M
Michael Vest · 27 reviews · Verified · Experienced 2026-08-05 ·
★★★★★
About Vivino
Data updated- Website
- vivino.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 210 reviews
- Replies to negative
- 79% (38/48)
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Is Vivino legit?
Vivino (vivino.com) has a 3.9 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
Great price
Awesome like always
That’s GREAT
That’s GREAT ! Order yesterday and arrived today! ( I’m in the top of the hill) thank you appreciated
Everything was perfect
Good pricing
Good pricing, good coupons, great selection, and quick delivery
Perfect
Perfect, hyper smooth and fast
The courier dropped off a box with only…
The courier dropped off a box with only 3 bottles in it! I ordered and paid for 14 bottles! He called me to confirm someone was home to receive the delivery, so I have his number to call back...but no answer now. Waiting for Vivino to explain and re-assure.
Happy customer for many years. Not anymore...
I have been a customer for many years. Vivno used to be a five-star experience, but not any longer. I think they grew too fast for their own good. The customer support completely SUCKS! After two weeks of waiting, TWO of my orders were canceled. Not just one, two. Without any notification. I only found out about it after contacting customer support. In both cases, it took them days to investigate. I was NOT happy. I asked for compensation, and they sent me a pitiful 10% off coupon (up to $30). It did not work. I contacted customer support, and again, I was WAITING. Eventually they sent me a second discount code. It did not work either! What a joke! They then asked me to provide them with a screenshot. What for??? The coupon simply did not work. They did send a third coupon, which finally worked. I truly do not care about the discount; I just want to get my wine when I order it. Vivino, even though the variety of wines you offer is much appreciated, if you don't improve your customer support, you will lose customers, no doubt.
Reply from Vivino2026-08-06
Hi, Thank you for taking the time to share your experience. We sincerely apologize for the incredibly frustrating experience you've had with your recent orders and our customer support. It's clear that we fell short of your expectations, especially given your long-standing loyalty. We understand your disappointment with the canceled orders, the lack of notification, and the issues you encountered with the discount codes. We are truly sorry for the inconvenience and the time you spent trying to resolve these matters. We appreciate your honest feedback and assure you that we are committed to improving our service. Kind regards, Vivino | Customer Support
Easy to order
Easy to order. Great prices and inventory.
Great product equally great prices very…
Great product equally great prices very nice delivery👍
Still not recieved my order after two…
Still not recieved my order after two weeks and no support at all from Vivino where my order is.
Reply from Vivino2026-08-06
Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there. Please also note that orders placed with Decántalo are shipped from Spain , which leads to longer transit times for deliveries in Netherlands In the future, the best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support
It was nice to get free shipping
It was nice to get free shipping. It’s why I hadn’t ordered before. Everything arrived well packed. I picked things I normally wouldn’t look for due to the reviews.
communication was ok and delivery as…
communication was ok and delivery as promissed
i have not yet received my order
i have not yet received my order, despite paying for it.
Reply from Vivino2026-08-06
Hi, Thank you for taking the time to share your experience. Your order is currently on weather hold, which means its shipment has been temporarily delayed due to adverse weather conditions to ensure the safety of transportation. As soon as conditions improve, the carrier will resume transit and your order will continue on its way. We appreciate your patience and apologize for any inconvenience this delay may cause. Kind regards, Vivino | Customer Support
Slow shipping
It shouldn’t be hard to send out 3 bottles. Yet, as of today the order hasn’t shipped. If this was 2000 or 2010, I would understand, but not now.
Reply from Vivino2026-08-07
Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support
Great selection
Great selection, good price.
I think that lately you are dragging…
I think that lately you are dragging your feet a bit.... I send email to customer service and, if I receive response, it is just to say "this is not the department i should reach out", ok, then what?
Reply from Vivino2026-08-07
Hi Alberto, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. I was not able to find any support ticket with our Customer Support team. If you need our assistance, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support
Wines galore
Very easy to search and find wines, reviews and descriptions are very helpful
Correctly delivered
Correctly delivered Good customer response Quick delivery
Pretty good delivery times
Pretty good delivery times. Easy to order