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Events & Entertainment

WinGameStore

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103 reviews

4.8103 reviews
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About WinGameStore

Data updated
Website
wingamestore.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
64 reviews
Replies to negative
100% (4/4)
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About this business

As an authorized digital games retailer since the 90s, we have delivered millions of copies from thousands of publishers and developers to millions of PC, Mac, and Linux customers.We are a private business, run and maintained by gamers who have collectively been in the gaming industry for over fifty years.

Written by the business, not verified by us.

Is WinGameStore legit?

WinGameStore (wingamestore.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-09-05.

What people say

They accept payment without processing the order for hours

I ordered a game, and have been waiting hours with no response. By reading reviews here I find out that they don't work during European working hours on weekends, and I have to wait for someone to manually approve my order. There was no warning about this when I placed the order. No where does it say processing an order could take hours and hours, with no response from support. They happily accepted the payment (no human representative needed for that!) but when it comes to deliver - you're out of luck. Terrible service, avoid at all costs. Edit: To the snarky official responder, first of all, the attitude says all I need to know - this is not a customer friendly business. Second of all, if you're going to be taking hours to deliver an order, you need to have a disclaimer that SAYS SO. This isn't the 90's or 2000's, when you order digital goods online, the default experience is instant delivery. If you can't provide that, it's on you to warn customers. But obviously that would cost you sales, so you'd rather let customers have a bad experience. Get off your high horse and do better. Also: I don't care that you're in the US, the website is worldwide and you accept orders at any hour. If you can't deliver, don't accept orders.

Reply from WinGameStore2025-08-30

Sorry you had troubles, but some things need to be clear: We didn't charge your card and put the order on hold, running away with your money and ignoring you. Cards are checked for valid authorization ahead of time (this is not a capture of funds). Capture of funds happens when the order is approved after being checked for fraudulent activity. Many factors surrounding your actions, were red-flagged for us to look at. The system cannot, and should not, warn ahead of time of these conditions as then actual frauders use that to circumvent what causes a trigger. We did ultimately approve the order and you did get your Steam Key. Yes it took 3 hours, because the crew were asleep on a saturday morning in the USA. We are not some giant greedCorp that can hire slaves that sit around 24/7 handling every issue within ten seconds. Even then, giant corps tend to put you on hold for a week before getting around to a ticket. We apologize that our "hands on" and human approach to things are not satisfactory to you.

A go-to retailer

Great niche site, competitive pricing, reliable, safe and secure, though their game selection is a little lacking. Keep them in mind though as their customer service is also excellent.

Reply from WinGameStore2025-08-30

Yup. Its rough finding all the games to carry, and getting publishers on board! Theres so many games out there too now... thousands, upon thousands. We are glad we had something you were looking for!

Got myself Elden Ring Nightreign Deluxe…

Got myself Elden Ring Nightreign Deluxe Edition for 10€ cheaper than the price on Steam. Got the game immediately upon purchase. 5/5

Reply from WinGameStore2025-08-30

Happy to hear the process was painless. Hopefully the game isn't very painful! Haha... hope you are having a blast. Thanks for the review!

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