Won't purchase from this company again
Won't purchase from this company again. Apparently, if you buy something on sale, you can't exchange for the correct size. It's not eligible for a return either.
About walkhero.com
Data updated- Website
- walkhero.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 43% (6/14)
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Is walkhero.com legit?
walkhero.com (walkhero.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great slippers
Great slippers. Very comfortable and provide good support. Plus they are well made and last a long time. My friend got a pair of the shoes and said they are his favorite shoes.
Walkhero: Shoes. 2 late arrivals.
I like the shoes very much. This review is not about the product, but the company Walkhero itself. I've had 2 orders from them. They highlight FREE US SHIPPING. Yet both orders done 2m apart both came from overseas. And guess what, had to wait damn near 30days for my product to arrive. Not the 7days they mention on their website. And if planning for a gift, order over a mo ahead to guarantee they come on time. Called them and all they say: is to return the product in the ORIGINAL BOX. Yet mine came in bags, no box. So no help there either. Just blah and a sense of unhappiness. Not sure what's going on over there, but they seem to work as dropship, than this large Company they express themselves to be. And if your just gonna throw the sense of the word, US. Don't mess with the US.
No interaction with chat and promo code…
No interaction with chat and promo code did not code.
My feet is picky with footwear
My feet is picky with footwear, since it easily aches on all random places. Walkhero is really a hero! Now my feet is fine even with long walks and extraneous activities.
YOU SENT THE WRONG SIZE ON BOTH PAIR
YOU SENT THE WRONG SIZE ON BOTH PAIR ! I HAVE BEEN WAITING FOR A RETURN LABEL SO I CAN GET A REFUND !! NOTHING AS OF YET !!??
Best Shoes for Foot and Heel pain
I purchased a pair of womens mules with arch support. I suffer from Fibromyalgia and Osteoarthritis and have had back and neck surgery. Walking for any length of time is very hard to do. I bought these without expecting much, as with any shoes I have bought. I was extremely surprised when I stepped into these. Oh my gosh, these started molding to my foot right away. The wide toe box gives me more room than any shoe I have & the fit is perfect. I am 77 years old and have never had shoes that didn't bother my toes. After walking in tennis shoes today doing errands I wanted to cry,but,I came home &slipped into these shoes ,and within minutes my pain was gone. I am going to buy another pair and would highly recommend this shoe to anyone with foot and heel pain. The price,the fit,the comfort, all exceeded my expectations. Thank you Walk Hero for making such a wonderful product.I rarely write reviews but felt this shoe deserved it. I had a few questions and customer service was excellent.
Comfortable
Because of the shoe being too large the company replaced my shoes- thank you Walk Hero I can now wear the shoes!
Reply from walkhero.com2026-01-12
Dear customer, regarding the other pair of shoes, we clearly stated before your purchase that they were non-refundable and non-exchangeable because they were on sale at a discounted price. We believe you saw this discounted price and also our stated policy, but we don't understand why you are leaving this review now. If other customers see this, it will cause misunderstandings, and we are very upset about this.
Best slippers ever.
I bought these for my husband and my son for Christmas and they absolutely love them. They are very comfortable.
Reply from walkhero.com2026-01-12
Thank you very much for your recognition of WALKHERO!
My shoes were just what I Needed.
Reply from walkhero.com2026-01-12
Solving your needs is our unwavering goal!
Shopping is so easy and I adore the…
Shopping is so easy and I adore the free shipping! Excellent quality products at a very reasonable price,
Reply from walkhero.com2026-01-12
Thank you for your support, we will do better!
WalkHero stood behind their guarantee
Update#2 WalkHero refunded the entirety of my order. This was a very pleasant surprise because one pair of shoes was a final sale and not eligible for return. When I asked for a return shipping label they explained that I should keep the shoes and donate them to someone needy. Update#1: I received my products in a damaged box, 10 days after ordering, that was after I complained and they supposedly pushed the shipper. The description of the shoes I ordered specifically stated, "Enjoy the freedom of a wide forefoot area designed to accommodate conditions like bunions and hammertoes." but they were too tight Original review: One pair of shoes was in New Jersey, without moving for 4 days. The other item hadn't left China after 4 days. Had I known products were coming from China, I would not have ordered.
Reply from walkhero.com2025-12-13
Hello, dear customer, we have not received your email regarding this issue, so we need to verify it with you. Please feel free to contact us via email, and we will investigate the situation. Please rest assured that WALKHERO is committed to improving foot health, and we have invested a great deal of resources to ensure our products can help everyone. Therefore, please trust the WALKHERO brand. If you have any questions, please feel free to contact us. Thank you very much!
Love these shoes
Love these shoes, I have had to purchase very expensive shoes for my foot pain, decided to look into something more affordable. These shoes are better than most I’ve paid much more for. Bought the slip-ons first, then a pair of tennis shoes, and just ordered the insoles.
Women's Supportive Pain Relief Slip-Ons…
Women's Supportive Pain Relief Slip-Ons got good reviews on the website. I purchased them to relieve Morton's Neuroma while walking around the hardwood floors in my apartment. They work! So comfortable and a great price. These are the most reasonable prices for high quality comfort shoes. Easy to use the website. I will definitely purchase from them again.
I have tried way too many brands
I have tried way too many brands, I always wear out the shoes too quickly due to my walking and running routine. I have gone through Sketchers,Brooks, Reebok, Nike, and Hoka and they all wear out in 2 months, except for the sketchers that wore out in 3 weeks. Walkhero has been great, it is the only shoe I buy now. I have not purchased a sneaker that was not Walkhero since 2023.
Love em
Love the shoes! Looks stylish while being VERY comfortable. Very satisfied with my purchase
CRAPPY SHOES AND FALSE ADVERTISING
False advertising. These are not quality shoes for people with foot problems or otherwise. Also, returns process has you jumping thru hoops, and NOWHERE is free return shipping mentioned. THEY HAVE BBB COMPLAINTS AS WELL.
Reply from walkhero.com2025-09-03
Thank you for bringing your concerns to our attention. We're sorry to hear your experience did not meet expectations. Our products are generally well-received by customers with various needs, and we strive to ensure all product descriptions are accurate and transparent. Regarding returns, our policy is clearly outlined at the time of purchase, and we offer multiple channels to assist customers with the process. We regret if you encountered difficulties and encourage you to reach out to our customer service team directly for personalized assistance. We value feedback and are committed to continuous improvement. Should you wish to discuss further, please contact us so we can address your specific situation.
Fast delivery.
Reply from walkhero.com2025-08-21
Thank you so much for your positive feedback! We're thrilled to hear you were happy with the fast delivery. Our team works hard to get your orders to you promptly, and we're so glad that effort paid off. We look forward to serving you again soon! The Walk Hero Team
Worse sneakers ever purchased ,bad quality, bad return customer service.
equality of walk hero from 1 to 10 is 0.worse sneakers than you can buy in dollar store. Lack of arch support and structural problems: Durability Concerns: in materials used in the shoes, Inadequate fit and misleading sizing claims: Very bad poor customer service and return process: will not return shoes, with claims of being denied returns due to the shoes being "worn or your receipt expired.
Reply from walkhero.com2025-08-21
"Thank you for your feedback. At Walk Hero, we are committed to providing quality products and stand behind their construction. Our sneakers are manufactured to high standards using durable materials. The level of arch support is designed to accommodate the general population and is a feature many of our customers appreciate. It's possible that the specific fit or support may not meet every individual's unique biomechanical needs, which can vary greatly from person to person. Regarding sizing, we provide a detailed size chart to assist customers in selecting the correct fit. We always recommend consulting this chart before ordering, as an improper fit is often the result of selecting a size that does not align with the customer's precise measurements. Concerning the return, our policy is designed to be fair to all parties. Returns are happily accepted for unworn items in original packaging with a valid receipt within the 30-day window. We must uphold these conditions to ensure the products can be restocked. Unfortunately, we cannot process returns for items that show signs of wear or are past the return period, as this prevents us from reselling the product and is a standard practice to protect our business from misuse. Our customer service team strictly follows these guidelines to ensure consistency and fairness for everyone."
YOU CANNOT TRUST WALKHERO
UPDATE 08.21.2025: This company did not provide the original packing so there was no way to return the items in the "box" they required. They have continued to harass me despite this situation being resolved. I took down the original negative post as promised, but because they continue to email and harass me and now also are still lying about the situation I had to put another negative post about their continued harassment. Clearly they are not satisfied that this matter was fully resolved and are incapable of just saying nothing any further. I anticipate you will see more posts about this situation; however, I will not post again. Order from this company at your own risk & with eyes wide per this review! I ordered from Walk Hero because my husband is a tennis/pickleball professional who needs/wants comfortable shoes which these stated they were. We received the shoes in a package, no box, which I was not surprised at since all companies are going to minimal packaging these days. They will say they were in a box.... they were not. If they had been I would have kept it because I store shoes in shoe boxes in the closet. I asked to return them before the expiration of 30 days. They said no because I had no box to return them in. I posted a review on Trust Pilot and BBB about their refusal to honor their return policy because of a "box." I received an email from them that said if I would remove the Trust Pilot review they would honor their policy. I wrote them back and said that's blackmail. I told them I would remove the review after they honor their return policy. The next day they refunded me in full. I removed the Trust Pilot review as promised, because I KEEP MY PROMISES. They disputed the BBB several times. About two days ago I said I did not agree with their response, but in the comments I explained they had refunded us, and I considered this matter fully resolved. They didn't let that go - they posted they didn't agree with what I said and argued about the policy and return again. I wrote back, not accepting their response to let them know that at this point they are simply harassing me. I told them because of their refusal to just drop the SETTLED MATTER, I would post on Trust Pilot about their ON-GOING HARASSMENT OF ME FOR NO REASON. Buy from WalkHero at your own risk. (I am SURE they will post a reply trying to AGAIN harass and contradict what I've said; however, all of this is in writing and wholly provable.) If I have to I will post it. I will NOT allow them to tell me I'M the one in the wrong when they are, provably.
Reply from walkhero.com2025-08-21
"At Walk Hero, we are committed to customer satisfaction and stand by our policies. Our return policy clearly states that items must be returned in their original packaging, including the box, to be eligible for a refund. This is a standard practice to ensure products can be restocked and resold. In this instance, the customer initiated a return without the original packaging, which unfortunately did not comply with our stated policy. While we initially could not process the return for this reason, we attempted to work with the customer in good faith to find a resolution. We ultimately issued a refund as a gesture of goodwill and to prioritize customer care, despite the terms not being fully met. We respect the customer's right to post reviews. However, we feel it is important to provide accurate context to any public claims. Our subsequent responses on the BBB platform were not to harass, but simply to ensure the factual record of our policy and our actions was correctly represented for the benefit of other consumers reviewing the case. We believe in transparent communication and clarifying misunderstandings to maintain trust."