I have sent them several emails about…
I have sent them several emails about information asking about my item like when it will be shipped and who is the shipper so i can track it and i have heard nothing back so now i am interested in a refund
About Vortopt
Data updated- Website
- vortopt.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 0% (0/15)
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About this business
Vortopt is a brand of Vortopt Group INC in the United States. It is a global brand focusing on environmental appliances for the whole house.Integrating R&D, production, sales and service, it is committed to providing consumers around the world with a more quality life experience.Today, Vortopt has set up a research and development and production base in China, not only has the world's advanced water purification system technologyAnd create a full set of exclusive butler-style services for users, allowing you to use it worry-free 365 days a year
Written by the business, not verified by us.Is Vortopt legit?
Vortopt (vortopt.com) has a 2.4 out of 5 rating on OK.one, based on 24 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 14 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Great wed
Great wed, easy to order fast shipping keep the great service Thank you.
All communications were in Chinese?
All communications were in Chinese? I had to get google to translate to know this was a survey. I had no idea what was going on with my order until the day it showed up. No instructions arrived with the replacement filters, like whether rubber pieces need to be kept in place from the old filter, when to change them or anything else, Just a couple of filters in crinkled up boxes stuck in a grey bag delivered to the wrong door so I didn't even see them for 2 days.
Haven’t received my product yet
Haven’t received my product yet! So how can I give a review?
Product was delivered to a different address…
Product was mailed to a different address. The shipping label showed #16 Gas Lamp Lane (which doesn't exist) instead of my actual address of #116 Gas Lamp Lane. It was delivered to 18 Capogna St., luckily the recipient text messaged me using the phone number on the address label to arrange for me to pick up the product from his home.. causing an inconvenience to both of us!
DON´T BUY ANY OF THIS
If you have the opportunity to buy this products, DON´T! This company is a mess, they messed up my order, and never answer, I spend a lot of money and it´s ALWAYS like this. I have been with the product for two or three years and buy again, it´s always painful. Go away and be happy with other company/product that can do exactly the same, just like I just did.
I LOVE THIS FILTER!
I LOVE THIS FILTER!! HAD ONE FOR ABOUT 5YRS, IT STARTED TO NOT WORK. I WENT ON LINE FOUND YOUR COMPANY AND DECIDED TO ORDER ANOTHER. VERY GOOD PRODUCT FOR FILTERING!! I DID NOT LIKE THE LONG WAIT FOR THE PRODUCT, IF THERE WAS A FASTER WAYTO RECEIVE IT, THEN MY REVIEW WOULD BE PERFECT IN ALL AREAS!!!! IT WAS ABOUT 3 FULL WEEKS BEFORE I RECEIVED THE PRODUCT!!!
Bad 👎............
Stay away!
I’m starting to wonder if this company is legitimate. I placed an order nearly a month ago and still haven’t received the filter I paid for. The tracking number you provided—also repeated by your customer service team—does not show up as valid on China Post, even though you indicated China Post is handling the shipment.
Responses were good
Sorted and works as it should
The vortopt does need some extra plumbing joints to fit it properly and leak free. Works as a water filter should. The connections is a 3/8 male from the unit, but a 3/8 female to 15mm, most common in uk
Not getting any response on returning…
Not getting any response on returning an incorrect purchase.
Installed as per this guide and follow…
Installed as per this guide and follow up with vortopt_serviceat163.com But this system is not operable and no replacement offered till todate. Do not buy this Vortopt 1000GPD Under Sink Water Purifier 3:1 Pure to Drain, Tankless RO Water Filter System, 0.0001um Purification for Drinking, Reduces TDS, Smart Faucet, Black o White
The filters exploded twice and I have…
The filters exploded twice and I have sent proof with video and pictures and I have received no response. This is unacceptable.
Customer service is very bad
Customer service is very bad , the machine is working 1 year then stop .I will not buy anymore from this company.
Filter
Excellent purchase if you don't mind waiting for delivery.
Under sink filter.
I have recently purchased and fitted a Vortopt under sink water filter and am extremely pleased with the whole deal! It was half the cost of any comparable product, an absolute breeze to install and our tap water has never tasted so good! Thanks! 😎👍
Sent the wrong item
Sent the wrong item, I contacted the customer service , but no any feedback .after one week.
Wrong item
Wrong item. Does not match the item that shows on the photo.
Both PC & C2 filters fit and work.
Both PC & C2 filters made in China fit the Vortop WR-600 reverse osmosis filtration system and work well.
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