Very long shipping delay but good customer service
Very long shipping delay that I was told was due to customs. I have no way to confirm that but Chloe stayed in touch w me throughout the process and even offered some compensation for the inconvenience. The product, when it finally came, was beautiful but the mounting setup on the boards could have been better thought out. For example, the instructions said the holes were drilled 16” apart to match stud spacing but they were actually 20” apart. Not a big deal bc I can improvise but would be a non-starter to someone who isn’t as handy. All things considered an average experience but like I said, Chloe was polite and professional and did everything she could to help.