Fabulous glasses
These glasses were fabulous, extremely good value and very trendy and corresponded was first class
About Vooglam
Data updated- Website
- vooglam.com
- Category
- Health & Medical
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (32/32)
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Is Vooglam legit?
Vooglam (vooglam.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
No Prescription in the lenses!
Vooglam glasses with no prescription, even though I uploaded my prescription and paid for top coat lenses! Who would pay all that money for fake glasses! When contacting Vooglam, they told me I have to send back (at my cost!) to China for them to fix and send back! Unacceptable customer service and this will then be another 4 weeks to be delivered! Really annoyed with the service of this company. The glasses are ok but I can't see through them so what's the point! Literally just going to be sat in the box!
Reply from Vooglam2025-11-18
First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We take all customer feedback seriously and are dedicated to ensuring your satisfaction. We have reached out to you via our customer service email regarding the issue you've raised, and we kindly ask that you check your inbox for our message. Your prompt response will greatly assist us in addressing and resolving the matter as quickly as possible. Thank you!
Awesome frames
Awesome frames! They made them really fast and fast shipping!!!
I don’t receive my order yet
Reply from Vooglam2025-11-15
Hi there, so sorry to hear that you haven't received the items ordered. Please do not worry, we will help you solve this issue. And I have sent you an email about this. Do you mind checking it and giving us a reply so that we could help you better? Thank you so much. Take care.
My eye wear Clear Eyeglass Frames came on time
My eyewear came on time, just as promised
Customer support was fantastic
Customer support was fantastic. My questions were answered quickly and they were so helpful with all my queries about my prescription. My glasses arrived with the perfect lenses for my eyesight. I would highly recommend Vooglam to friends.
2 out of 3 is not acceptable
I purchased 3 pairs of glasses, 2 of them are great. The third one is missing the weld on the left front that connects it to the eyewire. The gap is big enough to cause a slight warping, catch and rip out hair and hold an envelope with a letter in the gap. The right side lays flush against the eyewire with no gaping whatsoever. After several traded messages they went through their stock in the warehouse and sent me a pic of yet another frame with the same defect! Trying to say that since another is also defective I should accept mine for what it is. They expect me to pay shipping to return the frame! I have explained that during my 8 years of working in optical shops and even labs making eyeglasses this defective would never have been accepted and despensed! This company needs a class in quality control AND customer service STAT.
Reply from Vooglam2025-11-11
First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We take all customer feedback seriously and are dedicated to ensuring your satisfaction. We have received your email and will reach out to you via our customer service email regarding the issue you've raised. We kindly ask that you check your inbox later for our message. Your prompt response will greatly assist us in addressing and resolving the matter as quickly as possible. Thank you!
Excellent service and amazing specs
This is the third or fourth order I’ve made with Vooglam, and, once again, I received excellent service and two pairs of amazing glasses. I cannot fault this company, they always come up trumps.
Very easy to “try on” glasses and how…
Very easy to “try on” glasses and how to measure and determine the proper size for me. Glasses arrived on time and tracking the package was simple as well. I find the glasses a bit heavy as I didn’t see anything regarding what they would weigh before I ordered them. Overall very happy with the process and the price but a bit disappointed in the weight and overall fit of the glasses.
Not what I was expecting
Not what I was expecting. The leopard pattern is so dark you can barely see it and the color bordering the rims of the glasses does blend well. I’ve purchased from Vooglam for years and always been happy before. Not so with this part!
Reply from Vooglam2025-11-09
Hi there, so sorry to hear that you are not satisfied with the item received, please do not worry, we will help you solve this issue. And I have sent you an email about this. Do you mind checking it and giving us a reply so that we could help you better? Thank you so much. Take care.
Love love love my new set of glasses
My experience was extremely excellent…
My experience was extremely excellent since the beginning to the end , the communication was great I like it.
My order arrived before estimated…
My order arrived before estimated delivery date. They are perfect. I love them. They look just like the virtual try on.
Amazing!!!
Fantastic deal and LOVE the funky styles. Good quality and nice fast delivery time. Will be back for sure!!!
Never Got The Glasses I Ordered
I ordered and received glasses but they were too big. I called and was asked whether I wanted a refund or whether I wanted to return the too big glasses for a different pair of glasses. I told the customer service rep that I would return the glasses and get a different pair. I returned the glasses including a description of the new glasses that I wanted via USPS on 9-10-25 and per the tracking number the glasses were delivered on 9-15-25. I made multiple calls to Vooglam customer service but was never able to talk with anyone or leave a message. It is now 11-3-25 and I have not received the glasses or a refund to my credit card. I would not use them again unless I get the glasses or a refund.
Reply from Vooglam2025-11-04
First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We take all customer feedback seriously and are dedicated to ensuring your satisfaction. We will call you back to help you solve this issue. If you did not receive our phone calls, please reach to our customer service (https://www.vooglam.com/contactUs) to assist you with the process. Have a nice day!
Easy to order and love the great…
Easy to order and love the great selection of glasses and most of all the price
I am very grateful for such excellent…
I am very grateful for such excellent service. I made a mistake with the formula, and yet I received outstanding service; they replaced it for me. I also had a problem with the steering, and they fixed it perfectly.
Trustworthy
Trustworthy. My order was lost in transit but it was replaced, though it took time cos 1st choice was out of stock. I recommend Vooglam. 👌
Vooglam is fine but whoever delivered…
Vooglam is fine but whoever delivered my order pulled in my driveway and threw them out his window. Will not be ordering again.
Reply from Vooglam2025-10-29
We’re truly horrified to hear how your delivery was handled—having your order thrown out the window right in your driveway is completely unacceptable, and we totally get why you’d be upset enough to not want to order again. That kind of carelessness from the delivery team is *not* what we stand for, and we’re so sorry it ruined your experience with us. First, if your glasses were damaged from this, please know we’re happy to offer compensation—whether that’s a replacement, a full refund, or another solution that works for you. We also want to take action to prevent this from happening again: we’ll be reaching out to USPS directly to share your experience, and we’ll push for them to improve their delivery standards so no customer has to deal with this again. If you’d like to move forward with compensation, or if you have more details to share, please feel free to let us know—we’re here to make this right.