Ben's Cycle (www.benscycle.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
I still haven't recieved my item but am being asked for a review. Here it is.
Hi, Thanks for the feedback. Sorry for the delay in delivery. It looks like there was some severe weather that delayed your delivery. Tracking says it is due to be delivered today.
Quality service as ever, I always use them for my cycling equipment and I've never had a problem, a faulty product or a late delivery.
Prices are not expensive.Great experience.
Orderd on Thursday received it on Saturday. Plus shipping was free. Great to deal with.
Received the tires correctly and in a well packed package.
Great communication and service. Made exactly the wheel I was looking for and price was very fair.
Price-match was fast and easy to use, but I was able to find the cheapest prices here with most products anyways. The free delivery was still surprisingly fast. Received everything within a week. Wide selection of brands and products. This is how all biking websites should be. Will definitely use again in the future.
Thanks for great service.
Fast and easy purchasing, communicative and fairly priced.
I was looking for some Tektro R559 Long Reach Brakes with regular nut attachment for my old Raleigh Gran Sport bike. Ben's had them for a great price plus a special free shipping deal. They arrived 3 days later - probably would have been quicker but USPS was slow to get them out to my building, not Ben's fault. I had ordered some MKS pedals several years ago and again, a great deal and quick arrival. Kudos.
Purchased MKS steel deep half toe clips with leather. Price was at least $10 cheaper than anywhere else on the internet. Site was easy to navigate and shipping was fast and free. Product is high quality, exactly what I wanted for my bike.
My order arrived from the US in record time and, although only a small consignment, it was treated with the urgency of an order from the big end of town. Mightily satisfied and many thanks.
I ordered some reach adjustment blocks. They were much cheaper than everybody else online, plus the offered free shipping. They arrive very fast, brand new. They sent me a discount code for my next purchase. I enjoyed their site.
Great company to deal with, super fast shipping and excellent customer service. Also the best selection of parts anywhere!
I found Ben's Cycle website really easy to navigate and easy to find what I was looking for. The search function pulled up a good selection and the filters allowed me to fine tune it. I dealt with both a social media representative and an ecom representative prior to placing my order and they were able to answer my questions so I ordered exactly what I was looking for. Prices are great too and very clear what you are getting.
I have been asked to give a review on my recent purchase which I will gladly do . I recently purchased a complete set ( .7 mm , 1.8 mm , and 2.5 mm ) of Shimano Hollowtech II spacers for a build I was doing . I have a Shimano Zee Crankset , and I had misplaced the ones that came with the cranks . Ben's is one of the few stores that offers the spaces , and I found them to have them at the lowest price . I feel that offering a spacer for four to five dollars is a bit much , Ben's offered them for far less . I also ordered Park Tools ' Hollowtech II tool BB - 9 , and once again Ben's had one of the lowest prices for the tool . You simply cannot do the job properly without it . It fits the bearing cups well , and having the installation tool for the non drive side cap on the other end of the tool is a big plus . No searching for it , it's right there . I ordered through Paypal , and my order was shipped promptly . It was packaged well , and arrived without damage . The shipping charges were reasonable . Overall I am happy with my purchase from Ben's , and I would highly recommend them to anyone looking for a great deal at a great price . I hope that this review helps anyone contemplating a purchase from Ben's Cycle .
Bought a set of rims on a VERY affordable price. Items shipped right away and arrived fast. The products are in excellent quality and the packaging is awesome. I highly recommend this company and certainly would do business with them again.
Ordering was easy. Shipping prompt. All items ordered received in good condition.
Found what we wanted at Ben's Cycle but phoned them for a part. They special ordered it for us! Very pleased with their service, promptness, and communication. A seamless process.
101 reviews matching