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Food, Beverages & Tobacco

Windy City Cigars

64 reviews

4.664 reviews
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About Windy City Cigars

Data updated
Website
windycitycigars.com
Category
Food, Beverages & Tobacco
Location
United States · Lake Zurich
Status
Unclaimed
Last 12 months
64 reviews
Replies to negative
100% (4/4)
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Is Windy City Cigars legit?

Windy City Cigars (windycitycigars.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 87% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

j
john lau · 1 review · Verified · Experienced 2025-11-24 ·

fast delivery

Reply from Windy City Cigars2026-01-09

Thanks for the feedback! We’re glad you were happy with the fast delivery and appreciate you taking the time to share it.

C
Clay Cassin · 2 reviews · Verified · Experienced 2025-10-16 ·

Fast and fresh

Tobacco is of top quality, and fresh. Delivery was very quick. The price, including shipping, is on par with my local smoke shop...but I cannot find the superior tobacco that is sold here. I can recommend shopping with this company.

Reply from Windy City Cigars2025-12-10

Thank you so much for your thoughtful review! We’re glad to hear you were pleased with the freshness and quality of the tobacco, as well as the quick delivery. We work hard to keep our pricing competitive, so it’s great to know it matches your local shop while offering options you can’t find elsewhere. We truly appreciate your recommendation and look forward to serving you again soon!

T
Tina Bonacci · 1 review · Verified · Experienced 2025-10-14 ·

Quick service...

Quick service... Shipping sucks,but that's with everything and not their fault.. I've ordered few times from here,and will again...

Reply from Windy City Cigars2025-12-10

Thank you for your honest feedback and for being a returning customer — we truly appreciate it! We’re glad to hear you’re happy with our quick service. We understand the frustrations with shipping delays, and while it’s often out of our hands, we’re always working to keep the process as smooth and reliable as possible. Thanks again for your continued support. We look forward to serving you on your next order!

l
leonard Rodriguez · 1 review · Verified · Experienced 2025-10-22 ·

Never got my order don't u derstand why…

Never got my order don't u derstand why not are you guys a scam?

Reply from Windy City Cigars2025-12-10

Hi there, we're very sorry to hear you haven’t received your order — we understand how frustrating that is. We want to assure you that we are not a scam, and we take situations like this very seriously. Please reach out to our support team on [email protected] with your order number so we can look into the issue immediately, track your shipment, and make sure you receive your items or a proper resolution. Thank you for giving us the chance to make this right.

d
david lehmann · 2 reviews · Verified · Experienced 2025-10-26 ·

I've been ordering from this company…

I've been ordering from this company for at least 10 yrs. I've never had 1 problem with them. Yes, it would take at least a week and half to get my order, sometimes a little longer. But you must understand that I was living in Alaska. Now that I live in the lower 48's, I get my order within 4 days. They are promt, profesional and honest. Absolutely love my product. One thing that I do miss, when I first started ordering through them, is that they would always send a free disposable lighter in the box. But I understand that's an added expense and for Alaska, it's illegal to send anything flammable through the mail..... also, I wish the would sell "Top" rolling papers buy the box. Other than that, I'll continue to make my purchases through this company! My hats off, thank you "Windy City Cigars"!!!

Reply from Windy City Cigars2025-12-10

Thank you so much for being a loyal customer for over 10 years — that truly means a lot to us! We’re glad to hear your orders have always arrived safely, and that the delivery time has improved since your move from Alaska to the lower 48. We appreciate your kind words about our team and products. We also remember the lighter days — and you’re right, shipping regulations and rising costs made it difficult to continue, especially to Alaska. Your feedback about offering “Top” rolling papers by the box is appreciated, and we’ll make sure it’s passed along to the team. Thank you again for your long-time support and trust in Windy City Cigars. We’re grateful to have customers like you!

F
Franklin Currey · 5 reviews · Verified · Experienced 2025-10-24 ·

good tobacco at decent prices

good tobacco at decent prices. shipping is within estimates.

Reply from Windy City Cigars2025-12-10

Thank you for your review! We're glad to hear you’re enjoying the quality of the tobacco and that shipping has been within the expected timeframe. We appreciate your business and look forward to serving you again!

m
marsha womack · 7 reviews · Verified · Experienced 2025-10-24 ·

love your selection of tubes and tobacco

Reply from Windy City Cigars2025-12-10

Thank you so much! We’re glad to hear you’re enjoying our selection of tubes and tobacco. We appreciate your support and look forward to serving you again soon!

J
Julie Smarney · 1 review · Verified · Experienced 2025-10-23 ·

Windy City is the BEST!

Windy City always ships very fast and the items are always packaged with care. Their customer service is A+++!

Reply from Windy City Cigars2025-12-10

Thank you so much for the wonderful feedback! We’re thrilled to hear that your orders arrive quickly and well-packaged, and it means a lot to know our customer service stands out to you. We truly appreciate your support and look forward to serving you again!

D
Duretta Willhite · 1 review · Verified · Experienced 2025-10-22 ·

Quick call tell them what is wanted and…

Quick call tell them what is wanted and wham they send it out our home Quick and easy

Reply from Windy City Cigars2025-12-10

Thank you for the great feedback! We’re glad to hear the ordering process was quick and easy for you, and that your items were sent out right away. We appreciate your support and look forward to helping you again!

G
Geri Knowles · 1 review · Verified · Experienced 2025-10-22 ·

Very professional!

Reply from Windy City Cigars2025-12-10

Thank you for your kind words! We’re glad to hear you had a professional experience with us. We appreciate your support and look forward to serving you again!

N
Nabil Abouseido · 1 review · Verified · Experienced 2025-10-22 ·

I got what I expected in timely manner…

I got what I expected in timely manner and good quality for the money paid.

Reply from Windy City Cigars2025-12-10

Thank you for your review! We’re glad to hear your order arrived on time and met your expectations in both quality and value. We appreciate your business and hope to serve you again soon!

J
JP Potvin · 1 review · Verified · Experienced 2025-10-20 ·

Half the price of your local store

Half the price of your local store, easy order and quick delivery I will use these guys every time!

Reply from Windy City Cigars2025-12-10

Thank you for the great review! We’re glad to hear you’re enjoying the savings, easy ordering, and fast delivery. We appreciate your trust and are happy to be your go-to choice!

D
David Honts · 1 review · Verified · Experienced 2025-10-20 ·

I've never had a problem

I've never had a problem, it's quick and easy, your people are nice and polite ,so I will keep using your services as long as your there.

Reply from Windy City Cigars2025-12-10

Thank you so much for your kind words! We’re happy to hear that your experience has always been quick and easy, and that our team has treated you well. We truly appreciate your continued trust and look forward to serving you for many years to come.

R
Richard Reynolds · 1 review · Verified · Experienced 2025-10-19 ·

They have always been quick to send me…

They have always been quick to send me the products I've ordered, just this last time UPS could not find my address then said I refused the delivery and sent it back Windy City resent the order by USPS and I got my order before I ran out 5 stars all the way.

Reply from Windy City Cigars2025-12-10

Thank you for taking the time to share your experience! We’re glad to hear that you normally receive your orders quickly, and we appreciate your patience with the recent UPS issue. We were happy to resend your package via USPS to make sure you didn’t run out. Thank you for the 5 stars and for choosing Windy City — we’re always here to help!

J
Janice Woldt · 1 review · Verified · Experienced 2025-10-18 ·

Convenient for me to buy quality…

Convenient for me to buy quality products. I live VERY rural , 20 miles from the nearest town and further than that for tobacco products and they still do not compare to your products. Keep up the good work

Reply from Windy City Cigars2025-12-10

We truly appreciate your support — we’ll keep working hard to deliver the products you rely on!

K
Kim F · 2 reviews · Verified · Experienced 2025-10-18 ·

Very fresh

Quality is great, very fresh, shipping is good.

Reply from Windy City Cigars2025-12-10

Thank you for your feedback! We’re glad to hear you’re enjoying the quality and freshness of the products, and that shipping has been smooth. We appreciate your support and look forward to serving you again!

D
Diane Panzarello · 1 review · Verified · Experienced 2025-10-18 ·

Fast shipping

Fast shipping, very nice people great product

Reply from Windy City Cigars2025-12-10

Thank you for the great feedback! We’re glad to hear you’re happy with the fast shipping, our team, and the products. We truly appreciate your support and look forward to serving you again!

B
Brandon Allen · 1 review · Verified · Experienced 2025-10-16 ·

Fresh, Fast, and Fair Prices

I’ve been ordering from Windy City Cigars for a while now, and they’ve become my go-to for quality tobacco and rolling supplies. Their prices are consistently fair often better than other online retailers and I appreciate how well they pack and ship every order. Everything I’ve bought (Virginia, Burley, and Turkish blends especially) has been fresh, properly sealed, and exactly as described. Their website is easy to navigate, and checkout is quick. Shipping is usually fast, and I’ve never had a missing or incorrect item. Customer service is responsive if you have a question, which goes a long way these days. Overall, Windy City Cigars feels like a reliable, no nonsense company that takes care of its customers. If you’re into roll your own tobacco or pipe blends, I highly recommend giving them a try.

Reply from Windy City Cigars2025-12-10

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Windy City Cigars has become your go-to for quality tobacco and rolling supplies. It’s great to know that you appreciate our pricing, careful packing, and fast shipping, as well as the freshness and accuracy of our products. We also appreciate your kind words about our website and customer service — making the experience smooth and reliable for our customers is always a top priority. Your recommendation means a lot to us, and we’re grateful to have you as a loyal customer. We look forward to serving you for many years to come!

I
Iman Khawaja · 5 reviews · Verified · Experienced 2025-10-16 ·

good fast shipping

good fast shipping. The reason for 3 stars: one box of the tubes; a few tubes inside were damaged. The second reason the shipping is too much Tobacco sometimes is dry.

Reply from Windy City Cigars2025-12-10

Thank you for your honest feedback. We’re glad to hear that shipping is generally fast, but we’re sorry to hear about the damaged tubes, the cost of shipping, and the occasional dryness of the tobacco. We take comments like yours seriously and will share them with our team to see how we can improve. If you experience any issues with products, please don’t hesitate to reach out — we’re happy to make things right. We appreciate your business and hope to provide a better experience next time.

H
Helen Krahn · 1 review · Verified · Experienced 2025-10-17 ·

Great products

Orders are always correct

Reply from Windy City Cigars2025-12-10

Thank you for your feedback! We’re glad to hear your orders have always been accurate. We appreciate your support and look forward to serving you again!