Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
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Is banggood legit?
banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.
Banggood is cheap. That's for positives. Everybody is satisfied until you have a problem with the product. Absolute joke of customer service. Ticket closed after getting message that the video was sent to technician. Money goes into the bin. I do not recommend. If you'd pay 30GBP for something that you can get for 20GBP on Banggood it looks superb. Until you throw that 20GBP into the bin and think that you'd be better off buying on amazon. For me - never again.
I ordered a table which arrived as defected. I needed send several proof and I asked refund. Banggood service refused. They asked me to send back the product. I did. Than I waited and waited for 2 month.
I opened another ticket. They supposedly "asked" the supplier about the new package, than without any response closed the ticket.
Now after 3 month I dont have my money neither the product.
Your product is great but you need to change your delivery service - they did not leave my package at my front door but instead left it on top of my mailbox, which is on a busy street. This is not safe and future packages are likely to be stolen
I am satisfied with price, delivery and communication with banggood. The purcased goods were as described, without any unpleasant surprises. A positive overall experience with this platform.
Reply from banggood2026-10-15
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Apparently Banggood hides the reviews on their website that are not 5 or 4 stars.
Returning the item is more expensive than the item itself.
Giving 2/5 because you can sometimes find something valuable, but order only if you already know the item
Reply from banggood2026-10-21
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
The product arrived but unusable . O tried to find a solution with customer service. But there is no professional solution. They do not answer and find a solution . Never again with banggood
