Whimstay (whimstay.com) has a 4.5 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
Location was wonderful. Right in the heart of the theater district, a few blocks from MOMA. Lots of nearby restaurants and gelato shop. Had all we needed with 2 bedrooms, equipped kitchen.
Sounds like the perfect setup! Glad you found a great spot in the middle of it all. Thanks for booking with Whimstay!
The process to book a unit on Whimstay was very easy. Communication was great and the process from the time I checked in until I checked out was seamless. The space I booked was well maintained and allowed quiet work while not at the convention. I will book through Whimstay for my next trip
Glad we could help you find a quiet spot to get some work done between convention time! Thanks for booking with us!
My experience with Whimstay has been amazing. The website & finding a booking & then your stay info were easy to navigate. Customer service was great to deal with & communication with your host is made easy as well. The price was hands-down unbeatable. I am glad that I summed up on their website. I will be using them again.
So glad everything fit what you needed! Thanks for giving us a try and we'll be here when you're ready for the next trip.
Easy to use, and excellent customer service. It was my first time renting a vacation condo and they made the process so smooth. Super user friendly, and they even have methods to pay in installments if you want to. 10/10 would definitely recommend.
So glad your first vacation rental experience went smoothly and the payment options fit what you needed! Thanks for the recommendation and we'd love to help you book again!
Avoid Whimstay — extremely concerning experience In my experience, Whimstay has handled my cancellation in a way that feels deceptive and unacceptable. I was told by their support team that my reservation would be canceled. I followed up multiple times by email to confirm this, received no confirmation, and later discovered that nothing had actually been canceled. I was ultimately forced to cancel the reservation myself. Despite this, Whimstay has continued to hold my money, has not issued a refund, and is attempting to retain a service fee even though the service they represented was never performed. At this point, my funds are effectively being held hostage while I’m repeatedly told to “confirm” actions that should have already been completed. I’ve waited days with no refund, no resolution, and conflicting explanations from support. The lack of accountability and shifting responsibility is alarming. I am now being forced to dispute the charge through my credit card company. I strongly recommend avoiding Whimstay. If something goes wrong, be prepared to fight to get your own money back. I still have not received a refund, nor has my trip been cancelled. I will likely be filing a lawsuit.
Hi Travis, thank you for sharing your feedback. We understand this was a frustrating experience, and we want to provide some clarity. The communication and follow-ups you're referencing were with your host directly, not Whimstay. We were not contact by you or the host until you reached out to us on February 2. We responded immediately, processed your cancellation, and offered you resolution options right away. We're sorry your host didn't loop us in sooner, as we could have resolved this much faster. We think it's important for guests to know detail about their booking including any service fees. The host's cancellation policy details for every booking are shown on the listing page, in your booking information in your account, and sent via email. We're always here to help if you have any more questions.
The entire process has been a nightmare. There's no live assistance for urgent situations. One thing after another at this property, so many red flags without recourse! The ad for the property is very misleading and we booked into a property that's just a big party tower and had no idea. Once on the property and only then is it apparent that the whole place reeks of pot. The scent of your grandmother's perfume is used to cover it up, but it can't and doesn't. Then you have the overwhelming chemical smell of the "deoderizer" along with the strong pot smell. Property owner/manager mostly unavailable. Arrived and the unit was wide open, no explanation. A balcony door that doesn't lock and then men show up on the balcony in the morning unannounced. Literally standing on the balcony. Front desk "concierge" service that screens AirB renters and require photo ID but that let 10 other people walk right in without announcing themselves. Can't reach anybody... oh, and did I mention there was a murder in the building that they didn't mention on the rental page? Someone walked on off of the street and murdered a kid, but the property is still making the same mistake that got the kid murdered - letting random people off the street go up in their elevators. And, of course, there's the roaches.
We're very sorry to hear about your experience. The issues you described are completely unacceptable, and we understand how stressful this must have been. From speaking with you directly, we do know that the issues you mentioned here (urgent assistance delays, property noise and smell, owner availability, maintenance, front desk, building history) are issues with the host and the property. Each property is independently managed by its host, and we're glad you brought these concerns to our attention so they can be addressed. We have already been in contact with the host about your concerns and will be following up thoroughly. Hosts on our platform are expected to accurately represent their properties and maintain safe, clean accommodations. We'll continue to work with you directly and want to thank you for speaking with us as we work toward a resolution.
The WHIMSTAY experience was awesome. Easy booking, great customer service and best of all..great price and great place. Our place in Chandler , AZ was top notch. We will most definitely be using WHIMSTAY from now on over the other vacation sites!
This made our day! So glad you had an awesome experience in Chandler. We'll be here whenever you're ready for the next trip!
We found a great deal on a cabin through Whimstay. When there was a 100 year flood that led to power outages and landslides the week of our trip, Whimstay worked with the owner to issue us a full refund. Great customer service and will definitely rebook with them in the future.
Wow, that's quite a situation! We're really glad we could help make things right during such a crazy circumstance. Thanks for understanding and we hope your next trip is much less eventful. Looking forward to finding you a booking again!
Our stay was wonderful! Whimstay saved us money on our stay which is always nice especially when it’s last minute. They were also quick to resolve any issues we had and answered any questions we had quickly. I really can’t recommend their customer service enough. I’ll definitely book through them again whenever I’m needing a last minute getaway.
I made a booking on whimstay for a last minute trip to Montreal which was cancelled after I made my booking. I immediately reached out to Whimstay and I must commend Tyler as his feedback and handling of my matter was A+. He immediately reached out to me and guided me in what I needed to do and how I could avoid getting penalised. If Tyler is an example of how proactive and supportive whimstay staff are, then as a frequent traveler, I shall only do my bookings on whimstay.
Thank you so much for this! We're thrilled that Tyler was able to help you navigate everything smoothly. We can't wait to help you book your next adventure!
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