walkhero.com (walkhero.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Phil Williams · 1 review · Experienced 2025-07-03 ·
★★★★★
Not a trust worthy company
I ordered a pair of shoes from the Walk Hero website. I tried them on and took approximately 10 steps in them. They did not fit correctly. The company refuses to send a return packing slip stating that the shoes has signs of wear and tear. When attempting to return the shoes, you have to take different pictures of all angles of the shoes before they will even consider a refund. Walk Hero is not accrediated by the Better Business Bureau, so there is really nothing that a customer can do to hold them accountable. There is also no place to leave a review on their website. This is a shady company, so please take this a a warning not to do business with them. Phil Williams
The Walk Hero company doesn’t tell the truth with their social media posts and emails sent out. To be clear, this review is about Walk Hero’s return policy. The shoes I ordered were the most comfortable slip-ons that I have ever put on my feet. Walk Hero states in their ads…60 days free wear tests. Right beside that statement, they state 100% risk fee money back guarantee. I honestly took 10 steps down my concrete driveway, and then took them off when walking back in the house. Walk Hero will not refund my money on the shoe purchase. The shoes, although very comfortable, they did not fit my heel right. In conclusion, this is about my experience with Walk Hero. I’m sure most people who purchase shoes from them are happy with their purchase. I’m just one of the many customers who is not happy. To the Walk Hero staff…I want to end this rebuttal to your reply to my review. If it is possible, I challenge you to post the pictures on TrustPilot of the shoes that I sent to you for review. You claim the shoes have wear and tear, and they do not meet the standards of your return policy. Post the pictures and prove the statements you have made in your rebuttal to my review. I won’t hold my breath on my challenge to you.
The Truth,
Phil Williams
Reply from walkhero.com2025-07-19
We understand your frustration, but wish to clarify our return policy and address your specific situation:
1.Condition of Returned Items:
"Our return policy clearly states that shoes must be in unworn, resalable condition to qualify for a return. In your case, the shoes showed significant dirt and wear on the outsoles – consistent with outdoor use, not indoor trial. While we encourage customers to try shoes for fit, this should be done on clean indoor surfaces (as stated in our policy), not outdoors where soles become soiled. Reselling visibly worn shoes would compromise quality for other customers."
2.Photo Verification Process:
"Requesting photos is a standard practice to verify item condition before initiating returns. This protects both the customer and our business by ensuring transparency. We only require this step before authorizing returns to prevent unnecessary shipping costs if items are ineligible."
3.BBB Accreditation & Accountability:
"While not BBB-accredited, we operate in full compliance with e-commerce regulations. Customer satisfaction remains our priority, and all valid returns (meeting policy terms) are processed promptly. We resolve issues directly through our support channels."
4.Product Reviews:
"We welcome genuine customer feedback and display all verified purchases reviews transparently. Our website’s review section is open to customers post-purchase – we never suppress authentic experiences. Customer voices directly shape our service improvements."
Our Commitment to You:
Walk Hero stands by our return policy to ensure all customers receive new, quality products. We encourage trials indoors on clean surfaces to maintain return eligibility. While we cannot accept shoes worn outdoors, we remain dedicated to fair solutions within our policy terms. We invite continued dialogue to resolve concerns – your experience matters deeply to us.
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Dean Cover · 1 review · Experienced 2025-06-13 ·
★★★★★
They were quick to respond to my inquiries but after receiving my shoes which are too small they are slow in my request to return the shoes. I've contacted them three different times
Not getting back to me promptly. I have no clue on my status
Reply from walkhero.com2025-06-19
Dear customer, we are very sorry to cause you trouble. We checked the mailbox and did not see it. You can send your email address so that we can check it and help you solve this problem proactively. We will put customers first and ensure every customer has a perfect experience.
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George · 4 reviews · Experienced 2025-05-23 ·
★★★★★
Great shoe comfort and fit
Many family and friends have food issues like arch pain, etc. when I saw the Walkhero shoes ads I thought “ok, for the price I’ll try a pair. Wow! What comfort and fit! So bought a back up pair, then pairs for wife and friends. Just great shoes
Reply from walkhero.com2025-06-19
Thank you very much for your affirmation of Walkhero. We will continue to do a good job and bring good product experience to customers.
I love their faux leather slippers which help with my Plantar fasciitis.
Reply from walkhero.com2025-06-27
We are also very happy that our shoes have helped you.
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David · 2 reviews · Verified · Experienced 2025-05-26 ·
★★★★★
Great shoes
Great shoes, very comfortable. I ordered 3 pairs so I don't run out!!
Reply from walkhero.com2025-06-19
You are awesome!
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Rob · 3 reviews · Verified · Experienced 2025-04-06 ·
★★★★★
Great shoes
Fast shipping, second issue of walk hero she's that I have bought and they are great shoes, some of the just comfortable she's I have found and really help when my plantar fascitis.....
Yes I had a good experience, I have multiple things wrong with my feet and I went to the podiatrist and he suggested the WalkHero insoles - he was so surprised to see that I was wearing a pair of your WalkHero sneakers. So I felt I had made some good choices. A great surprise was the great sale I found on your site. The delivery time was great. It was all good.
Reply from walkhero.com2025-08-21
Thank you so much for sharing your wonderful experience! We're truly honored that your podiatrist approved of your choice in Walk Hero sneakers and recommended our insoles. It's fantastic to know that our products are helping you care for your feet with expert-level support.
We’re also thrilled you took advantage of our sale and enjoyed the smooth delivery process. Helping customers like you feel confident and comfortable is why we do what we do.
We appreciate your trust and look forward to continuing to support you on your journey to happy, healthy feet!
Warmly,
The Walk Hero Team
I was hesitant to purchase as these slippers sounded too good to be true. However, when I received them and put them on, I found out everything you said they were is true. So comfortable, easy to walk in and my feet feel so much better after wearing them for the past couple of months. Love them.
Reply from walkhero.com2025-06-19
We are so happy to hear this news!
J
Joe · 1 review · Verified · Experienced 2025-03-19 ·
★★★★★
Great price
Great price, Great shoes! And they arrived earlier than expected. I have been purchasing Walkhero's for 3 or 4 years now and the don't disappoint!
Reply from walkhero.com2025-06-19
Thank you very much, my dear customer.
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PapaRod · 4 reviews · Experienced 2025-05-06 ·
★★★★★
This is my 4th pair of shoes from…
This is my 4th pair of shoes from Walkhero. Two indoor slippers and two daily slip on shoes. Very comfortable. Fit just right. My go to casual shoes for running around. Also great for travel as they pack up very easily.
Reply from walkhero.com2025-05-19
Thank you for your love for WALKHERO. We will do better and better!
My feet hurt from standing for a long time, so I tried Wlkhero, hoping it would work, and the price is very reasonable.
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SAS · 6 reviews · Experienced 2025-03-25 ·
★★★★★
False advertising
These shoes do not have the high arch support they advertised. They are poorly made and have no support. I was shocked when I opened the box and saw them. I have NEVER ordered from this company before but their description sounded like what I would normally buy. They do not match that description.
Reply from walkhero.com2025-03-28
Dear customer, I don't know why you made this comment. We have served you very well and you are an old customer. I hope you can contact us if you have any questions. We have sold tens of thousands of pairs of shoes and the arch support has always received very good feedback. I hope all customers can be satisfied with Walkhero.
Glad I bought them
Coincidence or not I don’t know, but my plantar fasciitis did go away after wearing these shoes. I tried several brands with no relief. This is my second pair and I have had no problems since I purchased the first pair. I will be buying more of these shoes.
Reply from walkhero.com2025-03-28
Thank you for your favorable review of our shoes! We will continue to do our best and continue to provide customers with quality services!
I recently purchased 2 pairs of shoes. I have worn another brand ( Spenco) for years. These are very similar. They are so comfortable right out of the box...I wish they had more designs to choose from but happy that what they offer are really great.
Free shipping is also an added bonus
Reply from walkhero.com2025-03-28
Thank you for your favorable review of our shoes! We will continue to do our best and continue to provide customers with quality services!
