Walking pad
At first, it did not work but right before the video call it worked. I mean the motor. You could run before on it but now it is just a fast walk. It works now and I am happy with that.
About WalkingPad
Data updated- Website
- walkingpad.com
- Category
- Sports
- Location
- United States · Plano
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (1/1)
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Is WalkingPad legit?
WalkingPad (walkingpad.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Thumps up to Andy for his support
Thumps up to Andy for his support and backup. I bought the original WalkPad from HSN along with a 2 year product support from All State. Shortly after the purchase, the unit quit working. I called All State for support and was told that the first-year support is the responsibility of the manufacture. Needless to say, I am totally dissatisfied with HSN and All State. Then I called your support. Andy responded my request. I sent Andy a video of my issue. Thereafter, he sent me an electronic component to repair my WalkPad. After a few days, the unit quit working again. I notified Andy. He stated that the unit needed a part to be shipped from China and that it would take several weeks to be shipped. After two or three weeks, Andy apologized for the delays and offered to replace my WalkPad. I accepted the offer. A few days later the new WalkPad arrived. The new WalkPad is an upgrade. It is better than my original. I am totally happy. Again, thumps up to Andy and your company
My Walking Pad Experience
The walking pad is great treadmill. I use this everyday and makes exercising east and convenient. I did have issues with product 7mnths into using it and had few issues getting it fixed but Andy in customer service was very helpful and constantly followed up with me to make sure my walking pad got fixed. Thanks for the help.
Squeaking Belt diagnosed by WalkingPad Support
The WalkingPad support team at Kingsmith completely answered and help me determine if my WalkingPad was operating correctly. After installation I noticed a slight squeak as I walked on the moving belt. I was able to shoot and send a video of me walking and the belt squeaking. Their analysis was to adjust the belt and they sent videos and a PDF to help me see the correct way to adjust the misaligned belt. Everyone was completely helpful and easy to work with. I especially point out Daniel as being a super tech for the WalkingPad.
Awesome customer service with…
Awesome customer service with assistance for troubleshooting offered! Andy was extremely helpful it getting my issue with my walking pad resolved.
The best customer-service experience
I had the best customer-service experience that I've ever had with any company. Daniel's response to my issue was professional, warm, and quick to find a resolution. Kudos!
Very happy with my purchase
Very happy with my purchase. Service was also great, Anna was helpful with any questions I had.
Anna
Anna, Daniel and Sarah were amazing!!! Anna especially went above and beyond to provide personalized customer service. As long as I continue to have a great experience with them and their products they have earned a customer for life!!!
Great customer service & warranty
Mauricio, from their customer support team was amazing. I had a WalkingPad A1 Pro and the belt was covered in smoke/dust. Even though it was bought 5 years ago, they immediately sent a replacement belt at no cost. Amazing service, thank you!
Excellent Service (Daniel) Earned My Trust—and My Business
Daniel provided some of the best customer service I’ve experienced in a long time. He was clear, concise, efficient, and got straight to the point. He understood exactly what I needed and handled everything quickly without any back-and-forth. I accidentally shipped my original order to the wrong address, and instead of making the refund process difficult like many companies do, WalkingPad intercepted the shipment, processed the refund promptly, and made the entire experience stress-free. That level of customer service actually increased my confidence in the company. Because of how well Daniel handled everything, I didn’t hesitate to place another order—I actually upgraded to the R3 walking and running pad. I’m 6’2” and have gone through several walking pads over the years that just weren’t long enough or didn’t hold up well, so I’m really excited to finally try WalkingPad. Thank you again, Daniel, for the outstanding support. You turned what could have been a frustrating situation into a great customer experience.
Daniel answered all my questions very…
Daniel answered all my questions very professionally. He also reached out to me to make sure I got my answer and was happy. He gave me awesome sauce service!!!
Anna's customer experience
Anna was what made my experience with Kingsmith a five stars experience, at the moment I had a problem with my delivery she found a way to help me right away making the customer service a more personal and different experience
Anna went above and beyond the call of…
Anna went above and beyond the call of duty with helping to make sure my order lined up the correct way after the sale was even completed. The A1 Pro is amazing but their customer service and response was even better.
Outstanding Customer Service When It Mattered Most
Sometimes the best customer experiences happen when something doesn’t work out. I recently purchased a WalkingPad Non-Slip Treadmill Floor Mat, but it turned out to be too large for my space. What impressed me wasn’t the return—it was how it was handled. A huge thank you to Anna from WalkingPad Customer Support, who responded promptly and made the refund process incredibly easy, efficient, and pleasant. Great customer service is becoming increasingly rare, and it’s always worth recognizing when someone goes above and beyond. Thank you, Anna, for making what could have been a frustrating experience such a positive one. Customer service like yours builds lasting customer loyalty.
Thank you walkingpad for having such an…
Thank you walkingpad for having such an amazing support team for an amazing product! Want to shoutout Anna from the support team! She helped solve the problem of my walkingpad C2 with easy and speed. Thanks Anna!
Great customer service!
I bought a Walking Pad in the spring of 2025, and I have really enjoyed using it. In May of 2026, I moved, and in the process, the remote control was lost. I called your company, and a Mauricio told me that there is an app that can control it as well, which I put on my phone, but he also said that they would send me a replacement remote. When it arrived, there weren't instructions for how to sync it with the Walking Pad. Mauricio had followed up on email, so he told me to put in a new battery, which I did. He told me to hold the remote close to the Walking Pad and push the center button for 10 seconds, to sync it. I put in the new battery, but as soon as I pushed the button, it was already connecting with the Walking Pad, so I didn't have to hold it for 10 seconds. Now it's working perfectly, and I'm "walking" again! Although I would have been happy to pay for the replacement, I wasn't billed for it, which was very nice.
Customer service
I had an issue where my walking pad stopped working. Daniel and others helped guide me through troubleshooting and provided the option of the replacement. The customer service was excellent and I am happy to receive a replacement. Thank you for your help!
Excellent post sale customer service
Excellent post sale customer service. Sarah helped replace a lost remote to my walking pad, which I use daily and have for 2 years now.
Helpful customer service and fair resolution
I had an issue with my WalkingPad MX3 after delivery. The shipping box arrived with a large gash, and while the unit itself did not look seriously damaged at first, I later noticed that the fold area was very easy to feel while walking. After sending photos to the company, they said it may have been shipping damage. They initially offered to replace it with a brand-new unit, which I appreciated. The only complication was that I had already thrown away the original box, so returning it was not straightforward. In the end, they resolved the issue by providing me a refund. Anna was very responsive throughout the process and helped get everything handled fairly. Shipping damage can happen, but the way a company responds matters, and in this case their customer service was helpful and professional.
Help was super efficient for 2 lost…
Help was super efficient for 2 lost items I had. Very pleased with the customer service.