wpmudev.com (wpmudev.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 82 of them were added in the last 12 months. Last updated 2026-08-10.
Very kind and efficient in processing a subscription refund.
Thank you, Rob. We’re glad to hear that your subscription refund was handled kindly and efficiently. We appreciate you taking the time to share your experience.
As always, when i need some help, I'm happy to have a support that helps with kind people and very fast professional response. 100% recommended
Thank you for the recommendation. We’re glad to hear that whenever you need help, our team has been able to provide kind and prompt professional support. We appreciate you taking the time to share your experience.
I host multiple websites with WPMUDEV, and they consistently deliver exceptional service. The platform comes packed with great features like advanced security, downtime monitoring, and visitor tracking. Another massive advantage is their world-class customer support. I’ve spoken with Wajed a couple of times, starting right from the initial migration process. He is incredibly knowledgeable and solves issues very quickly. I highly appreciate WPMUDEV's hosting quality and their dedicated support team!
Thank you, Manoj. We’re pleased to hear that hosting multiple sites with us has been a positive experience and that the platform features are supporting your workflow well. It’s also great to know that Wajed has been helpful from the migration stage onward and has been able to resolve issues quickly. We appreciate your detailed feedback and your continued trust in our hosting and support team.
I was helped very quickly by Luis Cardenas with a Web application firewall issue. He was kind and helped resolve the issue quickly.
Thank you, Seth. We’re glad to hear that Luis Cardenas was able to assist you quickly and resolve the web application firewall issue. We appreciate you sharing your experience and recognizing his support.
Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the live site afterward and it all looks good. Appreciate the help. Rating: 5 stars ⭐⭐⭐⭐⭐
Thank you, George. We’re glad to hear that Alfredo was able to standardize the text across your site efficiently and ensure everything looked correct afterward. We appreciate you taking the time to share your experience and are always here to help when needed.
Luigi Di Benedetto is, without question, the most professional, talented, helpful, and genuinely impressive person I have ever worked with — not just at WPMU DEV Hub, but anywhere in tech support, development, or customer service over the last 8+ years.I have dealt with countless support teams, developers, and companies, and no one comes close to Luigi. He is patient, extremely knowledgeable, fast, precise, and actually cares about getting it right. Today we were working on a critical fix for my site (nucoatpainting.com) to help resolve a long-standing Google Business Profile issue. Luigi jumped right in, understood exactly what I needed, made the changes perfectly, explained everything clearly, and even made sure I was 100% happy before closing the chat. We lost connection briefly, but he got me right back and picked up exactly where we left off — seamless.He is not only technically brilliant, he is kind, positive, and makes you feel like you're his only customer. His name is fantastic too (Luigi Di Benedetto — Italian heritage from his grandfather, born in Brazil, raised with a global heart), but it's his work ethic and personality that make him stand out.If WPMU DEV has more people like Luigi, they have the best team in the business. Thank you, Luigi — you are a true lifesaver and a class act. I will be recommending you and WPMU DEV to everyone I know.George De La Portilla Owner, Nu Coat Painting Pasadena, CA
Thank you for such an incredibly detailed and generous review. We’re truly pleased to hear that Luigi delivered such a high level of professionalism, care, and technical precision while assisting with your site. Resolving critical issues with clarity and follow-through is exactly the standard we aim for, and it’s great to know he ensured everything was handled seamlessly, even reconnecting to complete the work without disruption. Your recognition of both his technical expertise and his dedication to customer experience means a great deal. We’ll be sure to share your kind words with Luigi and the whole team. We genuinely appreciate your recommendation and your trust in WPMU DEV.
Everytime I have an issue, the support team has always been polite, professional, and easy going. Outstanding! The very simple reason you have our business.
Thank you, Ave. We’re delighted to hear that our support team has consistently been polite, professional, and easy to work with. It’s great to know we’ve earned your trust and your continued business.
As always, I just got great service from the support Staff.
Thank you, Jose. We’re glad to hear that you continue to receive great service from our support team. We appreciate your ongoing trust and taking the time to share your feedback.
I received excellent support with a payment issue. The team responded very quickly and was extremely helpful, resolving everything smoothly and professionally. Thanks a bunch!
Thank you, Justin. We’re glad to hear that our team was able to resolve your payment issue quickly and professionally. We appreciate you taking the time to share your experience and we’re always here to help.
support techs are genuinely knowledgeable, and solve problems quickly. The online chat is very fast to respond, and the support platform is easy to use and convenient. I'm really pleased to be using wpmudev hosting.
Thank you, Jacob. We’re glad to hear that our support team has been knowledgeable and quick to resolve issues for you. It’s also great to know the chat response time and support platform have been convenient and easy to use. We appreciate your feedback and your trust in WPMU DEV hosting.
Thank you, Samuel. We’re glad to hear you had a positive experience with our support team. We appreciate your feedback and we’re always here whenever you need assistance.
as others have said, the customer support is very responsive however i have never experienced such an over complicated, over engineered process in upgrading a plugin. Instead of supplying a serial number that unlocks additional features, you have to log into wpmudev's very clunky dashboard that looks like a relic from the Netscape era and somehow activate the software from there. And its not enough if you are a Wordpress admin, you need to be logged in with the matching user account that set up the Forminator plugin initially. WHY?!! Some sites might have 5 admins working on it! In the end i asked for a refund as life is too short.
Thank you for taking the time to share your feedback, Tony. While we’re pleased to hear that our support team was responsive, we’re sorry for the frustration you experienced during the Forminator upgrade process. As mentioned in response to your earlier review, we proactively sent a follow-up email offering additional technical support. After reconnecting your site as advised, the upgrade to the Pro version was successfully resolved. We understand how disruptive a complicated workflow can be, particularly on sites managed by multiple administrators, and we appreciate you highlighting these concerns. Your feedback has been shared with our team as we continue working to improve the overall experience.
Abdul took care of a very frustrating issue I was having and did it quickly and professionally! Thank you
Thank you, Jeff. We’re delighted to hear that Abdul was able to resolve a frustrating issue for you quickly and professionally. Your kind words are truly appreciated, and we’re always here to provide reliable support whenever you need it.
I've been a customer of WPMUDEV for many years now and my TL;DR experience is that they're easily the best hosting company I've ever used. I've moved my webhosting clients between 5 hosts over the course of my business and have experience with many more due to various client situations -- even the best of them don't come close to the quality of customer service that WPMUDEV provides. I now host all my clients with them and although it's not 100% problem-free, it's excellent. Absolutely recommend.
Thank you, Greg, for such a thoughtful and comprehensive review. We’re truly honored by your long-term trust and by your comparison across so many hosting providers. It’s especially rewarding to hear that our customer service stands out and supports both you and your clients effectively. We appreciate your recommendation and remain committed to delivering an excellent, reliable hosting experience.
These days, service you can respect and count on is a rare thing. I requested help from this company and their response was nothing short of incredible. For a cancer nonprofit like ours, that's priceless!
Thank you for sharing such powerful feedback, James. We’re truly honored to support your cancer nonprofit, and it means a great deal to hear that our team’s response made a meaningful difference for you. Reliable service matters even more when the work you do has real impact, and we’re grateful for your trust. We’re here whenever you need us.
I don't remember how long have I been a user here. But at least 5-6 years.. still they are Just too good! I ask for solutions, wait a bit, grab a coffee, and it IS DONE! THANKS THANKS
Thank you for your incredible long-term support, Cristian! It’s amazing to hear that even after so many years, our team continues to deliver the kind of service that keeps you impressed. We truly appreciate your trust, your loyalty, and your kind words. Knowing that you can take a coffee break and come back to everything resolved is exactly the experience we aim for. We’re here for you anytime you need us.
Customer support resolved all of issues I had.
Thank you for your feedback, Josh! We’re glad our support team could resolve all of your issues. Your recognition inspires us to continue delivering excellent customer support.
Great customer support. Luis Cardenas is exceptionally helpful. Thank you!
Thank you for sharing your experience, Kellie! We’re delighted to hear that our customer support team was able to assist you and that Luis Cardenas made such a positive impact. Your feedback is truly appreciated, and we’re always here to help whenever you need us.
WMPU Dev is not only a brilliant hosting platform, but they have THE BEST tech support I've ever come across on any platform. Great value, works very well, cannot speak highly enough of the platform and their staff - highly recommend.
Thank you for the incredible feedback, Richard! We’re thrilled to hear that you’re enjoying the platform and that our support team has made such a strong impression. Knowing that you consider our service great value and highly reliable means a lot to us. We truly appreciate your recommendation and look forward to continuing to deliver the experience you expect from us.
Thank you, Mike! We’re glad to hear the help you received was clear and useful. We appreciate you taking a moment to share your experience, and we’re always here whenever you need support.
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