ASAP Tickets (www.asaptickets.com) has a 4.6 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you for sharing your experience! We’re so happy that DeMarcus was able to assist with your booking. Your satisfaction is our priority, and we can’t wait to work with you again on your next adventure.
Thank you for sharing your experience with us! ASAP Tickets is here to provide an exceptional experience, and we’re thrilled we could do that for you. We’re excited for your next trip!
A
Achour Naak · 1 review · Experienced 2026-05-17 ·
★★★★★
Unacceptable Service – Cancelled My Booking & Refused to Refund My Money!
My experience with ASAP Tickets has been extremely disappointing and frustrating. The company cancelled my flight booking, and when I requested a refund, they completely refused to return my money or offer a fair resolution.
Even after I escalated the matter to state consumer protection authorities (Seller of Travel / Attorney General's Office), the company refused to cooperate or process a reasonable refund. Please be extremely cautious before booking with them—their post-purchase service, dispute handling, and ethics are deeply lacking. I strongly advise against using their services.
Reply from ASAP Tickets2026-07-29
Dear Achour Naak,
We are truly sorry to hear about your concerns and want to assure you that we take them seriously. Your feedback helps us improve, and we want to assist you in any way possible. Please reach out to us at [email protected] with your reference ID: 467221 so we can work on a resolution together. Thank you for bringing this to our attention.
Warm regards,
L
LiTu · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Spamming me through all possible means
Spamming me through all possible means. Agents call, text, and email me a ton of times every day and night. Their emails come from a slightly different email address every time which deliberately makes it impossible to block them. I have replied to them and told them to stop by phone, by email and by text and yet the flood of unwanted begging continues. I just emailed their feedback address and told them to remove me from their list, but I'm sure I'll have to research which government agency to report this to.
I see they have somehow had my previous bad review removed after responding with a canned "this is not the experience we want you to have" and that feedback email address - I'm sure they don't have the prestige level required to silence a victim so why would Trust Pilot do that? I'll have to research what to do about them too.
Reply from ASAP Tickets2026-07-29
Dear Customer,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it is to continue receiving communications after requesting that they stop. We have checked your case and confirmed that our Special Services team is already handling it. They will contact you as soon as they have any updates. We have also reviewed our sales platform and can confirm that there are currently no active leads associated with your information. If you have already requested to unsubscribe, your contact information should be removed shortly. To help ensure your request is processed correctly, please make sure your unsubscribe request was sent by replying directly to the email from [email protected], as this allows the appropriate team to process it accordingly. Thank you for your patience and for bringing this matter to our attention.
Warm regards,
C
CHRISTOPHER M · 2 reviews · Verified · Experienced 2026-07-29 ·
★★★★★
Ptolemy is very good at what she does
Ptolemy is very good at what she does. She really helped me with my trip.
Reply from ASAP Tickets2026-07-29
Thank you for the wonderful feedback! We’re thrilled to hear that Ptolemy was able to help you with your booking. ASAP Tickets is committed to providing excellent service, and we’re so happy to have earned your trust.
We are so grateful for your review! ASAP Tickets strives to offer the best travel solutions, and we're happy to hear we met your expectations. Looking forward to working with you again!
Thank you for your fantastic review! We’re so happy to hear that Enrique assisted you with finding the perfect travel deal. We’re grateful for your feedback and look forward to helping you again soon!
Dear Dalal Dadagiri,
We’re sorry to hear about your experience and apologize for any frustration caused by receiving communications you did not wish to receive. If you no longer wish to receive further communications, you can simply reply in the same email thread requesting to stop receiving messages, and the necessary actions will be taken accordingly. We appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our services and communication processes. Thank you for sharing your concerns.
We truly appreciate your review! It's great to hear that you had a positive experience with ASAP Tickets. Thanks for choosing us for your travel arrangements!
Your kind words mean the world to us! ASAP Tickets works hard to provide a seamless experience, and we're thrilled that we made your travel planning easy. We can’t wait to help again!
Dear Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our customer service team and that you found them polite, helpful, and committed to making sure everything was clear and well explained. We also appreciate your comments regarding the final price. Airfare can vary depending on factors such as travel dates, route, airline availability, and fare conditions. However, we understand your concern and value your feedback, as it helps us continue improving our service. Thank you for choosing ASAP Tickets. We hope to have the opportunity to assist you again with your future travel plans.
We’re overjoyed to hear that Shu helped make your travel plans stress-free! Thank you for trusting ASAP Tickets. We’re here to provide the best possible service, and your feedback is truly appreciated.
We truly appreciate your kind words! Mahidevran will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!
We truly appreciate your positive review! ASAP Tickets is committed to providing high-quality service, and it’s great to know we succeeded. We look forward to helping you again!
I DON’T RECOMMEND asap tickets to anyone. They convinced you to buy their insurance warranty and dreampass. It’s a waste of money, they are liar. I tried to reschedule the ticket because I paid the travel care and dreampass pass. It’s a scam, they want me to buy another ticket more than the original price I paid. I tried to get a refund they said does not come with travel care. I paid the travel care of $180 but it’s useless because I have to pay more money to reschedule the ticket. No more buying ticket from Asap ticket company.
Reply from ASAP Tickets2026-07-28
Dear Beth Bautista,
We appreciate you taking the time to share your feedback. We're sorry to hear about your experience and would like to better understand the situation so we can investigate it thoroughly. A request for more details has been sent to you through this platform, and we would be grateful if you could take a moment to provide the information. Your feedback is valuable and will help ensure the appropriate team addresses your concerns.
Best regards,
J
JENNIFER R · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
It was great and easy
Reply from ASAP Tickets2026-07-28
We are so grateful for your review! ASAP Tickets strives to offer the best travel solutions, and we're happy to hear we met your expectations. Looking forward to working with you again!
Your positive feedback makes our day! ASAP Tickets is proud to offer personalized travel services, and we’re thrilled that we could meet your needs. We look forward to your next journey!
We truly appreciate your positive review! ASAP Tickets is committed to providing high-quality service, and it’s great to know we succeeded. We look forward to helping you again!
Cabo is an excellent employee, good customer service
Reply from ASAP Tickets2026-07-28
We truly appreciate your kind words! Cabo will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!
Thank you for the great review! ASAP Tickets works hard to provide the best possible service, and we’re glad we were able to meet your expectations. Looking forward to assisting you again!