Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
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Is banggood legit?
banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.
I don't know why, but a lot of my deliveries from Banggood arrive banged up, crushed, box damaged etc. Sometimes I wonder if they are seconds.
Reply from banggood2025-09-25
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
Packing was lacking. Just wrapping packing tape around the product's box to secure two RC planes together to travel from China to New York with no other protective package shows little care regarding shipping an order to protect the contents. Fortunately, the two planes taped together somehow arrived unscathed and in good condition. Packing that way should be reconsidered in order to give goods a better chance to avoid damages regarding the products the company is shipping!!
Reply from banggood2025-09-25
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
well, I bought an RC car, it was missing crucial part in drivetrain. I wanted to make a customer support case to resolve it, but attaching images is broken and I can’t create a ticket… so that’s that.
Reply from banggood2025-09-25
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Not a very good feeling buying here, kind of frustrating with the bad quality product, not a good packaging. I bought a rc airplane and comes with the ESC defective, and motor broken so I don’t think I am going to purchase something again, anymore
Reply from banggood2025-09-25
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
I have not received all the products I ordered and in addition one missing part that was supposedly sent but not received is still waiting for resolution from your Customer Service and this has been over a month in waiting.
Reply from banggood2025-09-25
Dear customer,
Thank you for taking the time to leave your comment.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
In order to solve your problem, you can contact us at [email protected]
Best regards,
Banggood Team
Price manipulation by coupons. Vouchers and allowances redeemed for points can never be used. Warranty conditions are never honored, causing significant damage.
Reply from banggood2025-09-25
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Despite EU guidelines, I was unable to return the product I ordered, which turned out to be substandard.
Reply from banggood2025-09-25
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Had some problems with paying for the items I wanted and the specials confusing 1 of the items was on special but that disappeared when I continued shopping
Reply from banggood2025-09-25
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Falsche Artikel bei dem 5er Set Diamond Knife Sharpener Kit Sharpening
Leider ist vom Artikel (200 400 600 1000 2000grit Diamond Knife Sharpener Kit Sharpening...) nicht die angegebenen geliefert worden, sondern 4x400er und 1x 2000 anstatt (200-400-600-1000-2000) Alle anderen meiner bestellten Artikel (von anderen Lieferanten) waren einwandfrei. Das läßt vermuten, dass alles nur „Lieblos“ versendet wurde bei diesem Artikel - Dieser Lieferant sollte eine Endkontrolle machen. Ich werde dort nichts mehr bestellen! - Alle anderen bestellten Artikel waren einwandfrei geliefert worden - Ich verzichte bei diesen „leichten“ Artikeln auf Rückgabe und werde dort nichts mehr bestellen!
Beweis Fotos gemacht für Rückfragen
Reply from banggood2025-09-25
Sehr geehrte Kundin, sehr geehrter Kunde,
Ihr positives Feedback zeigt uns, dass wir unsere Bemühungen wertschätzen und Sie mit unseren Leistungen zufrieden sind.
Wir wünschen Ihnen einen schönen Tag!
Well, If you have more items available from EU warehouse, I would buy more at your shop.
Or if you shipped through Hungary or Netherlands, like Aliexpress.
Shipments from China we have to pay additional duties and taxes.
Reply from banggood2025-09-19
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Overall solid e-commerce experience. I've ordered from them several times and I have always received the products ordered and most are good quality and match the description. There a few minor negatives. Sometimes the descriptions are a bit misleading or the sale price shown is for one of the secondary items in the list instead of the main item. Also, packaging could be improved. If you order multiple items they often arrived in multiple boxes taped together and by the time they get to the USA they get beat up pretty good. I have had boxes arrive torn open, but luckily nothing has been damaged or missing. The last minor thing is that the product review process is not great. If an order ships with multiple items, you can't write a review for just one item in that shipment. You have to submit reviews for all of the items at the same time (at least I haven't figured out how to submit for one product).
Reply from banggood2025-09-19
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
The mini PC is neat and was easy to setup, but it is very noise. Beinf noiseless is marketing material.
After looking various forums. Later versions of Soyo M4 Pro become very noise. Avoid that series.
Reply from banggood2025-09-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
banggood does not stop asking for reviews. it does it's job though.
the iOS application always resets to my local language. And the translation is really a misery. Putting 3 stars only because of this.
Reply from banggood2025-09-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I have been purchasing from them since a long time, probably 10 years. They have always come through. Nice thing with the pricing displayed is it already includes duties. Shipping cost also is very reasonable. Although products variation is not huge but there are a mix of good and OK products as in all marketplaces. The only reason for 4 stars is although customer service is present and refunds do get processed, they have a convoluted process and can be a little frustrating. Just a little.
Reply from banggood2025-09-17
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
This is a 4 stair site, because everything is secure but you can unsubscribe from the news email. and you can't order it to an easybox for the 5th star.
Reply from banggood2025-09-17
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I did like how little time it took to get my Fimi drone but I didn't like how difficult it was to try and get it fixed due to a motor failure a couple weeks after buying it
Reply from banggood2025-09-14
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Correct, but asking silly questions about things that didn't were problems in the past...
Trying to get more profile? Idiots, that's not causing more trustworthy.
Reply from banggood2025-09-10
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
While I am very happy with most of my purchases from your website. I cannot believe how poorly some of the items are packaged, it is a miracle they ever arrive in one piece. Notably I recently received a package where 5 items were bundled together in a outer casing of flimsy plastic. Now come on please put bundled items in some sort cardboard box, prior to final plastic.
Reply from banggood2025-09-10
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
