that comparing multiple insurance quotes, navigating pages easily, and completing online purchases is remarkably smooth and straightforward. Travelers also deeply appreciate the very reasonable prices offered and the exceptionally helpful support team that always responds promptly to questions. However, some people mentioned quite frustrating issues regarding emergency medical coverage details or reaching a live representative when urgent assistance was required. A few reviewers also experienced occasional technical glitches, display errors, or slow loading times while trying to finalize their policy setup.

Auto-generated from all reviews of this business. For reference only.

What people say

The app was easy to use but the real…

The app was easy to use but the real proof is if, God forbid, my wife has a medical problem, you actually pay the way you said you would. My wife qualifies according to the second bullet on your app. She has dual citizenship with Brasil and the USA BUT She is only staying in Washington DC for apx. 9 days. Then, we return to Brasil. Thanks for your help. Sincerely, Mike Graber

Reply from VisitorsCoverage Inc.2026-03-02

Hopefully you won’t need to file a claim! If that time comes, our team of Claims Assist Specialists are here to help every step of the way! You can learn more by visiting https://www.visitorscoverage.com/insurance/claims-assistance/. Thank you for choosing VisitorsCoverage. We wish your spouse safe and enjoyable travels!

Easy

Easy, understandable an fast at a good price

Reply from VisitorsCoverage Inc.2026-02-26

Thank you for sharing your experience! Our mission is to simplify travel insurance and make the process easy for everyone, so we're glad you had a positive experience finding travel insurance with us. We wish you the very best on your travels!

EASY TO ACCESS ON COMPUTER

EASY TO ACCESS ON COMPUTER, PRICE IS GOOD, BENEFITS ARE GREAT, PLEASE SEND ME A COPY OF INSURANCE FOR CAROL LOUISE DURHAM AT urgently needed, or call 954-847-0404.

Reply from VisitorsCoverage Inc.2026-02-16

A member of our team has reached out to you directly to provide further assistance. In the meantime, we recommend removing any personal information from your review, as it is publicly visible. If you have any additional questions or need support, please feel free to contact us at [email protected]. We’re happy to help! Thank you for choosing VisitorsCoverage.

Do not count on Visitors Coverage or IMG

I had a travel medical policy and I need emergency care. Basically, because I had a problem that I did not know about nor had any doctor diagnosed, my claim was denied. This should be illegal and Visitors Coverage has been no help in my appeal process with IMG. What is the point of emergency medical insurance if it does not cover an ER trip?

Reply from VisitorsCoverage Inc.2026-02-06

We understand how frustrating and disappointing it can be to experience a claim denial, especially during a time when you needed medical care. Travel medical insurance policies typically exclude pre-existing conditions from coverage, regardless of whether the condition was known or unknown to the policyholder at the time of purchase. This exclusion is clearly outlined in the policy certificate, which defines the terms and scope of coverage. In your case, the determination of a pre-existing condition was based on the treating physician's diagnosis and medical documentation. Throughout your claim process, our team worked diligently to assist you with communicating with IMG on your behalf. We provided guidance through each step of the review process to the best of our ability and within our scope of assistance. We deeply regret that despite our efforts to support you through this difficult situation, you feel the outcome does not reflect the service we provided. We remain committed to helping our customers understand their coverage and navigate the claims process with transparency and care. If you have any further questions about your policy or the claim determination, we encourage you to reach out to us directly so we can continue to assist you.

My interaction with the agent

My interaction with the agent, great! I have never used the service and expect I never will but I ever do I expect I can count on it. This is probably why i don't give a 5 rating yet but so far so good

Reply from VisitorsCoverage Inc.2026-02-04

We’re happy to hear that our team of licensed insurance experts was able to assist you! Hopefully you won’t need to file a claim, but if that time ever comes, our Claims Assist Specialists will be there to support you every step of the way. You can learn more about our claims assistance services here: https://www.visitorscoverage.com/insurance/claims-assistance/.

East to apply

East to apply, good value Would like to see larger coverage options

Reply from VisitorsCoverage Inc.2026-02-04

We’re glad to hear the application process was easy and that you found a plan that suited your needs. Coverage limit options are based on the traveler’s age. If you need any additional assistance, please feel free to contact our team at [email protected]. Thank you for choosing VisitorsCoverage!

Very easy to navigate and clear on the…

Very easy to navigate and clear on the coverages.

Reply from VisitorsCoverage Inc.2026-01-29

Thank you for sharing your experience! We’re glad to hear that the site was easy to navigate and that the coverage details were clear. Thank you for choosing VisitorsCoverage. We wish you safe and happy travels!

Purchase process took too long

The purchase process claims to be about 5 minutes, but I was experiencing big loading times between each step in the process. Once I got to the time table portion to choose my coverage and deductible it wouldn't show any of the numbers, so I had to go back, wait again, and start the process all over. And then it ended up saying the insurance I chose was unavailable because it was being updated. Very frustrating! I've used this site before to buy insurance and had little problem, but I hope this isn't a continuous issue for other people.

Reply from VisitorsCoverage Inc.2026-01-24

Thanks for your honest feedback and for being a returning customer. To provide our valued customers like you with the five-star experience you deserve, we sometimes need to temporarily pause plans so we can update them quickly. Our team was able to address the recent hurdle right away, and the process is now running seamlessly. We’re glad your policy went through successfully, and we appreciate you taking the time to share your experience as it helps us continue improving for everyone.