West & Willow (westandwillow.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 26% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
这张照片看起来就像我们可爱的女孩！这件（纪念）艺术品正是我们所需要的，因为我们为失去家中的狗而感到悲痛，它在我们的生活中发挥了如此特殊的作用。 谢谢你！！
Hello LKemm, Thank you so much for your kind words. ❤️ We're truly honored to have created something meaningful in memory of your sweet girl. Wishing you and your family comfort during this difficult time.
良好的沟通和比预期更快的订单完成速度。最终产品非常完美。
Hello Iris, Thank you so much for your kind words! 😊 We're thrilled you loved the final portrait and that we exceeded your expectations. We truly appreciate your support!
我得到了一只与我发送的照片完全不同的狗，我给他们发了电子邮件，他们发回了一张表格供填写。他们正在重做这幅画。当我看到他们是否发送正确的图片时，我会更新。 更新。他们更正了订单，新订单已发送，非常完美，非常感谢您如此迅速地处理它
Hello Cathy, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
我将近两个月前下了这个订单。几周前就批准了艺术作品，但还没有收到任何有关运输或其他任何信息的更新。它说你们的艺术家正在检查我的编辑，我没有提供任何编辑，我只是批准了它。服务非常慢，令人非常失望，尤其是因为这是送给在我第一次订购之前失去宠物的人的礼物。
Hello Nycola, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Hello Bailey, Thank you so much! 😊 I really appreciate your kind words. I'm always happy to help. Have a great day!
我额外付费了预览。我为我的肖像支付了额外费用，以“免排队”我得到预览。回复一下。两周没有听到任何消息。
Hello, We're truly sorry for the delay and the lack of communication. We sincerely apologize for the frustration and appreciate your patience.
这是我的第三张肖像，我高兴极了！绝对精彩的作品！与团队沟通良好:)
Hello Gabriela, Thank you so much for your continued support! ❤️ We're so happy you love your third portrait. We truly appreciate your kind words!
该过程非常简单，图片质量也很完美。
Thank you so much, Jennifer! ❤️ We're delighted to hear the process was so easy and that the picture quality turned out perfectly. We really appreciate your lovely feedback and hope you enjoy your purchase!
更新：我仍然没有收到我的订单。我有没有提到我花了 70 美元买了一个印有我狗照片的杯子？唯一可能让事情变得更糟的是，当它最终到达时，它会有错误的狗照片。还没来，可以退款吗？或者，你想给马车夫一条鸟儿发来的信息吗？ 我从未收到我的订单，或者它一定来自火星。感谢上帝，信用卡可以保护我们免受欺诈。
Hi there! Thanks so much for taking the time to share your feedback and I’m really sorry to hear that you have not received your order yet. I can see that it's in transit. We just sent an email to provide further update. ❤️ Looking forward to your reply!
我收到了一个拆卸/损坏的框架。我发现它是这样包装的。质量控制差。向支持人员发送了一封电子邮件，并收到一封自动电子邮件来填写申请表，要求我重复电子邮件中提供的所有内容。没有人回复我。 编辑： 我仍然没有收到回复和证明更换件已发出的证据。
Hi Savannah! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by my colleague, Edward and sent a replacement, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
该卡质量不错，但个性化令人失望。我需要它们作为我们的狗罗科的“谢谢”便条。所以罗科的照片看起来很棒，但打印文字的方式让它看起来像是在感谢罗科。上面写着“罗科谢谢你”。当我提供他的名字时，它没有表明它在卡上的位置，但我认为它不会是我个性化它的地方。所以现在我不能使用它们，遗憾的是。
Hi Keri! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Hi Gina! Thank you for your feedback. I'm so sorry to hear that your order hasn't arrived yet. I've informed our shipping team, so please keep an eye out for their email. We'll be sure to get this sorted for you as quickly as possible. Thanks so much! ❤️
我从 West & Willow 订购了我的 4 只狗的肖像，我非常喜欢它们。我也有狗的肖像或我的几个朋友，他们非常喜欢它们。产品绝对令人惊叹，但客户服务也是一流的。
Thank you so much, Brooke! ❤️ We're absolutely delighted that you love your portraits and that your friends have adored theirs too. Knowing we've been able to celebrate all four of your pups and create such meaningful gifts means the world to us. Thank you as well for your kind words about our customer service we truly appreciate your support! 🐾
我六周前从 Weston Willow 订购了印刷品。客户服务部的 Jeremy 一直告诉我。他对给您带来的不便表示歉意，但没有采取任何措施来解决问题。我多次要求全额退款但没有得到答复。我仍然没有我的照片，我的狗六周前去世了。 缺乏贵公司的支持就是一个笑话。所以我没有照片，我花在照片上的钱也花光了。我告诉他们我需要在今天（六月十九日）之前拿到我的照片和艺术品，因为我要出城。然而仍然没有回复。这可能是我遇到过的最糟糕的客户服务之一。除了杰里米之外，我没有电话号码可以与其他人交谈，而他却对我没有任何帮助？如果我能给 0 颗星，我会的。
Hi, Greg! Thank you for your feedback. We're so sorry for the upset and frustration this has caused, especially during such a difficult time after losing your beloved dog. We completely understand how disappointing this experience has been. We're currently looking into what happened, and Jeramy has already escalated your case to our manager. Your refund is now being processed, and we truly apologize for the delays and lack of communication. Thank you for your patience while we get this sorted. ❤️
订购过程很棒。 感谢您伸出援手以确保我们拍到一张好照片。 产品很漂亮。 唯一的问题是交付过程中的混乱。 跟踪上的空白数据。 已收到电子邮件，将于 2026 年 6 月 13 日星期六晚上 9 点前送达。 那一天始终没有来。 又花了4天，没有任何解释。 很失望，因为这是一份礼物。 当它最终到达时，收件人很喜欢它。 我很尴尬这么晚了。
Hi Elizabeth! Thank you so much for your feedback ❤️ We’re really glad to hear you loved how the product turned out and that the photo process went smoothly. I’m so sorry for the confusion with the delivery and the tracking updates, as well as the delay in getting it to you. We really appreciate you bringing this to our attention, and we’ll make sure this is looked into with our shipping team so it doesn’t happen again.
始终是我的宠物的绝佳代表。这是我从你那里收到的第三份订单
Thank you so much, Lenore ❤️ We’re absolutely thrilled to hear this is your third order with us! It means the world that we’ve been able to capture your pet so well each time. We really appreciate your continued support 🐾
莎伦通过电子邮件提供了极大的帮助。他们同意根据我为其制作此作品的人的反馈来更改我的艺术品，没有任何麻烦或额外费用。
Thanks so much for your lovely feedback, Erfan! ❤️ Really glad Sharon could help get everything sorted for you so easily, we’ll pass this on to her 🐾
这幅肖像太棒了！我真的很喜欢它
Hi Fabiola! Thank you so much ❤️ We’re so happy you loved it — that means a lot to us 🐾
我仍然没有收到我的订单，也没有预计到达时间的更新。
Hi Irving! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
这幅画绝对是美丽的。 不幸的是，当我从包装中取出框架时，框架似乎在角落处分开了。 我还没来得及挂它。
Hi Tavares! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
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