I did not find the product I was…
I did not find the product I was looking for. Price was a little high.
About Windy City Cigars
Data updated- Website
- windycitycigars.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Lake Zurich
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (4/4)
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Is Windy City Cigars legit?
Windy City Cigars (windycitycigars.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 87% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Let me start by saying I've never had…
Let me start by saying I've never had an issue with windy city. They're a great company, but I don't smoke a lot, but I do get a 5 pound bag so that I'm not spending a lot of money on a 1 pound bag and So at this time , I got through two thirds of a turkish silver ohm and the rest was dust. Try calling. The company pushed one and got extremely rude. Extremely unprofessional, gentlemen that suggested to me instead of ordering 5 pound bag that I just need to go ahead and order 1 pound bags. So now i'm going to think about using a different company than because ohm is it international brand so I would say, think how you talk to your customers.I've been with city for more than 2 years now.Great products , great company p*** for customer service
Reply from Windy City Cigars2026-04-14
Hi there, Thank you for being a loyal customer for over two years and for sharing your honest feedback — we truly appreciate it. We’re really sorry to hear about your recent experience, both with the product and the interaction with our support team. That’s not the level of service we aim to provide, and we understand how disappointing this must have been for you. Regarding your order, it is unfortunately outside our 30-day return and claim window, which limits our ability to process a replacement or formal claim. However, based on your feedback, we have gone ahead and shared this issue with the manufacturer for further review. As for the suggestion of 1 lb bags, it was intended to help avoid the compression that can sometimes occur in larger 5 lb bags, which may lead to more tobacco dust over time due to the weight. We do apologize if this recommendation or the way it was communicated came across poorly. Your feedback is very important to us, and we will be addressing the concerns around customer service internally to ensure a better experience moving forward. We truly value your support and hope you’ll consider giving us another opportunity in the future. Thank you again for bringing this to our attention.
The product is amazing,.. but
The product is amazing. The shipping costs are far too high. And the person that answers the phone every time I've called doesn't have full knowledge of your extensive products.. I asked him how many cigarettes a 5 lb bag makes and he said only 400.. I am now on my 800 cigarette and have half the bag left,.. but I think the tobacco tastes great and the little machine I bought works well.. it's the little plastic $4 machine.. I did want to buy a more expensive one but again the man that answers the phone can't really go into detail. Told me to watch the YouTube videos. I would prefer his extensive knowledge on the product and explain it to me.. I'm not sure if he's the only one that answers the phone?
Reply from Windy City Cigars2026-04-14
Hi there, Thank you for sharing your feedback — we truly appreciate you taking the time to let us know about your experience. We’d like to clarify a few points that may help. Currently, we do offer a free shipping option on orders above $110, which can help reduce overall delivery costs. Regarding cigarette yield, the total number can vary depending on the tube size used and individual packing preferences, so the estimate provided may differ from actual results. As for shipping, once an order has been dispatched, it is handled by the carrier, and unfortunately, we have limited control over transit times or delays. That said, we are always working with our shipping partners to improve delivery speed and reliability. Thank you again for your feedback!
Always great service,shipping,attention…
Always great service,shipping,attention to details..quick shipping...
Reply from Windy City Cigars2026-04-14
Hi there, Thank you so much for your kind words! We’re really glad to hear that you’re happy with our service, shipping, and attention to detail. Providing a smooth and fast experience is always our goal, so it’s great to know we’re hitting the mark. We truly appreciate your support and look forward to serving you again soon!
Very good product will order more
Reply from Windy City Cigars2026-04-01
Thank you for your feedback! We’re thrilled to hear you’re happy with the product and look forward to your next order. Your support means a lot to us!
Received in excellent condition
Received in excellent condition, with quick shipping.
Reply from Windy City Cigars2026-04-01
Thank you for your feedback! We’re glad to hear your order arrived quickly and in excellent condition. Ensuring a smooth and reliable delivery is always our goal. We appreciate your support and look forward to serving you again!
Great to do business with
Great price, quick delivery, and excellent communications. Great to do business with!
Reply from Windy City Cigars2026-04-01
Thank you for the fantastic feedback! We’re delighted to hear you were happy with our pricing, quick delivery, and communication. Providing a smooth and reliable experience is exactly what we strive for. We truly appreciate your support and look forward to doing business with you again!
Good products and a great prices
Reply from Windy City Cigars2026-04-01
Thank you for your feedback! We’re glad to hear you’re happy with our products and pricing. We work hard to offer great value without compromising on quality. We appreciate your support and look forward to serving you again soon!
I was with another company
I was with another company, but they got where they were no longer dependable. I had no other option but find someone new .I am glad i did now! Windy City Cigars are better about EVERY THING! Prices are lower, very fast shipping, Great customer service, and they have so many more products to choose from, and finally, I love being able to track my orders.
Reply from Windy City Cigars2026-04-01
Thank you for giving us a chance — we’re so glad you found us! It means a lot to hear that you’ve had a better experience across the board, from pricing and product selection to shipping speed and customer service. We also agree — having order tracking makes a big difference, and we’re happy it’s been helpful for you. We truly appreciate your support and are grateful to have you with us. Looking forward to serving you again soon!
I am pleased with the service and items.
This is my second time ordering with Windy City. I placed my order Sunday evening. Recieved notification that the shipping label was printed on Monday, and it was shipped on Tuesday. I recieved it in a timely manner. I am very pleased. My product was in stock, and it was fresh.🙂
Reply from Windy City Cigars2026-04-01
Thank you for choosing us again for your order — we really appreciate your continued support! We’re glad to hear everything went smoothly, from placing your order to receiving it in a timely manner. It’s great to know your items were in stock, fresh, and met your expectations. We truly value your feedback and look forward to serving you again soon 🙂
Excellent service from professional…
Excellent service from professional people.
Reply from Windy City Cigars2026-04-01
Thank you for your kind words! We’re delighted to hear you experienced excellent service from our team. We take pride in providing a professional and reliable experience, so your feedback truly means a lot to us. We look forward to serving you again soon!
Windy City cigars does it right!
I’ve been ordering from Windy City cigars for two years. I have had one issue with an order. They called me up and told me that they wouldn’t have the tobacco in until the next day. That is the kind of company you want to do business they have the decency people don’t do that anymore big thumbs up to these people. I order tobacco and it’s always been fresh. I order tubes for smoking pipe tobacco never been damaged. I packed the box really well thumbs up for these guys. I know what they’re doing.
Reply from Windy City Cigars2026-04-01
Thank you so much for your continued support over the past two years — it really means a lot to us. We’re especially glad you highlighted that experience with the delayed order. Keeping our customers informed is something we take seriously, and we believe it’s the right way to do business. It’s great to hear that it made a positive impression. We’re also pleased that you’ve consistently been happy with the freshness of the tobacco, the quality of the tubes, and the way your orders are packed. Your kind words and trust in what we do truly motivate our team. Thanks again for the big thumbs up — we look forward to serving you for many more years to come!
Quality tobacco for a reasonable price…
Quality tobacco for a reasonable price delivered promptly
Reply from Windy City Cigars2026-04-01
Thank you for your great feedback! We’re really pleased to hear you were happy with the quality, pricing, and prompt delivery — that’s exactly what we aim to deliver. We truly appreciate your support and look forward to serving you again soon.
I Get what I want
Reply from Windy City Cigars2026-04-01
Thank you for your feedback. We’re glad to hear you got what you were looking for.
Customer service is horrible
Customer service is a joke with this company!
Reply from Windy City Cigars2026-04-01
We’re really sorry to hear that you’ve had such a frustrating experience — that’s not the level of service we aim to provide. We take feedback like this seriously and would genuinely like the chance to make things right. Could you please share a bit more about what went wrong, or reach out to our support team directly on [email protected] That way, we can look into your case and work toward a proper resolution.
Reliable source for RYO
This is a great site for numerous tobacco needs, highly recommended!
Reply from Windy City Cigars2026-02-06
Thank you so much for your recommendation! We’re thrilled to hear you found everything you needed. We truly appreciate your support!
Quick shipping
Reply from Windy City Cigars2026-02-06
Thank you for your feedback! We're thrilled to hear that your order arrived quickly. We appreciate your support and hope to serve you again soon!
Happy
Low price and ship on time
Reply from Windy City Cigars2026-02-06
Thank you for your kind words! We're glad you found our prices competitive and that your order arrived on time. We appreciate your support!
Great service good packaging fair…
Great service good packaging fair prices.
Reply from Windy City Cigars2026-02-06
Thank you for your feedback! We're delighted to hear you enjoyed our service, packaging, and pricing. Your support means a lot to us!
I have purchased my monthly RYO…
I have purchased my monthly RYO supplies from Windy City Cigars several times and have generally been happy with the quality of the products, care taken to protect them during shipping, and the shipping times. I was disappointed on my most recent order to find the 1 lb. bag of The Good Stuff Memthol tobacco I received was already open because the zip lock strip at the top was no longer attached to one side of the bag more than half way down the strip, which would have required using some type of glue to re-attach, and I wasn't willing to contaminate an entire pound of tobacco with the fumes and toxins in glue that would be stron- enough to hold the zip lock strip in place through a month's worth of opening and closing the bag. This wouldn't have been that big of a deal except it meant I had to dump the tobacco into a large pickle jar to rehydrate it a bit and keep it somewhat fresh. This made it very difficult for me to roll all month because I don't have a fancy automatic injector machine, I still use a hand roller machine, and I'm not able to prepare a large amount of tobacco at a time because I live in one of the hottest, driest places in the US and even if a keep it in doubled ZipLock bags, the tobacco is too dry to roll within 6 hours and just turns into powder. I usually take a pinch out of the the 1 lb bag with enough to roll 2 smokes each time. The problem was, in order to screw the lid on the jar tight enough to prevent the tobacco from drying out after each time I opening it, I have a health condition that causes my arm strength and hand grip to not always work the way I want them to, and several times I wasn't able to unscrew the lid for 2-3 days until my hand/arm strength returned. I learned my lesson though, I need to invest in some large, durable, reuasable, easy to seal/unseal, airtight storage bags so I don't have to go through the same experience again. But the second week the tobacco was so dry it was too powdery to roll and I ended up throwing away about 2/3 of the 1 lb bag I bought. Today its time for me to place my monthly restock order, and after this last month, I going to try out a few other options online and hope I receive products worth paying for.
Reply from Windy City Cigars2026-01-09
Thank you for your detailed feedback and for being a repeat customer. We’re sorry to hear about the issue with the tobacco packaging and the inconvenience it caused. Please reach our team on [email protected] with your order details so we can solve this issue. We appreciate your past business and wish you the best moving forward.