Swift software license renewal
Have used this store for a couple of years now for software licenses on an older MX808BT, Quick simple software renew within a few hours
About AutelStore.co.uk
Data updated- Website
- www.autelstore.co.uk
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 23% (7/31)
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About this business
AutelStore.co.uk provides you original Autel Tools with online update including comprehensive diagnostic systems MaxiSys series (such as Autel Ultra, Maxisys Elite II PRO, MS906 PRO, MS908S PRO II, Ultra EV) and MaxiCom series (Such as Autel Ultra Lite, Autel MK908 PRO II, MK908 II, MK808s/ MK808Z, MK808Z-BT/ MK808BT PRO, MK808Z-TS/MK808S-TS, etc), as well as Autel IMMO Tools (Such as Autel IM508S, IM608 II, IM608 Pro II, XP400 Pro, etc). Also the new Autel 900 Series tablet (Such as Autel MK900, Autel MK900-BT/MK900BT, Autel MK900TS,Autel MP900/ MP900E, Autel MP900BT/ MP900-BT, Autel MP900TS,etc). AutelStore also provides innovative solutions for other specialized vehicle diagnosis, such as the TPMS Tools
Written by the business, not verified by us.Is AutelStore.co.uk legit?
AutelStore.co.uk (www.autelstore.co.uk) has a 4.5 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient service, noting that software renewals, subscriptions, and purchases are completed smoothly within short timeframes with zero hassle. Consumers also deeply appreciate the friendly staff members and direct communication channels like WhatsApp that provide continuous guidance throughout the entire activation process. Some reviewers were not happy with product specifications, reporting frustrating situations where expensive diagnostic devices unexpectedly became completely unusable after standard updates. A few customers additionally mentioned experiencing poor customer support interactions, receiving unhelpful responses and rude communication when trying to resolve technical problems.
Auto-generated from all reviews of this business. For reference only.What people say
Very good service it took 4 days to…
Very good service it took 4 days to complete updates but it worked so I’m happy
Amazing product and amazing help…
Amazing product and amazing help centre, every year I renew my subscription and everything goes easy with the support that I get from them
Excellent service.
Purchased 1 year subscription
Purchased 1 year subscription. Quick replies. And very quick activation. No problems.
Warranty Repair Requires Risky Overseas Shipping
The company has inventory in the UK, but when my scanner (under warranty) developed a hardware fault causing green lines on the screen, I was told it must be sent to Shenzhen for repair. I have to pay both outbound and return shipping. They also instructed me to declare the parcel value as USD 79 and send it untracked to avoid import tax. If the parcel is lost, I would lose most of the £300 I paid for the scanner. This feels unfair and misleading, and I hope others see this to avoid ending up in the same situation. UPDATE - To clarify for other buyers: my issue is not about delivery speed or warranty length. It is about how a warranty repair is handled once a fault occurs. I purchased from a seller trading as AutelStore UK. When a hardware fault developed under warranty, I was told I must: • Pay to ship the device internationally to China • Accept the risks and delays of overseas shipping • Follow customs instructions that included undervaluing the item Under UK consumer law, warranty repairs must be provided at no cost to the consumer and without significant inconvenience. Requiring a customer to pay international return shipping and send a faulty product overseas does not meet that standard. Whether this process is described as “standard procedure” by the manufacturer does not change the seller’s legal responsibility to UK consumers. I am sharing my experience so other buyers can make an informed decision about after-sales support, not to keep anything private. I stand by my review.
Reply from AutelStore.co.uk2026-01-08
Hello Sir, There is no need to keep this private from other buyers, and I am happy to address your concerns openly here. We have been supplying Autel tools for many years and maintain a UK warehouse to ensure fast, secure delivery without tax issues for our customers. All our Autel products come with a standard one-year warranty, which is consistent with what other authorized sellers offer. During the warranty period, if any hardware issue is confirmed by Autel engineers as requiring repair, the device must be sent to the official Autel factory in China. This is standard procedure, as Autel’s manufacturing and repair center is located there, and only the manufacturer can perform official repairs. Regarding the return, I suggested using registered airmail—not an untracked service—for two main reasons: first, to help you avoid high shipping costs, and second, to prevent potential customs tax complications when the package arrives in China. I never asked you to send it untracked, and I’m unsure how my message was interpreted otherwise. If you prefer to use a different carrier and are comfortable with the associated costs, you are welcome to do so. My suggestion was intended to simplify the process and avoid unnecessary delays or expenses, which ultimately saves your time. The choice is entirely yours. If any other buyer would like further clarification on this matter, I am happy to share our email correspondence. Feel free to contact me directly, and I can provide evidence that I did not request him an untracked return. Thank you for your understanding
Quick response
Quick response and very affordable prices especially during festive periods. Great discounts for the updates
Great service and hassle free.
Great service and hassle free. Mk908 11 pro. Does everything that I need. Updated twice and no problem. Thanks
Best service
Direct communication lines, very quick responses, and friendly interaction make this company stand out far above similar ones. In my case, their solution-oriented approach was truly excellent. I definitely recommend this company.
Excellent service have used for a…
Excellent service have used for a couple of years and always fast response with hassle free transaction. Can trust this seller. 5 star
I will never deal with autel again
I will never deal with autel again. Had a scanner, paid for updates, scanner would not connect or download the updates. Tried speaking to autel UK who refused help because it has a DK serial number. I bought it from aurel UK seems they are in China and the aggression is common if you have a complaint according to Trust Piolet Their reply is absolutey false Spoke to some really nasty prices of work, one said she'll send a refund since I need the money so badly, one said I was accusing her of breaking it, I just wanted help to sort the problem out but they were only interested in finding ways to get out of support. I'm sure it's a simple issue but I'm going to buy a think car instead because of the way I was spoken to. Vile company
Reply from AutelStore.co.uk2025-12-18
Hello Sir Thank you for your feedback. We would like to take this opportunity to clarify the situation for the benefit of other customers. When you contacted us, we requested your order details three times in order to assist you properly. Unfortunately, we did not receive this information, and you continued to ask questions without providing the necessary details. Our records show that you have not made any purchase through our official website. As a result, we are not in a position to offer technical support for products not bought directly from us. Please note that we are not the manufacturer’s global headquarters. After-sales service should be provided by the seller from whom you purchased the device. We encourage you to reach out to them directly for support. If you have indeed purchased an item from our store, please share your order details and we will be glad to assist you further. Thank you for your understanding.
great service despite being remote
I needed to renew my update subscription for my maxi diagnostic, hadn't realised I purchased two lots for the same tablet accidentally. Stacy informed me regarding the situation and corrected it immediately. In fact I used it to purchase another add on service. I had a prompt activation within 24 hours. Thank you to the Autel team for a great job!
Good communication..
Thanks Stacy, good and fast communication..mmd
Simple transaction
Paid for an update subscription for my Autel MX808Z. All sorted with zero hassle. Works a treat. Would definitely use again
Purchased a software update
Purchased a software update. Order was actioned immediately and the communication regarding the order was excellent.
Great communication and great service
Great communication and great service Will definitely use again
Professional equipment with excellent support
As a professional automotive diagnostic centre the equipment we use and the service and commitment the manufacturers provide are vital. Autel are right at the top in all aspects. Extremely quick processing of orders and there equipment really is top draw. Can't recommend the products or support enough.
great comms and easy to update
Excellent service and price and rapid…
Excellent service and price and rapid delivery.
12 months prescription
Hassle free, done in 2 days
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