About Beliani.ch
Data updated- Website
- www.beliani.ch
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 20% (7/35)
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About this business
Beliani steht für einzigartiges Design und hochwertige Qualität. Über 100'000 Möbel und Accessoires bis zu 70% günstiger, Gratis Versand und Rückversand, 365 Tage Rückgaberecht, bis zu 5 Jahren Garantie und schon über 1 Mio. begeisterte Kunden. Jetzt bestellen auf www.beliani.ch
Written by the business, not verified by us.Is Beliani.ch legit?
Beliani.ch (www.beliani.ch) has a 4.1 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 20% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
The replacement was supposed to be…
The replacement was supposed to be included, but extra price was charged and there was no option to not include it.
Reply from Beliani.ch2023-11-16
Dear Customer, I apologize for any confusion. Upon reviewing your order, I couldn't find any request for replacements. It seems there might be a misunderstanding. If you intended to include replacements but were charged extra, could you please provide more details or check your order confirmation to see if there was any specific mention of replacements? Your satisfaction is important to us, and we want to ensure we address any concerns or discrepancies in your order. Thank you for your understanding, and I look forward to resolving this matter for you. Best regards,
Relativement facile
Website issue
Credit card payment failed multiple times. The online chat did not respond. Finally worked out with paypal payment.
Appalling customer service
Appalling customer service. The promised "365 days of right of return" is nothing but a scam; first of all, it's a voucher (not cash refund), and second - you can only return the item in the original cardboard box it shipped in. I tried returning an unopened item in its original product packaging, but was told that it must be in the original unopened cardboard box that it was shipped in (along with other items), so the return was rejected. It's also marketed as "free shipping and returns", but the return actually involves a shipping fee of CHF 12,96. Ridiculous policy, will not be buying from Beliani again.
Reply from Beliani.ch2023-10-16
We appreciate your feedback and apologize for any inconvenience you've experienced with our return policy. We understand your frustration and would like to provide some clarification. Our return policy specifies that returns should be made in the original cardboard box because it helps protect the item during transit and ensures it arrives back to us in the best condition. While we understand that this may be an inconvenience in some cases, it's an important part of our process to maintain the quality of our products. Regarding the refund, it is our policy to provide a cash refund within 14 days once the returned item is received and inspected. We apologize for any misunderstanding in this regard. As for the return shipping fee, we appreciate your feedback, and we will review our policy to make it more transparent and customer-friendly. We regret that you have had a negative experience, and we value your input as it helps us improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding, and we wish you the best in your future shopping endeavors.
Nice furniture pieces at fair prices.
would prefer in french or english
would prefer in french or english - german in not my language
Reply from Beliani.ch2023-09-01
It is possible to change a language in our website
nice nice nice
Slowest delivery ever (still waiting)
I’ve purchased some fornitura on April 2023 and it could only be delivered in August 2023 (4 months later!!!). I was told that I will receive it on the 6th of August. It is 16th and still waiting…horror!
Reply from Beliani.ch2023-08-18
Thank you for reaching out to us. We apologize for the inconvenience you have experienced with the delayed delivery of your order. We understand your frustration and we sincerely apologize for the delay. In order to assist you further, could you please provide us with your order number or the email address associated with your order? This will help us locate your order in our system and provide you with accurate information about the status of your delivery. Once we have the necessary information, we will investigate the situation and provide you with an update on the expected delivery date. We appreciate your patience and understanding as we work to resolve this matter. If you have any other questions or concerns, please feel free to let us know. We are here to help. Thank you for your understanding.
DO NOT BUY ANYTHING FROM THIS COMPANY
After saving up for many months, we recently purchased a rattan sofa from Beliani. They were delivered to our new house (in a different town), and so we didnt see them for a few weeks. We could immediately see that the sofa was damaged and the packaging was completely insufficient for such an item. They were wrapped only in a thin cardboard cover cellotaped together which was covered in holes and gaps (see attached pictures) and there were multiple scuffs and scrapes to the sofa through the holes in the 'packaging', including a huge dent to the corner of one of the arms. We immediately reported the damage to Beliani and requesting a refund or replacement, as the 'new' sofas we had purchased were badly damaged, we were told we needed to report the fault in 24hrs and they instead offered us €150 as a 'good will gesture' The sofa cost €1000 and are completely unusable. We were told that we could have purchased extra insurance for the items and tracked them online to ensure we were available at the time of delivery. It is the responsibility of the company to ensure that the goods are protected in transportation and arrive as new. Beliani completely failed in this responsibility and we are heart broken that after many months of saving for new sofas they arrived completely broken. I urge you not to buy anything from Beliani if you wish to avoid a similar situation.
Reply from Beliani.ch2023-08-16
Es tut uns wirklich leid für die Unannehmlichkeiten, die durch den Zustand des gelieferten Rattansofas verursacht wurden. Ihr Feedback ist uns wichtig, und wir entschuldigen uns für die unzureichende Verpackung und die Schäden. Damit wir Ihnen besser helfen können, geben Sie bitte Ihre Bestellnummer oder Ihre E-Mail-Adresse an. So können wir die Angelegenheit schnellstmöglich klären.
Nice products
Nice products, slow website
Gut der Service
Top Service
Top Service! Merci..
Top..numero 1 4 you...and me
Too slow and old web page
Too slow and old web page, it takes too long for some interaction between the see and the buying
All good by shopping
All good by shopping. Now lets get the product!
First time and it will be last time
It was the first time and it will be the last time I order from this shop. I ordered a boxspring that I never received because DHL was so incompetent. Instead of receiving it they send it back to Beliani. And now I have to wait probably 2 weeks again to receive it because Beliani is absolutely not reactive at all. It is already in package, the only thing thew have to do is to send it back. There is nothing to prepare. And the minimum would be to send it back via express. I did not have any excuses or compensation. Worst company.
scam, mislead, distortive
scam, mislead, false information, distortive - stay away from this company! Terrible service from A-Z
Really disappointing service level and quality
Really disappointing service level and quality. I ordered a chest of drawers which came with a faulty leg as it did not have the screw to attach it to the rest of the parts.
Keeps switching from French to German...
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