West & Willow

Hello LD, We Apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.

Hello Gary, We’re sorry to hear about your experience and the disappointment caused. We understand your concerns regarding the turnaround time and the final result not matching your expectations. Your feedback is important to us, and we truly appreciate you sharing it.

Hello Jose, Thank you so much! We’re thrilled to hear the portrait looked exactly like your dog—that’s exactly what we strive for!

Hello Jamie, We sincerely apologize for the lack of communication and the delay you’ve experienced, especially after purchasing front-of-line service and a preview. This is not the experience we aim to provide, and we truly appreciate you bringing this to our attention.

Hello Morgan, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Hello Karen, Thank you so much! We’re glad our team could assist you with your photo and make the process smooth. It means a lot to hear you had a great experience with our customer service!

Hello Misty, We sincerely apologize for the delay and the frustration this has caused, especially given the timing for Mother’s Day. This is not the level of service we aim to provide. We understand how disappointing this must be and truly appreciate your patience while we work to resolve this as quickly as possible.

Hello Richard, Thank you so much for your heartfelt words. We’re truly honored to have captured your beloved pets in a way that meant so much to your parents. Knowing it brought them to tears and became such a special gift means everything to us.

Hello Alyssa, Thank you so much! We’re thrilled to hear you had an excellent experience with our customer service—it truly means a lot to us!

Hello M. Larimer, Thank you so much for your thoughtful feedback! We’re thrilled to hear the portrait captured your pups in the simple, sleek way you were looking for. It means a lot to know the artwork feels spot on and adds that extra warmth to your home. Thank you again for your kind words!

Hello Cortney, Thank you so much for your continued support! We’re thrilled to hear you’ve loved every print and frame. Sounds like it might finally be time to treat yourself—we’d love to create something special just for you!

Hello Travis, We sincerely apologize for the delay and the frustration caused, especially regarding the timing of the shipment and lack of response. This is not the experience we aim to provide, and we truly appreciate your feedback.

Hello Julianne, Thank you for your feedback! We’re glad we could respond quickly and begin revising your portrait—we want to make sure you end up with something you truly love!

Hello Kara, We’re very sorry for your experience and the frustration caused. This is not the level of communication or service we aim to provide, especially when it comes to important preferences like pose and proofs. We truly appreciate you sharing this feedback and will make sure it’s addressed with our team.

Hello Emily, Thank you so much for your continued support! We’re honored you’ve chosen us for both your own pets and such meaningful gifts. It truly means a lot to hear the portrait captured him perfectly, especially for something so special.

Hello Shannon, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience and felt supported throughout the process. It means a lot to know our efforts to deliver a quality product and stay accessible made a difference!

Hello Mylene, Thank you so much for your kind words! We’re thrilled you’re so impressed with the result and that you love the portrait of your sweet Lily. It truly means a lot to us!

Hello Kari, Thank you so much for your continued support! We’re thrilled to hear the ordering process was simple and that your experience was just as great as before. It means a lot that you keep coming back, and we’re so glad you love how the picture turned out!

Hello Priscilla, Thank you so much! We’re thrilled to hear you think it’s absolutely amazing—it truly means a lot to us!

Hello Amanda, We’re sorry for the inconvenience and the lack of communication you experienced. We’re glad to hear you’re happy with the artwork, though we apologize it arrived slightly bent. We have now sent your digital download—please check your inbox (and spam/junk folder just in case). If you need anything further, feel free to reach out and we’ll be happy to assist.