Vivino

Hi Frank, Thank you for taking the time to share your experience. I understand you have questions regarding the new Cellar limits, and I’m happy to clarify how this works. First and most importantly: None of your existing wines will be deleted. Even if you are currently over the free-tier limit, all your saved bottles remain visible and manageable. You can still view, edit, and mark them as consumed exactly as you did before without paying. The new paywall only applies to adding new bottles once you have reached the free-tier limit. We’ve introduced this change for a few key reasons: Significant Investment: We’ve spent the last several months heavily improving the Cellar with richer metadata and new overview tools. Future Growth: We are committed to adding even more features (like tags and storage locations) in the coming months. Infrastructure Costs: Maintaining a fast, reliable experience for very large collections involves significant ongoing costs. After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there. In the meantime, here are the best ways to get in touch with us: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi Sam, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi David, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support