Walking pad is working great
Walking pad is working great. Had issues with remote. John from support was great to help out and send replacement.
About WalkingPad
Data updated- Website
- walkingpad.com
- Category
- Sports
- Location
- United States · Plano
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (1/1)
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Is WalkingPad legit?
WalkingPad (walkingpad.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
SCAM
SCAM. I paid for a walking pad, not only did it never show up the contact info says it's invalid and the "check my order" button magically takes me to an invalid web address. F@ck this company and anyone involved in it.
Reply from WalkingPad2026-08-04
Hello Steven Thank you for contacting us. We sincerely apologize for any inconvenience caused. To resolve this issue as quickly as possible, please confirm your order number (or the email address used at the time of purchase). You can reply directly with this information or send an email to [email protected]. —Please mention in your email that you are contacting us via Trustpilot so we can quickly locate your records. Once I receive the information, I will check the status of your order and handle the matter properly; we will ensure you do not incur any losses. Please give us a chance to make this right. We look forward to hearing from you. Best regards, WalkingPad Customer Service Team
We had a physical issue with our…
We had a physical issue with our walking pad, customer service had exactly the right steps to follow and were so wonderful and responsive! Thank you!
Broken remote
I ran into some issues with my walking pad that was out of warranty. Daniel helped me troubleshoot and get it back working and even helped get me a replacement remote. Working like new again!
I am extremely happy with my WalkingPad!
I am extremely happy with my WalkingPad! It is well built, sturdy, and very easy to use. I especially love how compact it is—it folds up easily and stores away without taking up much space, which is perfect for my home. The walking experience is smooth and comfortable. I use it regularly and have been very satisfied with its performance. I also want to mention the outstanding customer service. Their prompt response, generosity, and professionalism truly impressed me. It's rare to find a company that stands behind its products and genuinely cares about its customers. I highly recommend both the WalkingPad and this company. Thank you for such an excellent product and exceptional customer service! Corinne (Québec, Canada)
Excellent Customer Service
Walking Pad / Kingsmith offers first-rate fitness equipment and coverage for that equipment, along with excellent customer support. After we placed our online order, were so impressed when Anna, a Kingsmoth rep, immediately contacted us to follow up with human-to-human advice and guidance. The mini-sized walking pad that we’d chosen had become unavailable. Anna suggested an attractive alternative, which would unfortunately be too large for our space, so she graciously facilitated our full refund within two days. No pushback, no quibbling, just straightforward, honest dealing. What a treasure! We’re telling everyone about this company’s outstanding customer service. Thank you, Anna! Thank you, Kingsmith!
Five Stars for Daniel at WalkingPad
What a great customer experience I've had with Daniel at Walking Pad! He is knowledgeable, prompt in his response and helped me with my set up issues quickly and easily. Five stars!
The best customer service I’ve had in years!
I had a wonderful customer service experience with the support team and the end solution of them shipping a new part to me to fix the issue I was having. John was assigned to my ticket and had the most helpful and kind communication. He provided multiple updates to the status of my replacement part from it being shipped from the manufacturing plant to their warehouse and then to me. John should be the lead trainer of the customer service team! I would give him and the WalkingPad team 100 stars if I could.
Walking Pad missing parts
I've gotten a used walking pad that were missing a few feet mats. The support team was glad to send me some. There was some confusion with the shipping but in the end, I received them promptly. Last person to help was John, though many others also helped in the process.
Great Customer Support
I bought my walking pad from D*ick's Sporting Goods (Trustpilot won't let me post the word) and picked it up in the store. When I got home, I realized it didn't include the instruction manual, remote, or other accessories. D*ick's advised me to contact the manufacturer, and I'm glad they did. Their customer support was excellent. They quickly sent everything I needed, and Mauricio was especially helpful throughout the entire process. He kept me informed, answered all my questions, and made sure the issue was resolved quickly. I'm very happy with the customer service I received, and I love my walking pad so far!
My experience was with service…
My experience was with service representative Daniel and he was outstanding!
Fast fix’
I had received my walking pad in February , after trying 3 others that just did not provide what I needed. I needed silent , easily able to be moved and sturdy. My walking pad had began to have issues and the company mailed me graphite sheets which immediately solved the problem. Daniel and Ana both were great help in the process
Denise Austin Walking Pad- A Step UP!
We purchased the Denise Austin Walking Pad as seniors that needed to keep moving without the challenges of rain, snow or summer heat. My wife and I shared daily use, in brief sessions that fully met our needs. After 7 weeks, the Walking Pad stopped before I planned to step off. A few days later, the same instance occurred and I contacted the Kingsmith support line from the material, just asking for thoughts. I received a prompt, courteous response from Mauricio, who assured me that they stood behind their product, and we should not be having difficulty. Over the next three days and through six email exchanges, our concerns were addressed with various options for our choice. The Walking Pad has become an important part of our daily health routine, and Mauricio and Kingsmith ensured that routine would not be broken. We are totally satisfied with the product backed by extraordinary service after the sale.
Anna was super helpful
Anna was super helpful, easy and kind to work with, she helped adjust my order quickly over the weekend!
Great treadmill
I misplaced my remote. I called the company and John said he would send a new remote as a courtesy. What a surprise that was! John handle everything professionally and promptly and once I paired the new remote everything worked great
John was very helpful in answering my…
John was very helpful in answering my detailed questions as I considered purchasing the X218. John and the technical team reviewed my requirements in detail to ensure they were providing me with accurate information. Thank you!
I’m a WalkingPad Pro user/ Thank you for the hassle-free, free replacement service.
I’m a WalkingPad Pro user, and after losing my phone holder and not knowing how to purchase a replacement part, I contacted the WalkingPad Support Team about a month ago. They told me they could provide one free of charge but were currently out of stock, so they asked me to check back in about a month. When I reached out again a month later, they sent me an email with shipping information, and I received the phone holder via FedEx within a few days. I’d like to thank John from the Support Team once again for his very kind, step-by-step guidance and prompt email follow-ups, which made the whole process stress-free.
The motor on my walking pad went bad…
The motor on my walking pad went bad under warranty. Mauricio and his team made the process easy and did their best to expedite the process. Very satisfied! Stan
great experience with John
I received the walkingpad as a gift and turned out that the electrical socket and one of the wheels came off Worked John to get the replacement parts to fix the machine and was able to get the parts all fixed up. They were very prompt and had great customer service
Absolutely love my walking pad
Absolutely love my walking pad - it’s functional and attractive. Anna also provided me with amazing customer service!