Autrella (www.autrella.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-11.
On 2022 Harley Roadglide I started having issues with the charging system.
As I was riding I noticed smoke rolling out of the Voltage regulator and pulled over and had to quickly pull the main fuse to get it to stop before my bike burst into flames. I had it towed to the dealer where they diagnosed the issue being the stator over charging causing the voltage regulator to go out. They put an estimate together and sent it into DESP. Almost 2 thousand dollars parts and labor. DESP authorized the work to be done and paid all but the deductable 100.00 Thanks to DESP I was able to get my bike properly diagnosed and repaired and back to having my knees in the breeze. Ive had them for a while now and wont have a bike without them. Theyre exactly like having a Harley extended warranty without all the hassle and for less than a third of the cost and to make things even better you dont have to have all of the money for the warranty up front. You put 10 percent down then make a small payment depending on the coverage you get and to even make things better...they toss in the tire and wheel coverage FREE where with Harley you pay an additional charge. Ok...so now after reading this youre thinking DESP isnt good at the dealer. YES IT IS..and its also good at your favorite cycle shop as well. Go back and read...I had my bike repaired at the dealer where I bought my bike. So go ahead and pay thousands for an extended warranty.
But you have to ask yourself...do I really want to be a Stunaats and pay all of that when I can get the exact same coverage for a fraction of the cost?? Yeah...thats what I thought...Lifes short...save some money ...make momma happy!!!!
J
Jeff Rydza · 1 review · Experienced 2025-09-12 ·
★★★★★
No pressure
I worked with Franko Cardozo, very professional, with no pressure.
R
Rick · 2 reviews · Verified · Experienced 2025-09-02 ·
★★★★★
Covered a breakdown on our Tri Glide
Covered a breakdown on our Tri Glide. Repaired at HD dealer. All good!
I had a flat. went to dealer and they tried to contact ESP. Can only contact by email?
I had to pay for the service and wait to see if my claim was allowed? waited a week+ to have the dealer call and say they (the dealer) was paid. then waited for the dealer to credit my account. i was under the understanding ESP would approve and pay the dealer, not me.
Reply from Autrella2025-09-08
Thank you for your feedback. We are sorry for any confusion. but you can reach us via telephone. We do provide instructions to the shop to email us the claim info, but you can request to speak to a representative as well. I do see we received your claim request at 9:41am on 8/18 and provided an authorization to the shop at 9:49am, 8 minutes later. The shop did reach out 10 days later as it appears they missed the initial authorization sent on 8/18.
M
Matt · 1 review · Verified · Experienced 2025-09-02 ·
★★★★★
Fast review and approval of work order…
Fast review and approval of work order for damaged tire. Hassle free
Went to my Dealership for 65K service and the tech noticed that my rear tire was low on air
This tire was only 3months old. They told me that they found something in the tire on DSP approved the claim to replace the tire. I really enjoy the peace of mind that having my DSP Policy .
D
Dennis Rockefeller · 2 reviews · Experienced 2025-09-04 ·
★★★★★
Making the complex quite simple!
I traded motorcycles and wanted to transfer my current coverage to the new bike. The Discount ESP process for that was made very easy by the representative I dealt with, Franko Cardozo. Franko was super helpful and friendly. The entirety of our interactions were prompt and informative. I had envisioned a much more laborious process but Franko made quick work of everything. Thank you very much!
Recently had my first claim with Discount ESP. The claim process was simple and Discount ESP worked directly with my repair facility to approve the required work and make the payment for it. Very happy with Discount ESP.
I had a thoroughly disappointing experience with this warranty company. When my motorcycle’s master cylinder failed while I was in Brooklyn, I had no choice but to travel to Long Beach, NY in first gear. During that stressful journey, my clutch also burned out because the only way to manage was to rely on it.
What’s worse is the lack of communication from the warranty company. Not a single representative reached out to me, and it took nearly a month for them to address the issue with the dealer. Even then, they are only covering a small percentage of the repair costs. In hindsight, I should have opted for the Harley Davidson warranty to avoid all this hassle.
The customer service has been incredibly frustrating as well. It’s nearly impossible to reach anyone by phone; all communication must be conducted via email, and here I am still waiting for a response. This has been a truly disappointing experience, and I strongly advise others to think twice before choosing this warranty service.
Reply from Autrella2025-08-26
Thank you for your feedback. We are sorry to hear that you were disappointed with your service. I see your claim was submitted July 29th and our claims team replied back 16 minutes later requesting a digital inspection from the shop to verify the multiple failures. Upon the shop's completion of the inspection on August 8th, we were able to determine that you had a coverable failure of the clutch master cylinder along with worn clutch discs. We are happy we could do our part in covering your failed master cylinder, but unfortunately, clutch discs are considered a wear item. It is worth noting, our coverage reflects the factory warranty regarding clutch discs in that they do not cover them either. By your own admission, that the clutch discs burnt up due to your failure to take necessary precautions when an apparent problem existed. If you had ceased operation of your vehicle once it was unable to shift, you would not have burnt up your clutch plates.
What made this last experience great was the ease and quickness that the dealership was able to contact DESP and get the approval,followed up by all the business being taken care of. I paid my deductible and was out of there in a Flash.
I had two issues an both issues were taken care of I just who’s you could call to get approval instead of emails sometimes it takes a couple days to get a response otherwise it’s great
Everything about getting my Harley’s coolant pump replaced was fantastic!! I contacted DESP’s customer service to verify the steps needed, and they gave me the simple steps required for the claim. My dealership provided the needed documentation after the assessment and estimation were generated, and in a couple days they called to tell me the repairs were done and I could pick up my bike. I couldn’t have asked for an easier process and I’m totally and completely happy with how DESP provided excellent customer service to get my repair completed.
R
Ronald Heaver · 1 review · Experienced 2025-07-25 ·
★★★★★
It was great service I been with them for 6 year
It was great service I been with them for 6 years great service.
