Good, responsive service; quality merch...
Easy, fast fillfillment of name brand products... very satified ...recommend them...
About Adorama
Data updated- Website
- www.adorama.com
- Category
- Electronics & Technology
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (3/3)
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Is Adorama legit?
Adorama (www.adorama.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Really disappointed in Adorama :(
I'm really disappointed to be writing this review for Adorama. I'm new to photography and I'm just getting my kit all dialed in. Unfortunately I've had pretty lousy experiences with Adorama's used lenses and customer service. I've purchased a few lenses used from them, and every one of them came with different issues and had to be returned. On my last purchase, I had returned an "average" quality used lens and swapped for the same lense in "excellent plus" quality - both looked identical and had issues with the back glass that affected photos quality. It's super frustrating to experience a company such as this with so little care and concern for quality control. I ended up purchasing the exact same lens (it ended up costing less, too) used from MPB and it arrived with zero issues in great condition on the first try. I wish I had just gone with MPB in the first place! I wish my Adorama experience was more positive, but unfortunately I wasted a few weeks time dealing with their quality issues at Adorama. Their customer service was basically useless as well. They didn't listen to my actual questions which lead to me having to repeat myself multiple times. I also spent an unacceptable amount of time on hold with their phone support. Chat wasn't as bad, but they were slow and didn't pay attention to what I was saying, instead it seemed like they were just working off a script. Definitely not a "wow" customer service experience - heck - it was just barely meeting "average" standards! I will say the return process was pretty smooth, and thankfully they didn't fight me and they did give me back the full purchase price. Oh, I almost forgot! The packaging was abysmal too - on EVERY order! I've made about 6-7 purchases from Adorama now, a few new items and the 3-4 used lenses I ultimately ended up having to return. EVERY SINGLE PACKAGE arrived completely falling apart, zero padding or protective materials, barely any tape on the box, crushed, the items falling out, etc. etc. etc. Adorama's shipping department needs to be fully scrapped and rebuilt from what I can see. I have never in my life seen this consistently and blatantly horrible packaging from a company, especially for expensive items like this! Anyway, my recommendation is to stay away from Adorama. It's just not worth the hassle.
Reply from Adorama2026-07-31
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations. The issues you encountered do not reflect the level of quality and service we strive to provide, and we sincerely apologize for the frustration and inconvenience this caused. We would appreciate the opportunity to learn more and review your concerns further. Please reach out to [email protected] with your order information so we can look into this more closely. Thank you again for bringing this to our attention. Your feedback is important to us and helps us improve the experience we provide to our customers. Most importantly, we'd like the opportunity to learn more about your experience and make this right for you.
Always quick and reliable service and…
Always quick and reliable service and products.
Good price and efficient delivery. I would order from them again.
Good price and efficient delivery.
Scuba.com provides excellent customer…
Scuba.com provides excellent customer service. After a few product mix ups and dealing with returns and exchanges, the sales group was very helpful and customer service went above and beyond. I definitely recommend their products and services.
Great service as usual
Very Happy!
Working directly with the staff was superb. They were willing to talk, listen and check into concerns. As a newbie the system, I found the website difficult to navigate both to sell and buy. Overall, I would use them again without hesitation.
Great travel agent
Great travel agent with good choice and sometimes good price
Fast shipping
Fast shipping. Well packed. Thanks.
Professional customer service and fast…
Professional customer service and fast delivery. Highly recommend Adorama for all your photography needs.
The return experience was great
The return experience was great. I was able to initiate an exchange and item substitution online.
The ease in trading in my camera for a…
The ease in trading in my camera for a different one was quick and easy. The shipping was fast, however it was shipped to the wrong address and I am still waiting on the camera (almost two weeks).
Reply from Adorama2026-07-30
Thank you for your feedback. We're happy to hear that our trade-in process went smoothly. We're very sorry to learn that the package for your order was sent to the wrong address and that you're still waiting to receive it. Online orders from our website are shipped to the address entered at the time the order is placed. While we're not sure what happened in this case, it's possible that the correct address was not updated. We would appreciate the opportunity to review the details of your order. Please reach out to us at [email protected] with your order information. We want to help make this right and work toward getting your order delivered to the correct address as quickly as possible.
Product came to me fast and protected…
Product came to me fast and protected well. I purchased it from this company because the price was awesome.
Smooth and easy
Easy to navigate website. Lots of product options. Good shopping cart experience. Very quick, no charge delivery. No drama.
ServiceBill Holden
Accurate description of product
Accurate description of product. Fast shipping. 180 day warranty. Way to go Adorama!
Quick response to an error I made
Prompt shipping
Prompt shipping. Product at good price, as advertised
Bought 6d mark II work great
Bought 6d mark II. Working great. Bought other lens. Work great.
packaging SUCKS
In a nut shell - service representative is great BUT your packaging SUCKS
Reply from Adorama2026-07-28
Thank you for your feedback. We're pleased to hear that you had a positive interaction with our service representative, but we sincerely apologize that the packaging did not meet your expectations. Feedback like yours is important to us, and we'd appreciate the opportunity to learn more about the concerns you encountered. Please contact us at [email protected] so we can review your experience and improve our processes going forward.