Au Pair in America (www.aupairinamerica.com) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
My experience overall has been great I am still an aupair but I have enjoyed every part of it, the staff is amazing and the job itself is amazing!!
Thank you for your review, Francesca. We are happy to hear that you had an enjoyable experience!
The program itself it great. Coming from Canada, it was extremely easy to get my visa and everyone I’ve worked with has been great! The experience has been incredible and I love my placement and I got very lucky with my host family. From my agent in Canada to my community counsellor everyone has been so helpful and resourceful. This program has been running for decades now and I think it shows through how structured the program is, however, I think there’s always room for improvement so if I could give feedback I would say that the minimum stipend should be raised, although I get paid more than the minimum I hear many other Au Pairs don’t and especially living in upper classes parts of America it can be very expensive.
Thank you for your wonderful review! We’re so happy to hear you’re having a great experience and glad that you have felt supported throughout your journey. We appreciate your feedback about the stipend. While it is set according to the Department of State guidelines, it always good to hear of ways to improve the program. Thank you for being part of our community, we wish you the best for the rest of your placement!
Being an AuPair changed my life for better and I’m so glad I did through AuPair in America! The process of finding a host family was easy and smooth! Everyone in APIA is always very helpful and it truly feels like a community that have my back!
Thank you for your review, Adela. It is very much appreciated! We are so happy that the experience has had such a positive impact on you and are delighted to have you as part of the APIA family!
I was an Au Pair in 2013/2014 and even after 11 years I‘m still in contact with my hostfamily. I recommend Au Pair in America because they are always there for you! It didn‘t matter at what point in the process I was, they helped me to find my perfect family! Even when in the U.S. I always had someone to reach out to that worked at Au Pair in America! My sister was an Au Pair 2022/2023 and she also loved it!
Thank you for your feedback, Vanessa. We love hearing about our Au Pair's experiences! We are pleased that you and your sister had an enjoyable time in the US!
We have had a profoundly disappointing experience with Au-Pair in America and cannot recommend their services. Unfortunately, we encountered numerous lies and a lack of transparency throughout the process. It seems that no thorough investigation is conducted regarding issues that arise, leaving us feeling unheard and unsupported. The staff, in our opinion, display a troubling indifference towards host families. When we raised our concerns to management, it was disheartening to see a clear lack of follow-through on their part. This experience has left us feeling frustrated and disillusioned. We encourage potential host families to carefully consider their options before engaging with this agency.
We apologise that your experience is dissatisfactory. We appreciate your feedback and would like to address your concerns. Please could you email your contact details over to [email protected] so we can look into your case with our US team.
I’ve been in the US with Aupair in America for almost two years and I’ve been loving this experience so much. I would always go to the USA with Aupair in America! Best agency
Thank you for your feedback, Jessie. We really appreciate it and so happy that you are enjoying your experience!
My year as an au pair in the United States was an extraordinary journey that profoundly changed my life, and thanks to this AGENCY, everything was more than perfect! They supported me from the moment I asked for information, through the interview, the departure, and once in the United States, my LCC Dominique in Arlington, VA, always took care of all of us. Thanks to this agency, I found my host family, the best one! They made me feel like part of the family from day one, and I am still in touch with them, knowing that I will always have a place to call home. I achieved many dreams while in America: I attended an American college, made friends from all over the world, and have even met some of them again in different parts of the globe. I visited places I had always dreamed of, traveling to 25 states out of 50, and revisiting some multiple times! At the end of my year, I spent 25 days traveling along the West Coast and Hawaii. Being an au pair wasn't always easy, but it was in those challenges that I found my strength. This year enriched my life in ways I could have never imagined and will forever stay in my heart.
Thank you for your wonderful feedback! We are so happy that your experience has had such a positive impact and that you felt supported throughout your journey with us!
Being an au pair has been an incredible experience for me. I'm happy I chose Au Pair in America, I was very well informed and guided during the process before coming here, and I had the opportunity to match with a lovely family who has been very welcoming during this year and a half that I've been with them. Being an au pair has for sure been a rollercoaster with learning and experiencing a new country but I have had a great experience.
Thank you for sharing your experience. We very much appreciate it! It's great to hear that you feel supported by Au Pair in America and you're enjoying your experience with your host family!
I regret to say that our experience with the coordinator for au pairs in our area was highly disappointing. Throughout our interactions, she demonstrated a lack of responsiveness, which was especially concerning given the nature of her role. When our au pair reached out for assistance, the coordinator not only failed to provide the necessary support but also responded with unprofessional and unpleasant emails. This behavior is unacceptable and undermines the trust and reliability we expect from a service meant to ensure the well-being and support of au pairs. Instead of feeling supported and guided, our au pair was left feeling frustrated and isolated. It's crucial for coordinators in this role to exhibit empathy, prompt communication, and a willingness to help. Unfortunately, our coordinator's actions were quite the opposite. I hope that steps will be taken to address this behavior and ensure that future au pairs and their host families receive the respectful and helpful service they deserve.
Thank you for your feedback - we have reached out to you to get more information and verify your customer ID number, so that we may address your concerns. Au Pair in America is committed to providing the best experience possible for our families and au pairs and we look forward to hearing from you.
This is my second time as an AuPair with this agency. The first time I was blessed with a WONDERFUL family and the same for the second time. I am very happy to be here and always think it was my best decision ever! Being able to see new places that we only see in movies, but also getting to know real American families, their customs and living with them! Thanks to this I met wonderful people, a second real family and friendships for years! I also fulfilled one of my biggest dreams and saw New Orleans!😍 To everyone from the bottom of my heart, if you are thinking about flying out, I recommend and encourage you to make this decision. You will not regret it!
Thank you for your feedback, we really appreciate it. We're glad to hear about your amazing au pair experience and it's wonderful to hear that you enjoyed it so much that you returned. Wishing you all the best!
This agency is one of the worst for Au pairs. They don't care about families or Au pairs, only about money and rematches. Even if the Au pair is endangering your child, you have to house them while they do nothing but stare at their phone until you find a replacement AND you have to pay them and feed them while they are doing nothing at all for you. The agency provides no support and is inept at vetting Au pairs. The Au pairs lie about driving, experience with kids and more, the agency doesn't care or support you as a host family. I do not recommend this agency. Please avoid them if you care about your sanity, home, and kids.
We're sorry to hear that your experience is dissatisfactory. We appreciate your feedback and would like to address your concerns, we are looking into your case with our US team.
I'm a first time host family. And I will never return to this program. In my experience, AIPA has clearly not fully vetted IQ, the local LCC is utterly in effective at best and completely unsupportive of Host Families. I don't doubt there I things j could have done differently from the start as I am a new HF, but I know I've poured my heart into making everything work and have experienced problem after problem. I cannot wait for this year to be over, this has been completely draining. I look forward to hiring a local Nanny. I'd never advocate this program to anyone.
We are sorry to hear you are not having a good experience with your au pair and feel the support from your LCC is lacking. Our notes show there were numerous contacts between you and your LCC to support both you and your au pair. The Regional Program Manager for your area will contact you to discuss your feedback further. We truly appreciate your feedback and would like to be able to address your concerns.
Hy my name is shittu Khadijat Oluwaseyifunmi am from Nigeria I registered with Aupair in America recently and I have meet up with there requirements!! recently I was marched with a interviewer with the name "Keagan palm" Contact number is +27 76 184 8860 who sent me breakdown of the program and every other documents that has to be provided!! but I felt suspicious after the fee breakdown section are all to be in south African rands and not UNITED states' USD please how true is this interviewer or the person in particular
Thank you for your review. In Nigeria, we work closely with our partner, African Ambassadors, who are based in South Africa. This is why the fee breakdown is in South African rands. We apologise for any confusion this may have caused. We can also confirm with you that Keagan Palm is an appointed representative of African Ambassadors. If you have any more questions, please feel free to email us on [email protected]. We're always happy to help. Thank you for your understanding!
I just come back from my Aupair year and it was a better experience than what I thought! I saw 13 states in 1 year and split my experience between New York (where I went through a friendly rematch) and Hawaii… my dreams comes true, and it end up been even better than my imagination. I just want to say a huge thank you to this program, that gave me the opportunity to live all of this.
Thanks for the great feedback. We're glad to hear that the program exceeded your expectations, and that you were able to travel the States!
Au pair in America gave me support doing my rematch. My LCC talked to me for hours until I was feeling better. It makes my experience as an Aupair much better
Thanks for sharing such positive feedback about one of our Community Counselors. We're glad that our staff could give you such valuable support!
APIA is the best agency!! I definitely recommend it. The prices are way cheaper and affordable compared to other agencies. I've been an Aupair for almost 2 years in the US and whenever I needed help they were there to help me.
We're happy that we provided you with the help you needed, whilst our program was also affordable for you. Thanks for sharing!
Just returned from my experience and I would recommend it to everyone for personal growth. I was looking for a cultural program, that would give me the opportunity to travel, learn about new ways of thinking and improve my level of English. I came across several agencies, but what made the difference was certainly the service and how we were followed during the entire experience. Thanks to Silvia for her professionalism and sweetness. If you choose a good agency and a good family with the same values, you could have an amazing experience that won’t forget.
Thank you for selecting Au Pair in America as your agency. We're glad that we could provide you with professional customer service, and a wonderful experience too! We will pass on your kind comments to Silvia.
I'm just here to say thanks for Stephanie Peacey and Patrycja Kolsut from the APIA office. They have helped me a lot in the process of meeting families. I am grateful for your help :)
We're so glad that we could provide a helpful service to you during the matching process! Thank you for sharing.
I had the best experience , shall be going again!
Great to hear that you would choose to travel with us again. Thanks for sharing!
Hello everyone. I am currently being an au pair. I would like to share my experience so that I can also help other girls who may find themselves in the same situation. I experienced the rematch. It was a friendly rematch thankfully. I don't hide that the emotions I experienced were harder than I imagined. But it's up to you how much you want to commit to finding a solution. If you care, you can find it. And I had the support of the staff in Italy especially Silvia, she was phenomenal. She didn't make me feel alone, but supported. In the end I found the light at the end of the tunnel and soon I will leave for my new adventure in the direction of the new host family! Good luck to all of you!
We're so glad to hear that our team could support you through your experience on the program. We will pass on your kind comments to Silvia. Best of luck with the next part of your adventure!
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