Woodartdeal is an online furniture store focused on wood-centered furniture and home pieces for everyday living. We have served over ten thousand customers to date.Inspired by warm American-style home design and practical craftsmanship, our products are developed with experienced factories and workshops, with attention to material selection, structure, finish, and everyday usability.We are committed to balancing style, function, and accessible value. Through stable production partnerships, rigorous product reviews, and active customer feedback, we continuously work to improve our offerings. Our goal is to provide furniture that is practical, attractive, and suitable for real homes.Good furniture should be supported by clear service, careful packaging, and responsive after-sale support. If you have any questions, feel free to contact us.
Written by the business, not verified by us.Woodartdeal Furniture (woodartdeal.com) has a 2.1 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were unhappy with their experience overall. People frequently experienced extremely long delivery delays, with many packages taking several weeks or months to arrive from overseas without clear tracking information. Customers also pointed out that the products often arrived damaged, manufactured with cheap materials, and equipped with incorrect mounting hardware that did not work properly. Some reviewers were happy with their purchases, noting that certain items looked beautiful, arrived meticulously packaged, and fit nicely into their living spaces. Others appreciated the polite customer support team and found the wooden furniture surprisingly easy to assemble once it was finally delivered.
Auto-generated from all reviews of this business. For reference only.Terrible shipping experience. I ordered two shelves for a specific date and, weeks later, still hadn’t received them. I was repeatedly told the order would be moving “within the next few days,” but never received reliable tracking or a delivery date. I ultimately had to escalate the issue through PayPal. Would not order again.
Ordered a dining room table and bench on July 4 and received it about 6 weeks later. I knew it was coming from China and knew it would take some time. Everything arrived with no damage and it looks great.
Chloe, your customer service help, was prompt in answering my question about shipping. Consol table exceeds my expectations. Very positive experience.
Katrina was excellent. Great customer service. Prompt clear communication with a friendly kind feel to it. She resolved my issue quickly and professionally.
My order took over a month to arrive. A reply to my email inquiry was quick, professional and reassuring. Chloe is top notch! I wouldn't hesitate to do business with Woodartdeal Furniture again.
Customer service was great! Chloe was very helpful and responsive
Very long shipping delay that I was told was due to customs. I have no way to confirm that but Chloe stayed in touch w me throughout the process and even offered some compensation for the inconvenience. The product, when it finally came, was beautiful but the mounting setup on the boards could have been better thought out. For example, the instructions said the holes were drilled 16” apart to match stud spacing but they were actually 20” apart. Not a big deal bc I can improvise but would be a non-starter to someone who isn’t as handy. All things considered an average experience but like I said, Chloe was polite and professional and did everything she could to help.
I love my tables. Had a amall problem, but Chloe helped ans solved the problem. Thanks Chloe for all your help.
One of the worst purchasing experiences I’ve ever had. Tracking was not available for the most part and after six weeks and several emails with an associate and a supervisor telling me to keep waiting, I finally received the table. It’s not even the table pictured that I ordered and it looks totally different. What a waste of $150. Don’t let them scam you, shop somewhere else.
I needed to return my product and Chloe handled it all for me. It went seamless. THANK YOU!
Shipping took months. Chinese company trying to look like American company. Items received were nothing like items ordered. Beware
I ordered a very nice shoe rack for my back hallway. When it arrived, I was disappointed in the quality and the description stated it would come fully assembled. It was not. I contacted the company, and received a response in two days. Representative Chloe apologized and asked me to send photos of what I received and she would get back to me. Three days later, I got an e-mail from her that she would issue a full refund and would send a video on how to assemble the she rack. I was pleasantly surprised. Hurray for customer satisfaction!
Ordered a small entryway stool on July 10th. Still waiting on July 24th for confirmation it has shipped. They sent me a tracking number after I contacted them about the delay, the tracking number was invalid. It appears from reviews the site is genuine but beware you are dealing with a Chinese company whose office is in China. I’m not sure you will have much recourse if you are not happy with the service or product. I would not order from them again. The product I want is available from many domestic US companies. I did not realise this was a Chinese based supplier when I ordered. It is not made clear.
If you are thinking of ordering from this company, I advise you strongly DO NOT DO IT! My order took a month to receive, and it arrived broken. I had to go back-and-forth with them for over a month and they would not honor their return policy. I had to file a complaint with PayPal and that took another month and a half for them to make a decision to refund my money. This is a horrible company. The product is extremely cheap. Yes it's made out of real wood, but the wood is so thin that 90% of the time it doesn't even survive shipping. I've been dealing with this company four months and I just got a refund. Although their policy says that if the product arrives damage, they will pay for return shipping. They would not honor that. So I advise do not spend your money with this company. I promise you will be more than disappointed and highly upset.
4 stars because of the customer service and following thru on ordering issues. Ordered 2 products. First product ordered arrived as expected, but took about a month to receive. No instructions, but easy to assemble and looks exactly what I ordered online. 2nd product arrived was damaged. Packaged could have been protected better, shipping box had been through the ringer. I reached out to seek assistance and their customer service responded almost immediately via email. After providing photos of damaged product, I was taken care of promptly and fully refunded for the damaged table. Very impressed with their response time and happy with the resolution and the refund. - Mike D.
Overpriced and absolutely terrible quality. After taking almost 6 weeks for delivery. The shelves are made of cheap pine. I had to put polyurethane on them when they arrived. The hardware is cheap Chinese crap. It leaves you no flexibility in positioning unless you want to use the even worse plastic wall anchors. 250 for shelves you’d have a better finish product buying a 2x12 and $15 amazon hardware.
I bought a shoe rack from this company that is absolute JUNK. Glue everywhere, cheap materials, fragile wood. I built it and no matter how I torque the screws it wobbles. I put this trash in my garage. Would not have it in my home. Contacted them, they offered no help. Do not do business with this company. A total Scam!
Order took way too long to be shipped. Product does not resemble displays even remotely. Even after specifying to ensure it’d be produced with a particular coloration the pieces I received were no where near expected and were very light and orange. Tons of damaged areas, a big split that was poorly repaired, black smudge marks under the sealant, major swirling marks along the edges from a sander, and the legs that come with are very cheap and flimsy. The only kind of good thing I found was that the table itself is thick and feels pretty sturdy. So for someone that is looking specifically for that orange look and doesn’t mind all the imperfections, I guess it would be acceptable.
Shipping and delivery information are non existent. Only notice says "it has shipped." No updates. No response to questions. Horrible, would not order from them again.
Hi Billy, Thank you for your feedback. Regarding your concern about the lack of shipping updates, we have verified that the tracking information on our official page has been updating continuously. It's possible that you may not have viewed the latest status, or our notification emails were filtered into your spam folder. Please send your order number to [email protected], and we will provide you with real-time tracking screenshots and detailed delivery status. Your feedback is invaluable to our improvement, and we hope to have the opportunity to earn back your trust. Best regards, Woodartdeal Team
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