Vivino

Hi Jie, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time. So we can investigate what happened and find the best solution for you, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi Rob, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with our app, and it’s clear we missed the mark this time. So we can investigate what happened and find the best solution for you, please contact our Vivino Support team. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi Emrique, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time. So we can investigate what happened and find the best solution for you, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi Gerry, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support