Order process was easy
Order process was easy and communication was great. Still waiting on tracking number for delivery.
About Whitaker Brothers
Data updated- Website
- whitakerbrothers.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 13% (2/16)
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About this business
Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes.Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.
Written by the business, not verified by us.Is Whitaker Brothers legit?
Whitaker Brothers (whitakerbrothers.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 13% of negative reviews. Last updated 2026-08-12.
What people say
Dig it coveralls
Great product and price..plus quick arrival!
They made it seem like I was wasting…
They made it seem like I was wasting their time. I purchased a $2,000 shredder. After I paid them they said because I wanted to pick up at the ups freight terminal that it was fraud. I personally do this with any freight I get. It's easier for me to pickup. I had to tell them to cancel it, I am still waiting on a refund. I wouldn't recommend. I went with who had the cheapest price, lesson learned. I am now buying the same machine from staples. Will take 2 weeks for them to get in and I'll pick it up there.
Awesome service and speediness
speedy service & delivery of a machine we needed quickly! highly recommend - great prices & service. Thanks! Yann
Would highly recommend this company!
Would highly recommend this company!! I ordered online and received an email from a company rep asking if we had any questions and if that machine was for sure the right fit for our needs. Also product was received within 2 days of ordering.
Online service was very efficient
Online service was very efficient. Search for product was fast. Delivery was excellent. Thanks, again
We needed a paper folder ASAP
We needed a paper folder ASAP. Our old one broke and we had a massive mailing. I called and informed your sales department of our desperation and was told I needed to order right away in order to get it in time. After two days of waiting for confirmation of it shipping out, I called in and was told it was on backorder. So we had to cancel our order and pay a lot more to have something overnighted as a bandaid.
Reply from Whitaker Brothers2020-12-21
We're sorry that your old folder broke in the middle of a job. That had to be very frustrating. Not to be indelicate, but it's also not our fault. We're also sorry that we're not able to control our manufacturer's inventory, we can only sell the machines they have available. Somebody bought the last available one before your order went in, which is why it was back-ordered. In the interests of fairness, we're hoping that you'll reconsider your review.
Excellent service and followup.
Timely and complete order
The order process was simple and was confirmed immediately. Shipping was timely and the package arrived in perfect condition. All listed materials were included.
My first order with Whitaker Brothers
My first order with Whitaker Brothers, but I was amazed how quick they were. Best price and unbelievably fast delivery. I'll definitely be using them in the future.
I was happy to find the same timecards…
I was happy to find the same timecards using the product code from a previous invoice. Also, we received the timecards very quick.
Excellent service
Our order arrived much sooner than…
Our order arrived much sooner than expected.
Great to do business with
Great to do business with. Fast shipping and the best quality parts. Thank you.
Quick Service
Quick, easy service
The bottles of oil leak on every…
The bottles of oil leak on every shipment.
Ordering was easy and the product came…
Ordering was easy and the product came in quick.
I accidentally bought the wrong item…
I accidentally bought the wrong item and they refused to return it. I did some checking and saw that mybinding.com has the same item for about half price. Don't buy from this company.
EXCELLENT service
EXCELLENT service! We needed some urgent help as we were up against an important deadline (election day) and needed some equipment overnight. Whitaker Brothers came through for us AND had the best prices! Without Whitaker's help, counting votes in our county would have been delayed. You all are heroes for democracy!
Great product better than anything I…
Great product better than anything I saw on Amazon, and half the price. Works like a charm, fast, quiet, etc. as promised.
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