Ben's Cycle (www.benscycle.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
Their online store and service is exemplary! I purchased an expensive frame from them and had some difficulty installing some new parts. Drew not only provided me excellent service in helping me remedy my issue, he also provided me a free label to return a part and take on a challenge that my bike store couldn’t remedy.
This doesn’t happen with most businesses. Drew solved the issue immediately and sent the part back.
Ben’s Cycle has a new forever customer. Their service, prices, and inventory is like nothing I’ve seen.
Highly recommended!
As seniors venturing into the world of Milwaukee bike paths, we found an outstanding resource in Ben’s Cycles. Our salesman, Alex, was incredibly knowledgeable…in addition to being friendly, honest, and tuned into what was best for us. Not only did he deliver our bikes, the shop owner, Vincent, made a curbside service call for a few adjustments and additions. Amazing. The combination of knowledge, customer service, and friendliness is practically nonexistent in today’s marketplace. Bravo to everyone at Ben’s!!
Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any money (which, as a former car salesperson, felt amazing). My sister will now use Ben's to have her bike repaired and I'd send anyone there without hesitation.
Oh, they have a shop dog too, which is amazing
Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.
Reply from Ben's Cycle2020-11-27
Dear DH,
We apologize for the Inconvenience. In times like these we have to take cues from past shipments and make decisions for both our customer's and our benefit. We have had rejected packages to your country in the last couple of months that we can't take the chance once again. It is possible that next year things will settle down and become stable enough to ship internationally and we would be happy to honor this sale for you when that happens.
Best regards,
Ben's Cycle
Best shop in Milwaukee. I've taken everything from my Dad's Moots to finish off to a sized bolt in a cross frame that they removed perfectly. Everyone knows their stuff and the communication is second to none.
The bars I ordered were going to arrive late, but I called and your guy was able to have another set sent so I could make my trip to Portugal! Thanks, made a huge difference.
Thanks
Excellent Service, though I had to pay customs for international shipping.
Reply from Ben's Cycle2017-06-19
Hello,
We appreciate your order. we recommend familiarizing yourself with our shipping policy that is linked at the bottom of each page and during the checkout; the customer is responsible/required to pay and duty or customs fees that may be associated with the order coming into his/her country. We can't track and charge for these since every country is different. Thanks for your understanding!
You had the parts I wanted at a good price, but it took 6 days for you to ship them. Apparently one of the items was out of stock. That was not indicated on your web site, and no one took the time to notify me.
Reply from Ben's Cycle2017-06-19
Hi Ed,
We sincerely apologize for the delay. This is not how we like to treat our customers as without you we would not exist. We has instituted a process so this would not happen again. Sorry again for the inconvenience.
Nitto Albatross bars are hard to find right now, but Ben's had them, and at a lower price than competitors.
They arrived on time and in perfect condition.
Thanks.
Ben's Cycle provides competitive pricing and good customer service. I like the ability to "save projects" on their site so when I am done selecting the parts I want, I can save that and go back later at any time to make a purchase.
