West & Willow (westandwillow.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 26% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
该网站很难浏览和查找我需要的信息。我给你发了电子邮件，但你从未回复。这张照片结果还可以。如果我必须重来，我会选择一个背景。该网站再次试图向我出售杯子，我想查看我的订单。
Hello Charles, We're sorry to hear about your experience with our website and the lack of response to your email. We truly appreciate your comments and will use them to improve both our site and customer service. We hope we have the chance to provide you with a much better experience in the future.
爱它！而且品质完美
Hello Carly, Thank you so much! We're thrilled to hear you love it and that you're happy with the quality. Enjoy! 😊
一切顺利，国际快递快速高效地运送到澳大利亚。我的绣花帽子看起来很棒，图像看起来就像我的狗！质量很好我喜欢
Hello Elizabeth, Thanks so much for your kind review! We're delighted you love your hat and that it looks just like your dog. Enjoy it! 🐶❤️
仍在等待我的杯子，但杰克的照片很完美。
Hello William, Thanks for your review! We're so happy to hear Jack's picture turned out perfectly. We hope your mug arrives very soon, and we're sure you'll love it! ☕🐶
我的照片显示框架已损坏，支持团队迅速采取行动，准备更换。该印刷品是为了纪念几个月前去世的一只可爱的猫，所以它对我们来说非常特别。非常感谢你们。 🤍
Hello Krysta, Thank you for your heartfelt review. We're so sorry the frame arrived damaged, but we're glad our team could quickly arrange a replacement. It means so much to us to be part of honoring your sweet cat's memory. ❤️
他们为我的两只吉娃娃狗做的肖像很漂亮！我和我丈夫很喜欢它并计划订购更多！我在几天内收到了电子邮件，以便在制作前进行审查。我一批准，就很快发货了。我强烈推荐！
Hello Mindy, Thank you so much! ❤️ We're thrilled you and your husband love your chihuahuas' portrait. We can't wait to create more special pieces for you!
出色的工作和出色的客户服务，我无法为我心爱的宠物找到更好的纪念品。
Hello, Thank you so much! ❤️ We're honored to have created a special memorial for your beloved pet.
我需要为我心爱的露娜改变镜框的颜色。他们立即这样做了，然后才发送给我。 我的 Luna 的照片绝对完美。谢谢你
Hello Marina, Thank you so much for your kind words! ❤️ We're glad we could make the change for you, and we're so happy you love Luna's portrait.
这是我们来自 West & Willow 的第二张照片！结果很完美，就像第一个一样。从来没有任何问题。
Hello Lindsay, Thank you so much for your continued support! ❤️ We're thrilled you love your second portrait just as much as the first. We truly appreciate you!
颜色有点偏差，我通过电子邮件询问了图片的情况，因为这是一份礼物，但我没有收到任何回复。我对之前的几次购买感到满意，但我想我会把我的业务带到其他地方。
Hello, We're truly sorry to hear about your experience. We sincerely apologize for the lack of response and that the portrait didn't meet your expectations. We appreciate your past support and understand your disappointment.
很好。
Hello Emily, Thank you for your feedback! 😊 We're glad you're happy with your experience. We truly appreciate your support!
我的原始订单出现了一些问题，但支持人员帮助纠正了它并给我发送了一个新商品。
Hello CP, Thank you for your patience and understanding! 😊 We're so glad we could make things right, and we truly appreciate your kind words and support!
快速响应，高效优质的客户服务！
Hello Daisy, Thank you so much for your kind words! 😊 We're delighted you had a great experience. We truly appreciate your support!
我下了三个单独的订单，其中两个是一个月前的。我只收到其中一份完整订单，其中一件产品上的名称拼写错误。自从我请求修改以来已经过去一个多星期了，而且我一直被告知很快就会发生。我还没有收到另外两份完整的订单，我对这种逃避感到沮丧。
Hello Jackie, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
我只是喜欢我亲爱的狗萨迪的印花。多年来我一直在思考如何描绘她，这是完美的解决方案。价格合理而且很快就到了。做得太好了——我很兴奋。
Hello, Thank you so much for your wonderful feedback! ❤️ We're honored to have helped celebrate Sadie in such a special way. It means so much to hear that you love your portrait. Thank you for your support!
非常失望，我从这里购买了 3 张图片，第三张被邮寄到错误的地址，颜色也错误，我给他们发了电子邮件，但从未得到回复，而且他们的网站上没有电话号码，我永远不会再从这里购买！
Hello Jodi, We're truly sorry for your experience. Our team is currently working with you to resolve this issue, and we appreciate your patience. Thank you for giving us the opportunity to make things right.
我过去曾向您订购过一些商品，但这次我认为有人在发货时搞砸了。 我6月8日订购的，这是一份礼物。 终于在6月30日交付了。 我发送了几次询问以确认该物品是否已发货。 花了几天时间才得到答复。 似乎一件商品的时间很长。
Hello Amy, We're truly sorry for the delay and the lack of timely communication. We understand how disappointing this must have been, especially since it was a gift. Thank you for your patience, and we sincerely apologize for your experience.
仍在等待我的更换订单，没有通过支持获得帮助。对客户服务的糟糕程度感到非常惊讶，但我不断收到给他们写评论的链接。
Hello Savannah, We're truly sorry for your experience. We're glad the issue has now been resolved, and we appreciate your patience and understanding. Thank you for your feedback.
喜欢我的照片！
Hello Robin, Thank you so much! 😊 We're so happy you love it. We truly appreciate your support!
第一次从这家公司订购，包裹丢失了。多次联系，迟迟没有解决。 1个月后我终于收到了我的包裹。对服务根本不满意。
Hello, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
203 reviews matching