WaterRower (waterrower.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 3% are 1 star; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Paul Grimshaw英国 · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Nice rower, poor experience.
The rower was straightforward to put together, but the experience heavily let down by the "pump" supplied to syphon water in. It doesn't work, makes a mess, and takes absolutely ages. Once up and running though the machine is very pleasant to use, quiet, and looks good. I bought the "CityRow" model with aluminium runner and low profile seat which has a much better foot position than the old all wood model. However the rowing experience is let down by the WaterRower app, which is buggy, and support is unresponsive. Apparently I'm consistently using 2000 calories in a 20 minute workout!!! Nonsense of course. And the app frequently gives an error on startup (I'm using an iPhone 16 with latest iOS). Even more annoyingly it's forgetting some workouts despite initially exporting them to Apple Health. Overall this is a nice rower which is let down by the finishing touches, and the manufacturer doesn't seem to care about these important user experience details.
Since my first inquiry, Michael provided all the necessary information about the Slim Beam. I felt confident moving forward with the purchase of the Slim Beam because of our final phone chat. I wish to also thank Trevor, who fielded my call early-on.
Customer service people are unusually knowledgeable and helpful. A rarity!
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Tom S.美国 · 1 review · Experienced 2025-07-22 ·
★★★★★
Outstanding product and service
I've had my WR for 9 years. The quiet swishing of the water makes using it a pleasure, even if I'm doing a harder workout. And the wood makes it a beautiful machine as well.
After almost a decade, my WR needed work. The service was excellent and the staff went above and beyond in getting my machine back in shape.
it's a pretty great piece of craftsmanship. only a couple of small problems/complaints for me. 1 being there is nothing to hold the handles closer to you when at rest. i fixed that (and a stripped bolt problem) by stuffing a small piece of metal in between the wood on the top/front. the other problem is this seems to be designed for women. the feet are way too close together for a male stance. i have to adjust myself (being male)often as i row. it disrupts my pace and my comfort. i'm not a big guy either. 5'10'' 156 pounds. great product otherwise.
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Jane英国 · 5 reviews · Experienced 2025-03-31 ·
★★★★★
Very pleased with the rower
Very pleased with the rower. Customer service great and the company couldn't have been more helpful when we ran into problems putting the rower together.
When my rower arrived there was a small dent in the rail. I called them and they sent me a new one immediately. Customer service is great and the rower is great. Very happy with the people and products of this company.
I have been a long time user and supporter of water rower. I have 24 machines and have had them for about 15 years. This machine is a good rower but needs a lot of maintenance. You can imagine I’m doing it constantly with 24 units. The tubs are vulnerable to the seal breaking if they get bumped together, as in setting up class or storing them. The company has really just created a poor parts replacement policy which is a big cost to our nonprofit veterans organization. They now make you buy a glue gun with each purchase of the already ridiculous priced epoxy tube. If you are not mechanically inclined, this is not the rower for you.
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Joseph Brooks美国 · 4 reviews · Experienced 2025-04-02 ·
★★★★★
Order Status "Unconfirmed"
I really do not writing reviews before receiving the product but as I have doubts that it will happen at all at this point I am going to do one now. Customer support has been abysmal in trying to find out when my new rower will ship and lackadaisical at best as to my plight. A few days after ordering I was given a ship date that would have been 5 business days from my order. When that did not happen, I contacted them on Monday and was told they were running behind because of some audit and that it would ship later in the week. On returning to their site a couple of days later the status stated the order was "unconfirmed". So I wrote ask what that means and the agent asked me in return he did not understand the question. In reading some of the lower rated reviews I now see this is not unusual for the response or lack there of. I will update the review when I get the Rower and adjust accordingly. Just know that the shipping process is long and cumbersome compared to others.
The design of the rower is nice to look at so I don't feel like we need to hide it all the time. I really like the actual water sound when using it. Happy with our purchase.
I love my waterrower. It’s well made, easy to assemble and easy to use. The staff was great at answering my questions. I’m 75 and need weight bearing exercise and this is a perfect addition.
I love the waterrower smooth except when I filled the tank and started to row there was water of the floor because of a crack in the tank. I received a new tank no cracks when I started to row there's a noise its not the water sound I recorded the sound and sent it to waterrower no response sent again nothing. Unfortunately customer service isn't getting back to me.
tmsurger
