WoodandHearts (woodandhearts.com) has a 4.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
Our experience with the WoodAndHearts Swedish Set:
1. We forgot to apply the discount code during the order, but the customer service immediately replied to our request and applied it afterwards, so we got some money back.
2. The price for the Swedish Set nearly doubled since we bought it, which was in the third quarter of 2025. So one could indeed argue that it is a bit expensive.
3. Mounting everything to our wall took us nearly 2 days and 2 persons, since the product requires a bit more than 100 dowels & screws. Each panel is fixed with 4 dowels/screws (and there are 24 of them). The climbing structures require about 4x4 dowel/screws each, which are mounted through the panels, so better do it right with your first try.
4. With everything mounted - it looks really good and our kid(s) have a lot of fun with it. They use it nearly every day.
5. The quality is very high, it feels very stable and the wood feels good.
Would we buy it again?
In principle yes, but the price...
Absolutely fantastic quality. Smells of wood, designed well, sturdy and we will keep purchasing the products. Yes, the delivery takes long if ordered from Ukraine and was not in stock in the US but it is worth it.
Reply from WoodandHearts2026-08-05
Thank you for choosing Woodandhearts! We truly appreciate your patience while the order traveled from our workshop in Ukraine and are delighted that the result brought such a positive experience. We’ll be happy to welcome you back!
Excellent quality and very sturdy. The swedish ladder looks beautiful in our playroom, was straightforward to assemble, and keeps the kids active every day. We’re very happy with our purchase!
Reply from WoodandHearts2026-07-24
Thank you for your kind review! We’re happy to hear that your family is enjoying the product.
Wonderful product and amazing customer service. Staff was very responsive and when one piece was broken, they mailed me a some spare just in case. Later when I wanted a few more pallets to add to the climb wall, they even made a custom order just for me that I wasn't able to follow up on for a few months, but when I was ready, they picked up like no time had passed. My kid loves it and plays on it every day.
Reply from WoodandHearts2026-07-23
Thank you for taking the time to leave a review.
Our goal has always been to create something that families can truly enjoy and to make every interaction with us a positive one. Knowing we've achieved that means the world to our team.
Thank you for your trust and support!
The customer servis is amazing and the product is a work of love. We got a wooden kitchen helper stool/table and its made with high quality wood, it’s light but sturdy, looks beautiful and is done so well!
We love it, kids use it every day!
thank you
Reply from WoodandHearts2026-07-14
Thank you so much! We’re thrilled it’s become part of your family’s daily routine.
Bought a baby play gym and later lost a part in a move and had to reach out for a replacement; they were helpful and responsive both times and the product is of excellent, heirloom quality. Highly recommend!!
Reply from WoodandHearts2026-07-14
Thank you so much! We’re glad we could help and truly appreciate your support.
I purchased the climbing wall set, and while the Swedish ladder itself is wonderful, the pull up bar came with a sizable nick in the wood. I have to remind my child not to grab near it because I think it’s possible to hurt her hand there since the wood is not smooth.
We have ordered twice from WoodandHearts!
The website is easy to navigate and delivery is quick.
We love the climbing wall and monkey gym for our grandkids. Very sturdy and easy to put together. It's space saving and our grandkids love it! Customer service is fantastic. We had one delivery go to the wrong address and they immediately shipped another piece. We are very satisfied customers!!
Great product.
Reply from WoodandHearts2026-05-18
Thank you so much for your support and for choosing us! It means the world to us to hear that your grandkids are enjoying the play equipment and that everything worked out well for your family. We truly appreciate your trust and are always happy to help whenever needed!
K
Kevin · 2 reviews · Verified · Experienced 2026-01-05 ·
★★★★★
Great add for active kids!
Fairly easily install. Needed to buy longer screws because of the older setup of my house. Daughter uses the rock climbing wall to monkey bars like a spider monkey!
Reply from WoodandHearts2026-04-20
Thank you! We’re happy everything worked out for your setup and truly appreciate your flexibility. It’s wonderful to hear how much joy it’s bringing—sounds like lots of active fun.
Love the product! Solid, well designed, quality materials. The four stars is because (not realizing the product was coming from Ukraine when i made the purchase) it took over a month to arrive, and thus did not make it in time for Christmas (tear). Being toddlers, my kids didn't really notice though, and are already loving it
Reply from WoodandHearts2026-01-28
Thank you so much for taking the time to share your feedback - it truly means a lot to our whole team. We’re really happy to know your little ones are enjoying the set and that our work and care came through.
We also appreciate your patience and understanding. We do our best to be transparent about production and delivery, and we’re always grateful when customers meet us with kindness when timing doesn’t go exactly as planned.
Most of all, we’re glad the arrival still brought joy and that the playtime started right away - that’s what matters most to us.
Thank you again for your support, and we wish your family many happy moments ahead.
A
AV · 1 review · Verified · Experienced 2025-12-02 ·
★★★★★
Items are decent, customer service lied
To start, they lied about their shipping date. I ordered my stuff November 20th giving it more than a month to get there by Christmas. On December 2nd it still hadn’t shipped out so I emailed. They immediately created a label and said it shipped out that day. A couple days later it still said that the label had been created but not shipped out. I followed up and was told that it definitely shipped out that day and tracking just needs a bit of time to update. Lo and behold, 6 days later it finally actually shipped out. 2 1/2 weeks after ordering. Inevitably I then experienced shipping issues, which are not their fault, but given that there was little time left to allow for shipping issues, the packages did not arrive by Christmas. One of the packages got separated from the others in Poland and therefore had an issue with US customs because it had been separated from its item manifest. FedEx held this box for weeks. When they reached out to the company to get an updated manifest, the company told them no. That there was no way to say which items were in the box so they weren’t going to update customs. Thankfully, fedex finally reached out to me and I had to be the one to fill out a form and send it in. If I hadn’t done that, the box would have been sent back to the company. Along the way I reached out to customer service and got a lot of jolly “Don’t worry! Everything’s been handled!” Messages and none of it was true. They lied about shipment date, and they lied about customs issues being handled. The items themselves were good quality, other than the paint not matching on one of the panels, but that’s a small issue. Customer service is responsive but they’re telling you what you want to hear. I don’t think I’d order from them again.
Reply from WoodandHearts2026-01-28
Thank you for sharing your experience - we’re truly sorry that it left you feeling disappointed.
We’d like to clarify a few important points. Your order was not ignored, and we stayed in close contact with you throughout the entire process. There was a short production-related delay, and we informed you about it promptly.
As soon as the shipment entered the international logistics and customs process, all required documents were submitted and completed immediately. However, customs reviews can sometimes take longer than expected, especially during peak holiday periods. During this time, carriers may continue sending automated notifications to customers and, in some cases, request additional forms directly from the recipient. We understand how confusing and stressful this can be, and we’re truly sorry that you had to go through it.
Regarding tracking updates: with international shipments, the first visible scan often appears only after the parcel is processed at an EU logistics hub. Until then, tracking activity may appear limited, even though the shipment is already in transit. This can unfortunately create the impression of delays or inactivity.
We regret that the delivery timing around the holidays did not meet your expectations. While the order was ultimately delivered, we understand how important clear communication and peace of mind are - especially for gifts. We’re taking this feedback seriously and are working on improving our processes and communication to help prevent similar situations in the future.
Thank you for acknowledging the quality of the items themselves, and again, we’re sorry for the frustration caused along the way.
Thank you for your review. We’re happy to know our products and communication met your expectations.
M
Michael l · 1 review · Experienced 2025-12-01 ·
★★★★★
We purchased the wooden climbing bars…
We purchased the wooden climbing bars for my kids for Christmas and they love it! It is high quality and sturdy! Would highly recommend for super active kids.
Reply from WoodandHearts2026-01-20
Thank you so much for your kind words. We’re thrilled to hear that your kids love their climbing bars. Knowing that you trust the quality and sturdiness of our products means a lot to us.
B
Brett Anderson · 1 review · Experienced 2025-12-22 ·
★★★★★
Shipping is beyond riddiculous
Shipping. You have to dig to find the information, and even that undersells it. I'm guessing we will get it eventually, but after about a month it has made it from Ukraine to Poland. Definitely not going to make it for Christmas at this point. Might not make it before winter is over. But wait, they do have a policy that there is NOTHING you can do while it is in shipping. So a lot of money for presents tied up in something that isn't coming anytime soon and I can't do anything about it. Buy somewhere else.
Reply from WoodandHearts2026-01-28
Thank you for sharing your experience - and we’re truly sorry for how stressful and disappointing this delivery was, especially since it was meant to be a Christmas gift.
We understand how frustrating it is to wait for something important while seeing limited progress in tracking. Your shipment was sent as planned, but all three boxes were held for customs review during the peak holiday period. Two were released earlier, while the third one unfortunately took longer than expected. All required documents were submitted immediately, yet the review process itself took additional time.
We’re genuinely sorry that this situation caused so much worry and inconvenience. This is not the experience we want for our customers. Your feedback is important to us, and we’re already working on improving logistics and communication to help prevent similar situations in the future.
Thank you for your patience and for taking the time to share this with us.
This product has been amazing my kids play with it every day. The quality is top notch and will last for years to come.
Reply from WoodandHearts2026-01-20
This makes us so happy to read! Thank you for sharing your experience — creating long-lasting, high-quality products for growing families is exactly what we strive for.
E
Emily Hatch · 1 review · Experienced 2025-12-13 ·
★★★★★
Great quality products!
Reply from WoodandHearts2026-01-20
Thank you so much! We truly appreciate your feedback and are happy you love the quality of our products.
MISLEADING PRICING
I wanted to order the Swedish Wall two part with 4 rope accessories. It is listed as $389.99 on the website with $20 off. So $369.99. It has been advertised at that price for awhile.
I saw multiple FB ads with a BLACKFRIDAY code giving 15% off ALL products. GREAT!
So 15% OFF $389.99 would be $58.49 off. (I was not at all thinking/expecting it was 15% off the sale price. )
Well the code didn't work.
I reached out to customer service. They are NOT willing to honor 15% off as stated. They said it is already discounted. They admitted that their marketing department made a mistake yet they are not willing to honor the pricing.
$20 of $289.99 is 5%. NOT 15%.
They offered me an additional 5%.
All I was asking for was the advertised 15% and they were not willing to honor that.
Sure mistakes are made. And when they are you should make them right and honor it.
I just ordered from another company that had a cyber monday sale. I ended up getting a bigger wall with more options and climbing wall and spent $599. More than the original piece I was looking at from Wood and Hearts BUT they were honest in their pricing and I didn't have any problem getting their advertised sale price in my cart.
BE CAREFUL when you order.
I am personally not a fan of false advertising and misleading pricing.
Reply from WoodandHearts2025-12-03
Thank you for sharing your feedback. We sincerely apologize for the confusion caused by the Black Friday Facebook promotion. We made a mistake in the wording of that ad - an incorrect description was copied, which could understandably create the wrong impression. As soon as we noticed this, we immediately removed the ad, checked all our other campaigns to ensure everything was correct. Unfortunately, mistakes can happen, as real people are behind our communications, but we are always ready to acknowledge them and correct them as quickly as possible. So, we addressed this immediately and offered an additional discount as a gesture of goodwill. Unfortunately, we cannot provide a larger discount on the Swedish Wall, as it is a high-quality product made from premium materials, and its price has remained stable for a long time. On our website, all current promotions are clearly stated -discounts range from 5% to 20% depending on the item, and our Black Friday offer is reflected in the discounted site prices rather than extra coupon codes.
We always strive to treat our customers kindly and fairly, and we are committed to resolving any issues openly. While we aimed to resolve the situation, we were concerned about the tone of communication suggesting "either a discount or a negative review", which is not in line with our values. We sincerely regret that our proposed solution did not meet your expectations and always aim for constructive and respectful communication with all our customers.
M
ML · 1 review · Experienced 2025-02-20 ·
★★★★★
I purchased the balance beam for my…
I purchased the balance beam for my kids and they love it! It is safe structurally and of great quality! They still play with it almost a year later. Best purchase of the year!
Reply from WoodandHearts2025-11-21
Thank you for your lovely feedback! It’s wonderful to know the gym fits so well into your family’s routine. We truly appreciate your trust in our products and hope it continues to bring your children plenty of joyful, active moments.
We absolutely love being able to have Montessori climbers at home, which help support physical development, allows for more independence and builds confidence. I love the quality of the wood and the sustainability.
Reply from WoodandHearts2025-11-21
Thank you for sharing your experience with us! It’s wonderful to know the set has become such a well-loved part of your home. We’re glad the craftsmanship and sustainable materials meet your expectations, and we hope it continues to inspire confident, active play every day.
