wildpastures.com

Hi there, we are truly sorry for the frustration and concern this caused, especially with this being your first order with us. For first-time orders, there is a two-week hold period before the initial order ships, which is disclosed during checkout. We understand that waiting without a clear update, especially after placing a $410 order, was understandably frustrating. Our team was also closed Saturday through Monday for the holiday weekend, and we sincerely apologize that you were unable to connect with someone sooner regarding your order. A supervisor will be reaching out to you directly by email to review your order and personally address your concerns. We appreciate you bringing this to our attention and are sorry this experience left you feeling ignored.

Thank you for sharing this feedback. We’re really sorry to hear the New York steaks were tough and not enjoyable, especially for your first order with us. While the refund offered was based on the actual item price paid after discounts/promotions were applied, we completely understand your disappointment that the product did not meet your expectations. That is not the experience we want for our customers, and we appreciate you taking the time to let us know. We’re glad to hear you’ll be trying the chicken next, and we truly hope that experience is a much better reflection of the quality we aim to provide. Thank you again for giving Wild Pastures a try.

We are truly sorry to hear this was your experience. This is absolutely not the impression we want anyone to have of Wild Pastures, and we understand how frustrating it must have been to feel like you wasted both time and money trying meals you ultimately did not enjoy. We appreciate you giving several cuts a try before deciding to cancel, and we are sorry the quality and delivery experience did not meet your expectations. While we know we may not be the right fit for everyone, this is still disappointing to hear, and we would like the opportunity to take a closer look at what happened. If you are open to it, please reach out to our customer service team at [email protected] so we can review your orders and better understand the issues with the cuts and delivery experience. Thank you again for your feedback. We are sorry we let you down.

Thank you so much for being with Wild Pastures for several years! We’re so happy to hear you’ve enjoyed the quality of the meat and that our customer service team has been quick, friendly, and helpful whenever you’ve needed support. We also really appreciate you trusting us enough to stock up ahead of future price increases. That means a lot to us, and we’re grateful to continue being part of your freezer and your table.

Thank you so much for your wonderful review! We’re so happy to hear you’ve been enjoying the freshness, taste, and quality of our products. It also means so much to know you’ve had an excellent experience with our Customer Service team. We truly appreciate your support and are so glad to have you as part of the Wild Pastures community!

Thank you so much for your thoughtful review and for being a Wild Pastures customer for over a year! We’re so happy to hear you’ve been enjoying the quality, variety, and convenience of your boxes, and that they’ve helped make grocery shopping a little easier. We also really appreciate your support of regenerative farming and our lower-waste packaging. Thank you for sharing the note about the small tears on some package edges as well. We’re glad everything has still arrived frozen and delicious, but we always want to keep an eye on packaging and carrier handling to make sure your experience stays a great one. We truly appreciate your support and are so grateful to have you as part of the Wild Pastures community!

We’re truly sorry to hear about your recent boxes and completely understand your concern, especially while pregnant. Damaged or improperly sealed packaging is not the experience we want any customer to have, and we agree that it needs to be taken seriously. Our team would really appreciate the opportunity to look into this further, document the packaging concerns, and help make this right. Please reach out to us at [email protected] with your order details and any photos of the damaged or leaking packages if you still have them. We also appreciate your feedback regarding the box contents. Our goal is always to provide high-quality, responsibly sourced meat at a strong value, and we’re sorry to hear the recent selections have not felt that way. Thank you again for bringing this to our attention.

Hi Charlotte, Thank you for taking the time to share this with us. We’re truly sorry to hear about your experience. This is absolutely not the quality we expect from our products, and we completely understand how disappointing this must have been, especially after being so excited to try Wild Pastures. We’d really like the opportunity to look into this further and make it right. Please email us directly at [email protected] with your order information, and our team will be happy to help. Thank you again for bringing this to our attention. We appreciate the chance to address this.

Thank you so much for sharing this - it truly means a lot! We’re so glad to hear you’ve been enjoying the flavor of the meat and that the quality has stood out to you. Hearing that the taste and texture keep you coming back, even after trying other grass-fed options, is incredibly meaningful to our team. We also really appreciate your kind words about our customer service. Creating a great experience from start to finish is something we care deeply about, so it’s wonderful to know that came through. Thank you again for being here with us - we’re grateful to have you as part of the Paleovalley community.

Thank you so much for giving us a try—we’re really glad to hear it’s been such a great experience so far! It means a lot that our ground chicken and tenders stood out, especially after stepping back from meat due to quality concerns. We’re excited for you to try the Italian sausage as well—it’s a customer favorite! Thanks again for your support—we’re so happy to have you with us. 😊

Thank you so much for taking the time to share this—we truly appreciate your kind words. We completely understand that plans can change, and we’re always here to make things as easy and stress-free as possible. It really means a lot to hear that you had a positive experience with our team. We hope everything goes smoothly while you’re out of state.😊

Thank you so much for your incredibly kind words. It truly means a lot to us to hear that you have trusted Wild Pastures not only for your own home, but also for your sons as well. We are so grateful for your support and for the time you took to compare us so thoughtfully. Hearing that our price, variety, and customer service stood out means a great deal to our team. We work hard to make sure our members feel cared for, especially when something does not go as planned. Thank you again for being part of Wild Pastures. We’re very grateful to have you with us.

Thank you so much for your thoughtful review and for your support. We are incredibly grateful for your kind words about both our customer service team and the quality of our meat. It means a lot to hear that on the rare occasions you’ve needed help, our team has been able to make sure you felt taken care of. We work hard to support our members and to partner with farmers and ranchers who share our values, so your feedback truly means a great deal. Thank you again for being part of Wild Pastures and for helping spread the word.

Thank you so much for your kind words. We are so glad to hear you have enjoyed both our meat and your experience with our team. It means a lot to know you feel supported when you reach out. We truly appreciate your support and are so grateful to have you as part of Wild Pastures.

Thank you so much for your kind words! We’re grateful for your support and so glad to hear our mission resonates with you. It also means a lot to know you had a positive experience with our customer service team. We truly appreciate you taking the time to share this!

Thank you for your review! We’re so glad our team was able to get back to you promptly with the information you needed about your delivery. We truly appreciate you taking the time to share your experience and for choosing Wild Pastures.

Hi there, Thank you so much for your kind words, we truly appreciate you taking the time to share your experience. We’re so glad to hear you’ve been happy with both the quality of our products and the support from our team. Situations like that can definitely be unexpected, so we’re happy we were able to make it right for you quickly and easily. Trust is incredibly important to us, and we always aim to take care of our customers in a way that feels fair and supportive. Thank you again for your support, we’re grateful to have you as part of the Wild Pastures community. If you ever need anything, we’re always here to help. Warmly, The Wild Pastures Team

Hi there, Thank you so much for your kind words. We’re really glad to hear that you enjoyed the quality of the meat and had a positive experience while you were with us. That means a lot to our team. We completely understand that everyone’s budget and needs can change, and we truly appreciate the time you spent with Wild Pastures. It means a great deal that you would still recommend us, and we’re grateful for your support. If you ever decide to come back in the future, we’ll be here and happy to have you with us again. — Wild Pastures Support Team

Hi there, Thank you so much for your thoughtful review. We’re really glad to hear that you’ve been enjoying the pasture-raised chicken and beef, and that the chicken in particular has been consistently tender and flavorful. That’s exactly what we aim for with every box. We also appreciate you mentioning the mix-ups with a couple of beef cuts, and we’re happy our team was able to get those resolved quickly for you. Making things right when something isn’t perfect is very important to us. Thank you as well for the suggestion about offering ground turkey and turkey breast year-round. We love hearing feedback like this, and I’ve shared your request with our team as we’re always looking at ways to expand our selection based on what our members want most. We truly appreciate your support and are glad to have you as part of the Wild Pastures community. — Wild Pastures Support Team

Hi there, Thank you for taking the time to share such detailed feedback, and for giving Wild Pastures multiple tries. We’re really sorry to hear that your experience hasn’t lived up to expectations, especially after several orders. We know how frustrating it is to deal with leaking packages during thawing, cuts that don’t seem right, or a replacement that didn’t arrive as promised, and that’s not the experience we want for our members. Our meats are vacuum sealed to keep them fresh during shipping, but we understand that thawing can sometimes be messy if the seal is compromised, and we appreciate you bringing this to our attention. We also apologize if a replacement was promised and not received. That’s something we would definitely like the chance to review and make right. If you’re open to it, please reach out to our support team with your order details so we can look into what happened and see how we can help. We truly value the trust you placed in us, and we’d love the opportunity to improve your experience. Sincerely, Wild Pastures Customer Support Team