easy to purchase.
easy to purchase. i like the new website...very informative......have you taken over one of the previous online sellers ? always appreciate Vivino
About Vivino
Data updated- Website
- vivino.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 210 reviews
- Replies to negative
- 79% (38/48)
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Is Vivino legit?
Vivino (vivino.com) has a 3.9 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
much too long delivery time
Reply from Vivino2026-08-06
Hi Udo, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there. In the future, the best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support
Vivino Application works great
Vivino Application works great, very intuitive and easy to shop. Super fast shipping A++
Love this site
Love this site, used them for years to compare wines compatible to my tastes, took the plunge and ordered 8 bottles of Priorat red wine from as their prices were extremely favourable for the particular wines I wanted, no hesitation in recommending this site to any serious wine drinker 10/10 👍
Always a great experience with…
Always a great experience with Vivino!!!!!
Still waiting to Got it
The delivery was slower than expected but I have now received the order and appreciate the prompt reply from vivino about the delivery.
Reply from Vivino2026-08-07
Hi Brian, We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide. We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions. Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out. Kind regards, Vivino | Customer Support
Just the best online wine store!
Always a great selection and good to great prices throughout the site. Cheers!
I had an issue with some expensive…
I had an issue with some expensive champagne that arrived flat and I thought there would be no recourse especially because it was quite an old vintage but when I reached out to the Vivino team finally they were so gracious and helped me out to the extent that despite the time lapse between me finding out about the flat champagne and me reaching out to them they gave me a full credit which I was astounded and delighted by. I have to say that especially in this day and age customer service goes a long way and they did not disappoint !
All depends on delivery
Reasonable choice, although could be better for wines from less well known places like Armenia, Moldova…THE weak point is often delivery, in particular if by Colissimo (because they can’t be bothered to deliver at my door). But lately delivery has been flawless. So 5 stars
I like Vivino, but
I like Vivino. Occasionally I will place an order and it will ship via FedEx instead of UPS as my shipping instructions state. Since signature is required in GA I use The UPS Store in my town to receive the shipment and I pickup there. Fortunately we are friends with The UPS Store personnel and they receive the FedEx shipment and hold it for us. I give the UPS Store 5 Stars.
Refer to my previous notes on delivery experience
The order process was great. After a couple of days I got a copy of the invoice but could not get the tracking tab to work. Vivino did say that it takes 24 hrs to work. After 1/2 dozen emails and 3 days no one could tell me why the tracking was not working. Contacted the seller and still could not work out the carrier or whether my delivery instructions.? Cut a long story short, early on the 4th case resolved and the seller provided tracking. All is well now!
Great deal
Great deal, reliable app
Very pleased, great service.
I have moved to a rural area, there are no good wine stores. I started using Vivino, they have been great, they have great choices for wines and champagne. I am going to join and then shipping is free. I also told my neighbors who are from Chicago and moved here, they love the choices, they have more than just Napa wines.
order and the process for ordering was…improvable
order and the process for ordering was easy and confirmation etc.was all perfect. There is one important disadvantage. Delivery was performed by UPS. There system regarding tracking is not useful. At the end, I had to get the wine myself in a quite far away store that is still supporting UPS. They told me that the whole process incl. apps is a mess with UPS, and for that reason many stores do not support anymore UPS. You should really think about using another courier service!
Great wine 🍷
Terrible service - super disappointed
Terrible! Over a week later and I still don’t have my wine 🤬 There is a delivery problem with UPS but Vino are not solving this. I will never order from them again
Reply from Vivino2026-08-04
Hi Tracy, We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered today, the delay wasn't the experience we hoped to provide. We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions. Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out. Kind regards, Vivino | Customer Support
no german language
no german language, why only english??? I think this is a german company, or??
Reply from Vivino2026-08-04
Hi Walter, Thank you for taking the time to share your experience. We are sorry that the survey generated by Trustpilot was in English. Don´t worry our customer support team is here to assist you in German if you encounter any issue. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support
The order took to long to be delivered
Reply from Vivino2026-08-05
Hi Nick, We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide. We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions. Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out. Kind regards, Vivino | Customer Support
Haven’t received my order yet
Reply from Vivino2026-08-05
Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support