Amazing experience, Mia was cery sweet
Everything was great, from product to customer service and branding. 10/10
About Woodchucksato
Data updated- Website
- woodchucksato.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 29 reviews
- Replies to negative
- 57% (8/14)
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About this business
WoodchuckSato specializes in creating 100% handmade footwear and accessories that celebrate the beauty of craftsmanship. Each piece is meticulously crafted, ensuring authenticity and a unique charm in every item. Emphasizing quality and character, WoodchuckSato accepts natural asymmetries and minor imperfections as hallmarks of its handmade process, fostering a sustainable and mindful approach to fashion. With a dedication to custom, made-to-order production, the company prioritizes quality over quantity, offering customers one-of-a-kind pieces designed to last.
Written by the business, not verified by us.Is Woodchucksato legit?
Woodchucksato (woodchucksato.com) has a 4.5 out of 5 rating on OK.one, based on 129 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 57% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional product quality, luxurious packaging, and remarkably comfortable fit of the stylish shoes they recently received. Buyers also consistently highlight the incredibly responsive and helpful customer service team that quickly answers questions and provides excellent sizing guidance. Some reviewers were not happy with the delivery times, noting that standard shipping can occasionally take several weeks to finally arrive. A few consumers additionally mentioned occasional sizing inconsistencies, pointing out that certain shoe pairs feature unexpectedly tight toe boxes despite carefully following the provided size guides.
Auto-generated from all reviews of this business. For reference only.What people say
I love them
I love them! The shipping took a little longer than expected, but the shoes are a DREAM - so well made. The color is more like a warm off-white, and the fit is true to size.
Split toe ballerina and slingback tabi
Love both of the woodchuck sato tabi that I got. I’m usually shoe size AU 7. Went with the recommended size provided 37 and fit perfect. Took about 3 weeks to arrive.
They are so beautiful
They are so beautiful! Shipping took 3 weeks but all good with it, they have a funky smell but otherwise I am completely in love, they look like they are very good quality.
So horrible experience to get my…
So horrible experience to get my daughter’s shoes. It’s been a while since I ordered them. I had to contact the customer service robot to finally get an answer on my order. After more than one month, this morning they attempted to deliver. Everybody was home, but it looks nobody heard the ring, and they went away with the shoes again since nobody attended the door. I was awake, and didn’t hear a person at the door…. Now they sent they’ll come back, I’ll receive an email, but when? For this first delivery, nobody notified me by email. I am SO DISSATISFIED!!!
I have still not received the item
Great customer service
Great packaging
Great packaging, amazing quality, superb experience.
Loveeee my new shoes
The packaging was beautiful and my Mary janes were absolute perfection. The size chart was accurate, no need to size up or down. I had been sitting on this purchase for a while and I’m glad I finally did it.
Blisters on Heels
I love the shoes and they seem to be made well. But this is my first day wearing them and they are tearing up my heels :( I’m hoping they just need to be broken in. I will be very disappointed if this is how they are long term, as they are very pricey shoes.
Love!
Really love my shoes! I have no idea if the quality is good or not as they're still only a few months old, so we'll see if they last over time, but they're super comfortable and the customer service was great :)
They are dropped shipped
They are dropped shipped, can find the same shoes on aliexpress
So so cuteeee will def get another pair
Great service! Even better shoes.
The customer service answered my emails so quick and was very friendly! Shoes arrived in perfect condition and are STUNNING. Absolutely in love.
Wrong sizing.
I initially got the wrong size, but they were very helpful & prompt in assisting me to organise the correct one. Mia served me & she was wonderful—friendly, efficient, and professional.
Reply from Woodchucksato2025-09-07
Hi there, Thank you so much for sharing your kind words! We’re delighted to hear that we could help you with the sizing exchange smoothly, and we’re especially glad that Mia was able to assist you in such a friendly and professional way. Your feedback means a lot to us — it motivates our whole team to keep delivering the best service we can. We truly appreciate your support and hope you enjoy your shoes for a long time to come! 💛 Best regards, The Woodchuck Sato Team
Does not ship responsibly
Their weird off-brand delivery service that they use (SpeedX) couldn't figure out how to deliver my package (even though my address is a very public, very notable NYC building with a huge lobby & many employees, address clearly marked on the outside of the building), and while I spent hours trying to communicate with the service, they ended up just throwing my package away. I was in contact with Woodchuck Sato the whole time about the issues as well and they insisted there was nothing they could do. $200 down the drain because they didn't want to just hire a normal delivery service. Please don't shop with them, should anything go awry in the process, even if it's their fault, the company will NOT help.
Reply from Woodchucksato2025-09-07
Hi there, We’re truly sorry to hear about your experience and we completely understand how frustrating this situation must have felt. We did investigate your case thoroughly with the courier. According to their delivery record and proof of delivery photo, the package was successfully delivered to the address provided. We also shared this documentation with you at the time. When issues like this occur, couriers require the recipient’s confirmation or a proof of loss directly from the final-mile delivery company in order for us to file a claim on your behalf. We kindly asked for your cooperation with this step, as it is the only way to proceed with a claim and compensation through the courier. We fully understand that this process can be inconvenient, and we regret that it caused you such frustration. Please know that we are continuously working to improve both our logistics partners and our support process to minimize situations like this in the future. While we respect that this outcome was not what you hoped for, we want to reassure all our customers that we always handle delivery issues transparently and in line with courier requirements, and we remain committed to finding fair solutions whenever problems arise. Best regards, The Woodchuck Sato Team
Love the quality so much
Love the quality so much, amazing flats. Thank you!
I’m in love with my ballet flats
I’m in love with my ballet flats! The Woodchuck Sato provided me with the best customer service too- so responsive and accomodating.
Love it
Love it, comfy and stylish
The better alternative
Fast and efficient delivery. Was a bit hesitant at first based on the websites design but when we go the shoes they were incredible! Comfy and very high quality overall! Highly recommend instead of buying hyper expensive and uncomfy tabis somewhere else :)
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