Vivino (vivino.com) has a 3.9 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Hi Howie,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
Delays can be frustrating, so we will reach out to you by email, as soon as possible, so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
Hi RJ,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
Oliver Portwood · 18 reviews · Experienced 2026-07-31 ·
★★★★★
Order X3E4VFT3
Order X3E4VFT3
Their merchant messed up the import documentation so even though I paid for shipping I got chased for their Fedex charges which were around 50 % of the order value.
Contacted Vivino repeatedly and they said on 13th May
''Rafael from Vivino here.
After speaking with the merchant, please do not make any payments. The shipping costs are covered by the merchant, so there is nothing for you to pay. The merchant has also contacted the carrier, so you can ignore any payment requests from FedEx.
If they contact you again asking for payment, please let us know.
Wishing you a wonderful day.
Warm regards,
Rafael
Vivino Support ''
However this wasnt actioned and Im still being chased by Fedex. Went back several times to Vivino showing them how to settle this as Fedex provided a form. Vivino came back try to back pedal with an excuse about I didnt qualify for free shipping, even though I paid for shipping.
I assume the merchant they use is refusing to settle this and Vivino doesnt want the bill either.
Awful service. Fedex are threatening a collections agent so I can provide this correspondence and they can take the charges from Vivino.
Reply from Vivino2026-08-03
Hi Oliver,
We’re very sorry for the inconvenience with your order, and we’re sorry to hear about the extra fees charged by FedEx.
We understand how frustrating this situation may be, and we sincerely apologize for any misunderstanding. Please rest assured that we will be in touch with you by email as soon as possible to work on a resolution.
In the meantime, please do not worry — we will do our best to resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Vivino | Customer Support
Hi,
Thank you for taking the time to share your experience.
If you notice that your wine is not in a good condition, please contact our Vivino Support team directly including your order number and a reference to this review.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
M
Michael P · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
My Go to Site for Wine
Website is well designed. Fantastic array of wines to choose from. Excellent prices.
Hi,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
I was able to see that our Customer Support team has an open ticket with you and will follow up via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
