Bestairfares (www.bestairfares.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 47% give 1 star; The business has replied to 53% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Rehan Khan · 5 reviews · Experienced 2026-06-11 ·
★★★★★
If you see any Positive reviews about…
If you see any Positive reviews about this company then it’s fake review or made my best airfares because this company is made my Pakistani scammers.I booked a ticket with them for £1191 which they cancelled after few days. They excepted my Refund request but nothing was refunded for 3 weeks. After wasting a whole month they claimed scam through my bank. Then bank gave me a refund. So that’s a fraud avoid.
Reply from Bestairfares2026-08-06
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
G
Gayle Hart · 4 reviews · Experienced 2026-08-03 ·
★★★★★
Scammers
I was searching for flights and came across this company. Called the number on the website where they confirmed the price and sent me an email confirming. They then proceeded to try to call me all night, which I didn’t pick up. Last call received was 22.38pm before I blocked them. No reputable travel agent is going to be cold calling at that time of night.
Reply from Bestairfares2026-08-06
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
Great service , jack was very helpful and quick in finding a solution!! Would recommend !!
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
B
Barb · 2 reviews · Experienced 2026-07-26 ·
★★★★★
David was very helpful assisting me in…
David was very helpful assisting me in booking a flight at a fair price.
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
S
Susan Stone · 1 review · Experienced 2026-07-24 ·
★★★★★
Cynthia Wilson was VERY helpful and…
Cynthia Wilson was VERY helpful and patient. Never did I notice an attitude problem which is a GREAT thing. Please give her a raise. Job well done.
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
S
Schrodrik Smith · 1 review · Experienced 2026-07-24 ·
★★★★★
was a great help didnt know what i was doing
was a great help didnt know what i was really doing but he helped me step by step and to understand it more
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
A
Avi Desai · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Jorden was very helpful in quickly…
Jorden was very helpful in quickly helping me find tickets within 30 minutes. 10/10
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
H
Helen · 1 review · Experienced 2026-07-23 ·
★★★★★
Got me the best fair for my trip🤩🤩 Jack…
Got me the best fair for my trip🤩🤩 Jack went above and beyond, he was patient and understanding of my needs. He answered all my questions and I received my tickets as promised. Great communication also I highly recommend 🤩🤩
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
L
L Brewer · 1 review · Experienced 2026-07-21 ·
★★★★★
David was very helpful in updating my…
David was very helpful in updating my reservations and very complete explaining everything. Very kind and friendly and personable. Great service and will use the service again.
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
If I could give no stars, I would. I felt a responsibility to leave this review. I bought 2 tickets for my kids to take a flight from Cali for the weekend. I went through the process on the website, easy peasy right? Well about 30 mins later, I get a call from Jimmy saying that the flight was over booked and only 1 basic cab was available. So of course, I took the bait and upgraded the tickets, paying an additional $84. I was told 72 hrs before the flight, they would get their itinerary. But it never came. So I called the phone number and was assured that they would get their confirmation within 24hrs (this is Wednesday and flight was supposed to be on Friday). So we called Alaska Airlines and they said they had no passenger info for the kids. They said even though the tickets were bought through a third party, their info should still be on there. This was a whole week after I bought the tickets. So I called again, no answer. I called from my other kids phone and you guessed it, they answer. Not only do they answer, but they give me an attitude. I spent HOURS talking through the chat with Daizy, Rihana, and others. They would always just not answer me when I would ask them why the airline doesn’t have my kids info. Such a scam dude. I never thought that I would get scammed but I made decisions off emotion. After hours, I chatted with someone named Chris on the chat and he said that it wasn’t best airfare that called me about the seats, but another company. What a joke. Please do NOT use this company. Whatever you do, don’t make the same mistake. We never received the itinerary or boarding passes. I reported them to the gov and informed my bank as well.
Reply from Bestairfares2026-08-06
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
B
Bazelais Jean Pierre · 1 review · Experienced 2026-07-08 ·
★★★★★
Thank you to Cynthia Wilson
Thank you to Cynthia Wilson. She was very helpful with something that took a while to settle. She was very thorough in making sure we got the best priced!
Reply from Bestairfares2026-07-30
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
I
I am not putting my name. · 1 review · Experienced 2026-07-08 ·
★★★★★
Goodness Gracious
First of all, I am writing this only a couple of hours before my flight. Usually at this time, one would have their boarding pass. Maybe even WELL before this time. However, the “customer service agents” at Best Airfare are full-time deceivers. When they promised me my boarding pass 48 hours to 24 hours before my flight, I stand waiting by the phone like a girl waiting for a call back after the first date. NOTHING. The first time I called, I was greeted with a snobby voice. I called her at 10 pm and she told me I would receive my boarding pass at 12 am. Alas, nothing. I called her at 2:30 am again and she told me to expect it at 6 to 7 am. Cutting it a little close, right? I seriously doubt she is doing anything in her power to get me my boarding pass. First of all, choose this “company” if you don’t want to actually go on your trip. Second of all, they need to hire more employees in the customer service department because I really do NOT want to play the long game with this woman on the phone all night. Thank you for nothing.
UPDATE! The flight was never booked and they sent me FAKE itinerary. Bozos and idiots. Dont ever go through this agency, I hope they get what they deserve.
Reply from Bestairfares2026-07-08
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
I can't resolve my problem. I bought travel tickets from this company, and now they're not answering my calls. I paid in cash, went to the airport to check my tickets, and they were canceled. My God, I fell for a scam! What do I do now?
Reply from Bestairfares2026-07-08
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
M
MR Sean Pickering · 8 reviews · Experienced 2026-06-27 ·
★★★★★
We paid in full well in advance for our…
We paid in full well in advance for our flights to Bangkok only to be told 3 days of our departure the flight was over booked when infact it wasn't because we contacted the airline directly and they was over 30 seats still available in economy class.we still haven't received our refund we have contacted our bank to open a dispute over this matter.its a scam website they sent use fake e tickets as gulf air didn't recognise these e ticket numbers.you (must avoid) this company at all costs when we contacted them they was abusive towards us when we told them the flight wasn't over booked and told us to book with another company which we did because we had already paid for our accommodation in Thailand and didn't want to lose anymore money.please avoid this company!!!!
Reply from Bestairfares2026-07-08
Dear Customer,
I hope this message finds you well.
Please accept our sincere apologies for the inconvenience you experienced while attempting to book a flight with Bestairfares. We understand how frustrating this situation must have been, and we truly appreciate your patience and understanding.
After reviewing the information you provided, we found that the reference number TBA2604799 does not belong to Bestairfares. We kindly request that you contact the correct travel agency associated with your booking reference, as we are unable to locate any records under this reference in our system.
Thank you for bringing this to our attention. If you have any questions or believe the reference number was provided incorrectly, please feel free to contact us.
Best regards,
Emma Ellis
Quality Manager
Bestairfares
F
Fathima · 6 reviews · Experienced 2026-06-29 ·
★★★★★
Fraud serviceI
I would strongly advise anyone considering this company to exercise caution.
In my experience, I paid for airline tickets but encountered repeated issues obtaining confirmed ticket issuance. Despite being assured multiple times that everything was confirmed and ready for travel. The airline informed me that tickets had not been issued on the reservation. This created significant uncertainty and caused me to cancel my travel plans.
Throughout the process, I spent many hours on phone calls and emails seeking clarification. I received conflicting information regarding the status of my booking, including different ticket numbers and repeated assurances that tickets would be released later. Unfortunately, these assurances did not match the information provided directly by the airline.
As a customer, I found the communication frustrating, time-consuming and lacking transparency. I would recommend that anyone booking through this company independently verify their reservation directly with the airline and ensure that tickets have been properly issued before making any travel arrangements.
Before making payment, I would also suggest requesting the company's business registration details, checking independent reviews and keeping records of all communications.
This review reflects my personal experience and is intended to help other consumers make informed decisions.
Reply from Bestairfares2026-07-08
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
T
Troy Guy · 5 reviews · Experienced 2026-06-22 ·
★★★★★
Best Airfare is the worst airfare…
Best Airfare is the worst airfare company I have ever dealt with. The old bait and switch. Any positive reviews you see on them are a bunch of lies. We bought our airfare a month and half in advance then they cancel our reservation saying they tried contacting us becuz the price has gone up hours after we purchased them on what was being given to us. they have to charge us a higher price. A bunch of non English speaking people. This company is A SCAM!!!! They bait you with a low price and then they tell you they tried calling you to cancel bcuz the pricing was incorrect. They’re a bunch of bullshitters to bait you to purchase tickets from them. Screw THAT COMANY!!!!!
Reply from Bestairfares2026-07-08
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
I’m really glad that I interacted with best ever agent…
I’m really glad that I interacted with jimmy from best air fares.com & his extension is 188 and to be very honest this is first time someone genuinely helped me with things on 1st try like he’s the guy you all should contact for anything flight related! He’s the best and i’m happy that my direct call to site went to him ! No 2nd calls everything properly done and he is gonna be someone i’ll call again & again to book now
Reply from Bestairfares2026-07-01
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
M
Michael · 6 reviews · Experienced 2025-09-13 ·
★★★★★
no reply no way to contact them blocked my phone and there reply hope to find you well how would you feel having been robbed of 1200 pounds i amm still looking into other lines
Ill be honest not like your company
you have asked for my details which you have got
your reply to is the same to all clients you scam
not found on your system you have blocked me from ringing you which was to be expected. still i dont expect
to get a reply from this review but i will keep at it as you are dishonest people taking money from honest people who earned
Reply from Bestairfares2026-06-08
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected] team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
A
Anjum A · 1 review · Experienced 2026-04-21 ·
★★★★★
Bad experience
The customer service provided was extremely unhelpful. After booking a flight, I received a call instructing me to pay an additional £500 as the flight I had booked was incorrect according to them. My wife and children were travelling on a return flight which had a two-hour wait that was extended to over eight hours for an unspecified reason. Furthermore, there was no communication from the company I booked through. They did not inform me of the extended stay nor provide any accommodation. I would not recommend this company and advise others to avoid it. The customer service was exceptionally poor.
