Vivi Electric Bike (viviebike.com) has a 3.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 35% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
J
Joe Lester · 1 review · Experienced 2026-04-16 ·
★★★★★
Good luck
Purchased a bike from them in september. In aprl the frame cracked. The frame is suppossed to be covered for a year under warranty. Contacted customer support email, they said no problem, cut the power cable and we will refund the money for the bike. I cut the cable, sent pictures per their request and did everything they said. I got several responses back saying they couldnt refund the card, they needed a paypal account. I set up a pay pal account and still have not received my refund after a month of back and forth with their customer service email. Very shaddy company do not purchase from them
My sons bike will not go the speed of his friends with the same bike no matter how many times we try to reset the top speed
B
Bob Hovey · 1 review · Experienced 2026-04-22 ·
★★★★★
3 stars may be undeserved
Anointing this product with 3 stars is a gift which I may come to regret. First of all the assembly instructions, perhaps translated from Mandarin, are pretty much useless. Likewise the accompanying YouTube videos. Photos and videos barely resemble the bike you are working on. Over the course of a few days, if persistent, one can eventually figure it out. A phone number is provided in case you require assistance but no one answers. A recorded message says leave your phone number and your call will be returned. No call back occurs. The return policy requires returning the thing in its original packaging (which would be quite a feat in itself) at the customer’s expense! The package weighed over 60 lbs upon delivery. As I write this it’s been cold and rainy where I live so I haven’t tried to ride the thing yet. I may regret giving this weird company’s product 3 stars. Good luck
You refused to replace the battery that you said was faulty. I had to purchase a new battery it cost me $260. I will be posting bad reviews online.
You refused to replace the battery that you said was faulty. After I recycled the battery and provided proof of recycling. I had to purchase a new one at a cost of $260. I will be posting bad reviews online.
I love the bike. Easy to install and rides well.
I have had it for 1 week now and the headlight does not work. It didn't work out of the box. I called twice and sent 2 emails and still no response. Very frustrating!
Bike broke while riding it and got in a bad accident and broke my foot and big patch of road rash and a concussion and now have to live in consent pain and with the breaks failing and the front fork just randomly snapping they won't even make it right dont recommend VIVI bikes at all
The bike arrived quickly and it was not difficult to assemble. The ordering experience was smooth.
Reply from Vivi Electric Bike2026-02-24
Dear Customer: Hello! Thank you for your positive feedback on our service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Received the e-bike within a week.
So far it exceeds my expectations.
Reply from Vivi Electric Bike2026-02-24
Dear Customer: Hello! Thank you for your positive feedback on our shipping service. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Bike I purchased on Dec 2024 the ViVi 726Ful is a great price for $769 with the Modifications I made from mechanical brakes to Hydraulic Brakes, larger Seat, and new Crankcase bike is better suited. Customer Support is available just have to have patience in fixing problems with the bike 🏍 😀
Reply from Vivi Electric Bike2026-02-24
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Prompt, resolved my issue with little effort, polite
Reply from Vivi Electric Bike2026-02-05
Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Still haven't received a refund or my bike pedal. SMH
Reply from Vivi Electric Bike2026-02-05
Dear Customer: Hello. Thank you for your feedback. Our tracking number shows the package has been delivered to your destination mailbox. Please check your mailbox to see if you can find it. If not, it may be lost. If lost, we will resend it or issue a refund. Please also keep an eye on messages at [email protected]; we will promptly handle your after-sales needs.
Great value product. The bike performs well and it is good looking.
Reply from Vivi Electric Bike2026-01-15
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
The bike is good. The tire on my bike as well as my friends both went flat after a couple days. Customer service is terrible. Waited over a month for help finding the correct tube. Then was told it was out of stock. Went to the website and ordered two. Only received one and they refuse to ship the second.
Reply from Vivi Electric Bike2026-01-09
Dear Customer: Hello. Thank you for your feedback! After checking your purchase history, we found that you purchased the wrong item. You bought a 20×1.95” bike inner tube, which is not suitable for your electric bike. We apologize that our customer service staff may not have been aware of your specific purchase details and were unable to resend it to you. We have reprocessed your after-sales situation and contacted customer service to send you two new 20×2.4” bike inner tubes. In addition, to protect your tire from further damage, we are also giving you two free bike tire liners. We hope you have a pleasant riding experience, thank you!
Easy to assemble. Sold built. This model best for people under five feet tall
Reply from Vivi Electric Bike2026-01-09
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
