Vivino (vivino.com) has a 3.9 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
I purchased six (6) California wines from Vivino. The whole transaction went smoothly from start to finish. Communication was excellent throughout including acknowledgment of purchase, shipping details and delivery date. This was a test run. I will definitely purchase wines from them from now on.
generally great, but it was difficult to find wines from the same vendor.
I know Vivino since many years. I'm very satisfied of the quality of wines they propose and how they manage the customer service. I really trust this company. Mauro Quarta
I made 3 separate orders. 2 perfectly delivered in 48 hours. The 3rd delivered in 7 days..bit too much
Got the wrong wine , Rosé instead of Red. Much cheaper one too. Contact only through bot. Need to wait 2 to 3 business days. I day gone still no news. Not sure I’ll use them again.
My delivery is delayed and I got no update on this even if I sent an inquiry
Quick delivery, wine well cared for
Quality/price rate; after sales and orders followup; delivery service
A major concern, in my view, is the way wine deliveries are handled. The shipment is not handed over personally to the recipient but is simply left in a stairwell or a similar location. Another serious issue, particularly in Switzerland, is the very high temperatures during the summer months. Such conditions can be disastrous for all wines and may seriously affect their quality. In my opinion, this is a significant problem that urgently needs to be addressed.
2 cartons of wine were ordered but only one arrived. Your help desk was helpful, but I was required to provide evidence of only 1 box of wine. Difficult to prove something has not arrived :) Once I could prove only 1 arrived, I was informed the other one will come if available! If the wine is not avaiable I will receive a refund. I'm still waiting to hear if I'm to receive the wine.
Hi Kaye, We’re very sorry to hear that one of your parcels was not delivered. Please rest assured that situations like this are not normal, and we understand how disappointing this must be. I can confirm that our Customer Support team is already in contact with you, and we have sent you an email asking for your preferred resolution. We are currently waiting for your reply. We hope to resolve this as quickly as possible and provide you with a better experience next time. We sincerely apologize for the inconvenience, and thank you for your understanding. Kind regards, Vivino | Customer Support
Wow, my husbands birthday gift arrived sooner than expected and in perfect condition. He will be excited that I found a company willing to ship Amerone wine so we do not have to carry it back from Bari, Italy,
In less than two days I got my wines delivered. Fantastic service
Always spot on with info from REAL drinkers of wine!
A little disappointing that their website did not support their promotion for free shipping at a lower threshold.
The wine arrived fast and wellpacked. Thank you. The only not so good thing was that I have to get them at special servicepoints. I could not get them at a dhl-close by servicepoint. Alternative I have to stay home all day between 8-17. I guess it has to do with that it is alcohol beverages, but it should be possible to solve in another way?
I do not recibe the wine i bought I both brunelo de Montalchino Reserve And pay 150 per botle and I revive a young version which cost 75 I claim a after 10 days I have no solution
210 reviews matching