ANNKE (www.annke.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The customer service is very good customer service. Very prompt
The customer service is absolutely brilliant. They help you all the way. Very informative, very helpful. They managed my query with my login straight away. They managed to sort it out remotely for me.
Reply from ANNKE2026-07-08
Hi Sajawal,thank you so much for your wonderful feedback! 😊 We’re delighted to hear our team could quickly resolve your login issue and assist you remotely. Your kind words truly mean a lot to us. Have a great day!
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RyanSG · 3 reviews · Experienced 2026-06-29 ·
★★★★★
Good service and after troubleshooting…
Good service and after troubleshooting my DVR issue- they replaced my faulty unit without need to ship back. Call out to Megean for quick response and resolution
Reply from ANNKE2026-07-08
Hi Ryan,thank you so much for your kind feedback! 😊 We’re glad our team could troubleshoot the issue and quickly arrange a replacement DVR for you. We’ll be sure to pass your appreciation on to Megean. Have a wonderful day!
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Rob Elliot澳大利亚 · 1 review · Experienced 2026-06-30 ·
★★★★★
Good service
Good service, understands requirements
Reply from ANNKE2026-07-08
Hi Rob, thank you for your review! 😊 We’re glad to hear our team understood your requirements and provided good service. Have a great day!
M
MR JIM LYTTLE英国 · 8 reviews · Experienced 2026-07-03 ·
★★★★★
Great company and product
Have a 4 camera set up at home from ANNKE for a couple of months now and have found their system to be the best by far ive ever had at home. Their daylight night vision is extraordinary it like having 24 hours daylight. Had a one night issue with one of the camers constantanly flickering between night and day so contacted support. Although the next night the camera fixed itself the email support has been outstanding. It's seems I've chosen the best system for my house backed by the best support. Highly reccomend this company and their products
Reply from ANNKE2026-07-08
Hi Mr Jim Lyttle,thank you so much for your wonderful feedback! 😊 We’re delighted to hear you’re enjoying your ANNKE system and that our support team could provide outstanding assistance. Your recommendation truly means a lot to us. Have a wonderful day!
I
Ignacio R Perez美国 · 2 reviews · Experienced 2026-06-25 ·
★★★★★
was fast and professional
Reply from ANNKE2026-07-01
Hi Ignacio, thank you so much for the feedback! We are thrilled to hear that our team was fast and professional. Thank you for choosing ANNKE!
J
J M美国 · 1 review · Experienced 2026-06-29 ·
★★★★★
they helped
they helped. polite and got the job done.
Reply from ANNKE2026-07-01
Hi, thank you so much for the feedback! Providing helpful and professional support is exactly what we aim for. Thank you for choosing ANNKE!
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edward beech英国 · 2 reviews · Experienced 2026-06-25 ·
★★★★★
First class customer service
First class customer service, sorted 1st try.
Thank you.
Reply from ANNKE2026-06-30
Hi Edward, thank you so much for the wonderful feedback! Getting things right for you quickly is exactly what we aim for.
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Techman澳大利亚 · 1 review · Experienced 2026-06-23 ·
★★★★★
After sales support is next level!
I was helped by Laura in the Customer Service Team and her assistance, knowledge and support was excellent. Makes me feel great about buying an Annke product with such fantastic after sales support.
Reply from ANNKE2026-06-29
Hi, thank you so much for this amazing feedback! We are thrilled to hear that Laura provided next-level support with her excellent assistance and knowledge. We will be sure to pass your fantastic praise along to Laura and the rest of the team. Thank you for choosing ANNKE!
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Robert Jones英国 · 4 reviews · Experienced 2026-06-23 ·
★★★★★
Had a problem with internet connection…
Had a problem with internet connection (my fault) customer service very fast and very helpful especially Ava on technical
Thank you for all your help from answering phone quickly and answering E mails fast
Best regards Bob Jones
Reply from ANNKE2026-06-29
Hi Robert, thank you so much for taking the time to share your experience! We are thrilled to hear that our customer service was fast and helpful, and we will be sure to pass your special thanks along to Ava on the technical team for her quick and dedicated assistance with your connection. Knowing we could get you sorted out quickly via phone and email means a lot to us. Thank you for choosing ANNKE, and best regards to you as well!
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Linda Tristram英国 · 23 reviews · Experienced 2026-06-23 ·
★★★★★
ANNKE DELIVERED GREAT CUSTOMER SUPPORT
the help support & great patience with senior disabled people who are not that tech savvie great customer care keep it up guys
Reply from ANNKE2026-06-24
Hi Linda, thank you so much! We take great pride in being patient and supportive with senior and disabled users who may not be tech-savvy. Ensuring everyone gets the care they need is very important to us. We'll pass your kind words along to the team to keep it up. Thank you for choosing ANNKE!
Hi Edgard, thank you so much for the wonderful feedback! We are thrilled to hear that you are happy with your NVR and cameras. Keeping your property safe and secure is our top priority. Thank you for choosing ANNKE!
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RahD美国 · 1 review · Experienced 2026-06-18 ·
★★★★★
Customer Service is awesome
I needed a password reset for a business and as soon as Joy assisted, she directed what was needed and responded quickly and precisely. Professional attitude and friendly while helping. At the end of the chat, I was able to continue using my new hardware. It is unknown why my DVR wasn't able to log in from new, however Joy was ......a joy to work with.
Reply from ANNKE2026-06-22
Hi RahD,thank you so much for your kind feedback! 😊 We’re delighted to hear that Joy provided prompt, professional, and friendly assistance, and that you were able to get your new hardware up and running. We’ll be sure to pass along your kind words to her. Have a wonderful day!
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Clint美国 · 1 review · Experienced 2026-06-05 ·
★★★★★
customer service (May) took care of…nvr return
customer service (May) took care of everything for me. ordered the wrong nvr
Reply from ANNKE2026-06-22
Hi Clint,thank you for your feedback! 😊 We’re glad to hear May was able to take care of everything and help you with the NVR order. We truly appreciate your trust and wish you a wonderful day!
A great aftersales experience from customer care service.Quick response and a solution was received.
Reply from ANNKE2026-06-17
Hi, thank you so much for the great feedback! We are thrilled to hear that you had an excellent after-sales experience and that our team provided a quick response and a smooth solution. Thank you for choosing ANNKE!
D
Don英国 · 1 review · Experienced 2026-06-03 ·
★★★★★
I absolutely regret buying Annke doorbell…
I absolutely regret buying the heavy Annke doorbell M136. It is supposed to be a smart bell but it’s not.
It doesn’t even have the Basic Function of turning off the loud ringing noise outside that the actual unit makes! I just wanted the inside chime to Ring, not the whole unit waking up everybody on the street.
Please don’t make the mistake of buying a doorbell from Annkey their apps are completely backward and lacking proper function. I really, really regret buying this. Unfortunately, I have purchased a lot of of their products previously, directly and indirectly from them, and they always seem to be lacking something, like the CCTV cameras I bought - there is no cloud backup available, how ridiculous is that. The worst thing is, I can’t even get a refund on this doorbell now. I would be shocked if they actually contacting me.
Reply from ANNKE2026-06-15
Hi Don, we are truly sorry to hear about the deep frustration you are experiencing with your M136 doorbell and your past experiences with our systems. We completely understand how annoying it is to have an outside unit ring loudly and disrupt the neighborhood when you only want the inside chime to sound, and we apologize that the app settings have caused you so much stress. We want to assure you that we are here to help and make things right. Furthermore, if you purchased the doorbell directly from our official website and are within the return window, we will gladly help you arrange a return and refund. Even if it is outside the standard period, please contact us directly at [email protected] with your order details. We genuinely want to look into your case and find a solution that works for you.
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Luke Kenefick澳大利亚 · 1 review · Experienced 2026-06-01 ·
★★★★★
Wireless NVR + 6 Cameras + Dual camera Dome
Found 6 camera nvr set on sale. Thousand cheaper then most others. Figured i would give it a go. Item didn't get sent at first but after an email they promptly sent the items and kept in contact the entire time.
One of the dome cameras was a bit tricky to setup (connecting to NVR) and instructions ain't that great but for the price a bit of messing around and it is great. Quality of the item feels just as average as most you would expect. Image quality is good/great for what I was expecting. 6 remaining cameras connected up automatically and was simple to setup.
App required works fine, not great it does what its supposed to do.
Would highly recommend to try these over the far more expensive ones. Price to quality is well worth it. Make sure you can troubleshoot stuff or you could find some setup parts tricky.
Reply from ANNKE2026-06-12
Hi Luke, thank you for taking the time to share such detailed feedback! 😊 We’re glad to hear you found the system offers great value for money and that the image quality and overall performance met your expectations. We also appreciate your comments regarding shipping and setup instructions, and we’ll continue working to improve the user experience. Thank you for your recommendation, and we wish you a wonderful day!
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AK德国 · 1 review · Experienced 2026-06-09 ·
★★★★★
Fast and helpful response
My experience with ANNKE support: Fast response, exact answers on my questions, good explanations, including commented screenshots.
Reply from ANNKE2026-06-12
Hi AK,thank you for your kind feedback! 😊 We’re delighted to hear that our team could provide fast responses, clear explanations, and helpful annotated screenshots. Your satisfaction means a lot to us.Have a wonderful day!
Ava was fantastic, I had a lot of issues, because we were forced to change our NVR. She has taken 1,5hours to get everything done and now the system runs perfectly. Many thanks from Germany, Joannis
Reply from ANNKE2026-06-12
Hi Joannis,thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Ava was able to help you through the transition and get everything running perfectly again. We’ll be sure to pass along your kind words to her. Many thanks from all of us at ANNKE, and we wish you a great day in Germany!
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Tom L.美国 · 4 reviews · Experienced 2026-06-09 ·
★★★★★
What a great company
What a great company! This group is always dedicated to solving the problem!! Thank you very much again!
Reply from ANNKE2026-06-10
Hi Tom,thank you so much for your kind words! 😊 We’re delighted to hear our team could help solve the problem for you. Your support truly means a lot to us.Have a wonderful day!
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Claude Larimer美国 · 21 reviews · Experienced 2026-06-03 ·
★★★★★
Joy has always addressed the problem…
Joy has always addressed the problem with competence.
Reply from ANNKE2026-06-10
Hi Claude, thank you for your feedback! 😊 We’re glad to hear Joy has consistently assisted you with professionalism and competence. Have a nice day!
