WalkingPad (walkingpad.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Sarah and Evelyn with the CX team were phenomenal! My walking pad, ordered on Amazon, started overheating and they worked with the engineers and their internal team to troubleshoot. Thankfully I wasn’t receiving error codes, and my equipment wasn’t malfunctioning, so they ended up sending me a treadmill pad and oil for better maintenance—free of cost! I appreciated their help and support.
Outstanding Customer Service When It Mattered Most I recently purchased a Non-Slip WalkingPad Treadmill Floor Mat, but unfortunately, it ended up being too large for my space. While the product itself simply wasn't the right fit for my needs, what truly impressed me was WalkingPad's customer service. After submitting my refund request, I received a prompt response, and Anna from Customer Support made the entire process effortless. She was responsive, professional, pleasant, and incredibly efficient. The refund was handled quickly and without any hassle, making what could have been an inconvenience a very positive experience. It's refreshing to work with a company that stands behind its customers and empowers its support team to resolve issues with such care and professionalism. A sincere thank you to Anna for making the process so easy. She is a wonderful ambassador for the WalkingPad brand. — Renée M. Grossman
The product is amazing, and I’m already loving it even though it has only been about a week since my purchase. I would especially like to highlight the exceptional post-sales support I received. I initially experienced an issue with the belt. After I clearly explained my concern, the support team responded promptly to my email and provided detailed guidance on how to adjust it. However, since the belt had been damaged, I was understandably disappointed. The team was extremely supportive and went above and beyond by shipping a replacement belt at no additional cost. I am truly impressed with the level of customer service and support I received throughout the entire process. A special thank you and kudos to Sarah, who assisted me every step of the way and ensured that my concern was handled professionally and efficiently. Thank you to the entire team for your outstanding customer service. It has made my experience with the product even better, and I highly recommend both the product and the company’s support team.
The walking pad has been great, no complaints! I forgot to put in a promo code when I placed the order, but Anna was generous enough to refund me the amount that I would've saved with the code. The customer service was excellent and much appreciated!
I’ve had my walking pad for about 3 years and love it. I use it during work meetings and when it’s too hot or cold to go outside. It’s allowed me to walk a minimum of 10k steps every day. Highly recommend!
I called with an issue E14 on my walking pad and received promt help fron John. Issue seems resolved by simple reconnecting power cord. Very happy with customer service from entire team.
Wow great customer service!!! Everyone I spoke with was very nice, respectful, understanding, took their time getting back to me with the correct info. And really ended up exceeding my expectations. I am loving my walkingpad !! Thanks sooo much!!
Inquired as to obtaining a replacement for a missing component of my walking pad. I received an immediate response from Anna, and they are going to send the replacement part to me at no cost. Thank you Anna.
I had some troubles with my walking pad that I ordered and requested support and was met with immediate and very helpful support from Anna and she resolved my issue immediately. Very great customer service and a great product, hands down the best in the walking pad space.
The problem with my walking pad started the evening before the warranty expired. Andy was my CSR throughout the entire process. Problem was not fixed after sending back for repair. A new walking pad was sent to me. It took a few months for this to be resolved. Andy was extremely helpful and courteous, and very patient with me. I commend him for doing his job well. Thank you Andy.
Anna was so very helpful. Unfortunately I had to return my walking pad no fault or issue of Kingsmith my wife just wanted a different model. Anna expedited my refund and was very communicative. Thanks so much reputable company with great support staff. Joseph J
The L-shaped desk from WalkingPad is such a good bang for your buck! Easy assembly and works great! I did run into an issue with a broken part (most likely due to the delivery driver) but was quickly helped by their amazing customer service rep Anna! She was so kind and quickly accommodated me with a replacement part. One of, if not, the best customer service I have ever received, 5/5!
JUST SUPER CUSTOMER SERVICE (JOHN), HE WENT STEP BY STEP AND I REALLY APPRICAITE IT .. THE REMOTE IS WORKING AND I HAVE THE MACHINE IS RUNNING GREAT ..THX YOU JOHN VERY MUCH
I am enjoying my walking pad and they have good customer service! John did a great in helping me! I needed help trouble shooting! He gave me quick advice and hey worker perfectly. He even checked back in to make sure it worked!
John, the Service Rep, offered a courteous, responsive solution to my issue with a parts replacement. No charge, fast shipping and follow up emails to keep me informed. I have contacted Kingsmith before for assistance with my walking pad treadmill and they were great then also. I highly recommend this company and its products. They obviously value good customer service.
My experience was top notch. I first called the company and then as emailed rather promptly to help resolve my issue. I worked with Anna and she as amazing. I think good customer service is rare these days and the level of customer service I experienced was so incredible I will definitely keep this company in mind for future purchases!
Fabulous customer e Persians from Anna on the support team. Very responsive and kind.
I have received excellence support from Anna. I got a spare part replacement within few days after having an issue. As a result, I can bring back my walking pad to fully operational. Thank you Anna.
I have been using my walking pad for several years now and had an issue. One quick call with Anna solved the problem quickly, efficiently, and free of charge. outstanding service from Anna!
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