Vivi Electric Bike (viviebike.com) has a 3.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 35% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment, the brake lever wasn't adjusted correctly so the motor didn't engage sometimes. But I must say their service department was very helpful with supplying me the parts I needed, replying in a very timely manner. It's up and running fine now. The sensor on these Ebikes is a game changer. It will give you more miles and you still get a nice ride with some exercise. Overall very happy now. I'm tool savy and I learned a lot from what I had to do. The Box was also damaged in shipping and that may have caused the brake needing adjustment. Lot of fun to ride!
Reply from Vivi Electric Bike2025-10-29
Dear Customer: Thank you for your appreciation of our after-sales service. We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bicycles, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun!🥰
My son was looking to buy his first e-bike but we had a strict budget and certain features… replacement battery option, good warranty, and customer support.
The PONY01 came so quickly, was super easy to setup, and has performed wonderfully for him. He can’t stop grinning every time he goes around the block
I’ve owned my e-bike now for about 18 months and have used it quite a bit. The only problem I’ve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lose power randomly, it’ll shut off while riding. I noticed it would happen after going over bumps. I solve the issue each time it happens by toggling the battery switch off and on a few times, then there are no issues for a while. It does keep happening which is a slight pain but since I’ve discovered a “solution” it’s manageable.
Reply from Vivi Electric Bike2025-09-18
Dear Customer: Thank you for sharing your experience with us. We're glad to hear you've been enjoying your e-bike for 18 months!
Regarding the power loss issue after bumps, this may be related to the battery connection. While your toggle solution works temporarily, we'd like to help resolve this permanently. Please contact our customer service via email ([email protected]) with your order number, and we can provide troubleshooting steps or replacement parts if needed.
We appreciate your feedback and want to ensure you have the best riding experience possible.
