boomerang carnets (www.atacarnet.com) has a 4.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
This was my first time working on an ATA Carnet and the boomerang team was immensely helpful. From multiple calls a day to verify my use case and needs, they made what felt like an overwhelming task much easier and helped me get through the process with a lot less stress.
Boomerang Carnets not only streamlined and made easy the process of getting an ATA Carnet for a time-sensitive shipment to Spain, but they were indispensable in making the entire shipping process smooth and successful. There were several unexpected complications on the packing/shipping side of this process, and had Boomerang not stepped in to consolidate the various steps, working above and beyond what was expected, I'm sure my shipment would have been delayed and my entire overseas project canceled. Big big shout out to Curt Wilson for all his generous help and clarifying explanations! Merci, Curt!
This is how I was robbed twice—first by South Africa and Delta Airlines, then by South Africa again, along with the U.S. government and Boomerang Carnet. Consider this a warning before you get a carnet. I had a job in South Africa filming and, trying to do everything properly, I got a carnet for my camera gear. I went through the process as an independent contractor, without the backing or resources of a larger company. When I arrived in South Africa and went to baggage claim, I discovered that my gear had been stolen. Half of my equipment was missing from my cases. Somewhere along the journey—most likely in Johannesburg—my bags were broken into and the gear was taken. What followed was an exhausting process: filing a police report, reporting the incident to Delta, and working with customs officials to determine which items never made it into the country. The response from South African authorities was minimal at best—it took significant effort just to get basic acknowledgment. When I left the country a week later, I again explained the situation and received a stamp of approval on the carnet reflecting the missing items. Fast forward two years, and I receive an email from Boomerang Carnet and a U.S. government representative stating that I owed South Africa money for items that “never left the country.” I explained that these items had been stolen—and may not have even entered South Africa in the first place. In the end, I was told I had to pay or be sent to collections. I ended up paying for gear that had already been stolen from me—effectively being robbed twice. The U.S. government will not step in to protect you, Boomerang Carnet will not advocate for you, and Delta will take no responsibility—even though the bags were in their care.
Seamless from start to finish. Communication was great. Marge Walsh offered to walk us through every step. She was fantastic.
Kiel and the team pushed this through for us!
I had an excellent experience with Boomerang Carnet! Straitforward process, clear instructions how to get through each leg of customs, and excellent customer service. I highly recommend their carnet services!
Boomerang Carnet was very patient in the process, the site is well documented on how everything works and their site is full of resources. Marge was very accommodating to our questions as we navigate this for the first time. The support was very friendly and patient as well.
Boomerang Carnets were amazing. It was easy to get someone on the phone to answer my questions. They processed my order in minutes and sent my carnet via FedEx the same day.
Very Helpful! I had never needed a Carnet before and was very confused by the whole process. I jumped on a call with them and they were incredibly helpful. They made it very easy to understand, were easy to get ahold of, called me when they needed more info and were very polite. I was grateful for their help.
Can't believe how amazing this service was, from the whole team, at all hours. well worth it.
Easy Peasy This is our third one. No need to go anywhere else.
I've been working with ATA Carnet's for years from my days at CNN and beyond and they are amazing to work with. Kiel handled everything with expedience and care, can't say enough good things about them, my go to team for carnets!
Marge was helpful and attentive. Everything went smoothly.
This was my first time applying for a carnet and Marge was super knowledgeable and helpful with the process. We were able to process everything. Thank you Marge!!
Service is fantastic!! Beth and Marge were very gracious in answering all my questions about the carnet process prior to filing my application. Kiel was very reassuring, going over my carnet application, providing advice about import/export border crossing, and offering support if we have any questions along the way. Boomerang has wonderful customer service. It is very refreshing.
Really helpful personnel. Quick service. Walked us through what we needed to make this happen. Thank you!
Thank you for the 5* review, AK! boomerang carnets appreciates your business very much and we hope you'll come back again soon. Many Happy Returns, [email protected]
I had never gone through this process before so needed a bit of hand holding. Kiel and his team were exceptional at explaining everything, next steps, and why they needed the info that they did. Kiel also set up a secure link to upload sensitive docs safely. Huge thank you to this team for their support and professionalism!
Thank you very much for your 5* review, Mariah! Your business is very important to boomerang carnets and we hope you'll come back again soon. Thank you for mentioning the assistance you received from Kiel and his team. We're pleased you are satisfied with our service. Many Happy Returns, [email protected]
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