Autrella (www.autrella.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-11.
I am leaving a review on the warranty purchase process. I heard about discount Esp on a popular motorcycle you tube channel. The process was seamless and easy and I felt the price is reasonable. Franco was very professional and worked to get my policy processed very fast.
I’ve had a policy for more than 10 years covering 3 different Harleys when ever I had an issue it was taking care of without a problems I highly recommend them ask for Franko Cardozo and tell them Nick G recommend him
Before writing this review, I consultated with my motorcycle shop to see how smoothly the process went. The owner told me it went silky smooth. I paid good money for my Extended Service Plan for my motorcycle and my expectations for that investment seem to be paying off. Overall, I am very pleased.
Discount ESP is horrible. I done all of my services on my bike from the dealership and taking great care. Almost every claim they have denied. I had friends that report the same story whether it’s an engine, or anything else on the motorcycle, it is impossible to get a hold of them. For simple things, it takes them a couple weeks to get an answer back and most of the time they deny the claim.
Hello Tom, thank you for your feedback. I am sorry that you feel we are horrible. I do see we had to deny a claim on your motorcycle last fall, but that was due to the shop performing the work before the we had the ability to review the failures and issue an authorization. Our company is not unique in requiring prior authorization for repairs to be approved. Other than that, I do not see any other denials of claims, only four instances of covered claims. I am truly sorry your perception of us is this poor as the majority of our clients have an excellent experience when the time comes to file a claim. We are here in the future if we can assist in anyway and hopefully, we can change your perception of our company.
I have a 2022 Harley Davidson Road Glide CVO, and recently experienced low tire pressure on my rear wheel. So I took it to the dealer, and they determined my rear wheel was defective and needed replacing. I assumed my Wheel and Tire coverage with Discount ESP would cover repair, but to my dismay Discount ESP denied the claim. I paid $2,100 for their Entended Warranty coverage, and now had to pay $1,800 to get my bike back on the road again. I feel I’ve been totally ripped off and highly recommend anyone considering buying Discount ESP’s Extended Warranties not to do so!!!
Hello Kenneth, we appreciate your feedback. We too were disappointed we could not assist you with your defective wheel. Your wheel issue was the result of peeling chrome. Our tire and wheel policy is a road hazard protection. We cover wheels and tires if you run over a nail, or say, hit a pothole and the tire or wheel is rendered unsafe from the road hazard damage. We are just like the factory endorsed tire and wheel plan and our cover does not extend to defects in plating. Again, we are sorry we could not step up in this instance, but I am happy we were able to help with your two previous claims in the last year.
This is my 2nd warranty with these folks. Easy process and good pricing.
Had Discount ESP for a few years now, and any problem that was under warranty they covered, no hassle, from the phone call to email. I highly recommend them, and I definitely will be renewing again.
Henderson Harley was able to work directly with Discount ESP to get some minor issues resolved on our 2017 Street Glide Special!
Devin Cardozo was great! Professional, very communicative, and easy to work with! Process was fairly simple!
Having the extended warranty from ESP is easy and so far it has been a great benefit the few times I have had to use it. Basically pays for itself when taking care of the bike you love. The best part is my dealership is well aware of Discount ESP and has them on speed dial. So as long as you have coverage they know it's hassle free and the approval and funds are quick and simple. Kudos.
DiscountESP has truly had my back during some challenging moments. As someone who’s constantly on the road, I do everything I can to keep my motorcycle in peak condition. But when the unexpected happens, breakdowns, mechanical failures, Discount ESP is always there to get me back on the road quickly and hassle-free. I’m genuinely grateful for their reliable service and support.
I sent an email to notify that I’m requesting an cancellation on this service contract due no longer has ownership of this vehicle anymore
Thank you for your feedback. We appreciate your business and we are happy we were able to cover a claim for you in the few months that you were a client. Our cancellation team has not received an email from you. Just to confirm, did you send to: [email protected]?
The turnaround time for ESP to get the payment to the dealership needs to be faster. Twice I've had to pay the repair bill and get the money credited back to me.
Fast EASY process overall. I have had Discount ESP for a couple of years and just renewed on today! Compared to the warrantee Harley sells for over 3K, Discount ESP is a no Brainer!! Call and Ask For Frank, he is GREAT and a true Pleasure to work with (no pressure as all, which is a welcome thing these days.)
Franko was very nice. Haven’t had to use it and hopefully won’t which is only reason it’s a 4 not a 5 but as far as customer service he was very easy to work with.
I have used DISCOUNT ESP for the last 4 years and have been very happy with all my experiences. Awesome company i never had a claim denied. Thanks DISCOUNT ESP
Easy fast process , great price . This is the 2nd policy I’m getting for my motorcycle, actually im renewing my first policy . So im going on 4 years now esp .
Alex made the purchase of the warranty easy. This is the second time I’ve had ESP. The first time I had filed several claims without any issues, that’s why I didn’t hesitate to purchase the warranty again.
Frank was great to work with. I appreciate all the help. He helped me make the process simple easy picked up the right plan answered all my questions. I would recommend him and your program to others I meet. Thank you much Frank.
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