Watch Gang

Thank you for giving the Spin Wheel a try and for sharing your experience. We're glad to hear you enjoyed the excitement of the spin and are happy with your win. We also appreciate your feedback regarding the shipping process. We understand how concerning it can be to see a tracking number remain in "Label Created" status for several days, especially after reading reviews from other customers. We know that waiting for a watch you've been excited to receive can be frustrating. Thank you for giving the Spin Wheel a try and for sharing your experience. We're glad to hear you enjoyed the excitement of the spin and are happy with your win. We also appreciate your feedback regarding the shipping process. We understand how concerning it can be to see a tracking number remain in "Label Created" status for several days, especially after reading reviews from other customers. We know that waiting for a watch you've been excited to receive can be frustrating. Our team will be reaching out to you directly to review your order and provide any updates we can. We value your support and appreciate the opportunity to address your concerns. Thank you again for your feedback, and we hope your watch arrives soon and exceeds your expectations. Thank you again for your feedback, and we hope your watch arrives soon and exceeds your expectations.

While our policies are disclosed prior to purchase, we recognize that this experience has been frustrating for you. We'd still like the opportunity to learn more about your situation and see how we can help. Our team will be reaching out directly to review your experience and discuss any available options. Thank you for taking the time to share your concerns. Feedback like yours helps us improve both our communication and overall customer experience.

We take customer feedback seriously and have thoroughly investigated this review. Unfortunately, we have been unable to identify any customer account, order, or interaction matching the reviewer’s name or the details provided. We also reached out via Trustpilot to request additional information so we could investigate properly, but we have not received a response. At this time, we are unable to verify that this review is based on a genuine experience with our company. We remain open to resolving any legitimate concerns and invite the reviewer to contact us directly with their order or account details so we can assist further.

Thank you for being a member with Watch Gang for the past two months and for sharing your honest feedback. We’re glad to hear your experience has been okay so far, though we definitely understand wanting more of that “wow” factor and surprise experience. We truly appreciate your support through both your memberships and additional purchases. Our goal is to deliver exciting timepieces and memorable experiences to every member, and we’re always working to improve. We hope the upcoming watches and member benefits will exceed your expectations and bring the excitement you’re looking for. Thank you again for being part of the Watch Gang communi

Hi Eric, We appreciate your feedback and are sorry to hear the shipping timeline and overall value didn’t meet your expectations. We know delays can be frustrating, especially when you’re excited to receive your watch. We’d genuinely love the opportunity to better understand what changed and see if there’s anything we can do to improve your experience. Our team is always working to improve delivery times and ensure members feel they’re receiving strong value through the brands, pricing, and overall experience Watch Gang provides. Please feel free to reach out to our support team directly at [email protected] so we can look into your order and help further.

Hi there, We’re really sorry to hear that your experience didn’t meet your expectations. That’s never what we want for our members. We do want to clarify a couple of points for transparency. Our subscription clearly states that watches are valued up to a certain amount, and we work with partner brands that often run their own promotions independently. That said, we understand how this can sometimes feel disappointing if the style or perceived value isn’t what you were hoping for. Regarding your concern about support, we did offer a resolution to help make things right, including an exchange option, and we would have covered the return shipping in this case. We’re sorry if that wasn’t clear during communication. We always aim to deliver both value and a great experience, and feedback like yours helps us improve. If you’re open to it, we’d still be happy to take another look and find a solution that leaves you feeling better about your experience.

Thank you for sharing your experience. We’re sorry to hear that it hasn’t lived up to your expectations. We take your concerns about pricing seriously. Before we ever strike a deal with a partner, we look to see where the watches are selling and for how much, taking into account not only the lowest online pricing, but also the components of the actual watch. When determining the value of a watch, it's essential to consider all these factors collectively but we understand that if you’re finding similar models elsewhere for less down the line, it can undermine the perceived value and overall experience. That’s not the impression we want to leave. Your feedback is important, and we’re actively reviewing how we curate selections and communicate value. We’d really appreciate the chance to look into your account and see if there’s a way to make this right. If you’re open to it, please reach out to us at [email protected] with your details so we can review your orders and work toward a better outcome. Thank you again for your honest feedback.

We’re sorry to hear you were disappointed with your experience. We understand how frustrating it can be when the appearance of a watch changes unexpectedly, especially on a piece you were excited to own. As both our team and the manufacturer explained, slight variation or oxidation in lume can occur over time and does not impact the functionality or performance of the watch. That said, we recognize that aesthetics are an important part of ownership, and we appreciate you sharing your feedback. Because this model has been discontinued by the manufacturer, replacement components are unfortunately no longer available. While we were unable to provide the resolution you were hoping for outside the coverage window, we did make every effort to review the case with our operations team and coordinate directly with the manufacturer on your behalf. We value all customer feedback and will continue working with our brand partners to ensure the best possible experience for collectors and enthusiasts alike.

Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your disappointment with your Black quarterly subscription experience. We understand that at the Black level, you expect exclusivity, variety, and strong value, and it sounds like we fell short of those expectations in your recent shipment. Receiving a watch that feels too similar to a previous one, even with differences in color or specifications, is understandably frustrating. We’re also concerned to hear your comments regarding the pricing discrepancy you found. We work with a wide range of brands and retail pricing can vary across different marketplaces, but we understand how finding what appears to be the same watch at a significantly lower price can impact your trust in our service. Your feedback is extremely valuable because our goal is to deliver excitement and discovery with every shipment, especially for our premium subscribers. We’re currently reviewing our product selection process to ensure we’re offering the level of uniqueness and quality our Black members expect. We’d love the opportunity to make this right. Please reach out to our support team at [email protected] with your account details, and we’ll personally review your subscription history and see what we can do to improve your experience. Thank you again for your honest feedback. We truly appreciate it and hope we can regain your trust.