Bestairfares (www.bestairfares.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 47% give 1 star; The business has replied to 53% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
V
Victoria Martinez · 1 review · Experienced 2025-11-25 ·
★★★★★
Best Customer Service Experience
I had a pleasure of working with William Dawson and Desmond & they both were very helpful, communicated clearly, went the extra mile to make sure I was taken care of and understood everything. I will definitely be working with them again for my next booking!
Reply from Bestairfares2025-11-28
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
I appreciate Desmond and Alex for helping me reserve our flights to Florida in February. I am very happy with their service and will books flights with them in the future.
Thank You Alex & Desmond
Reply from Bestairfares2025-11-28
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
O
Olga Silvas · 2 reviews · Experienced 2025-11-23 ·
★★★★★
The best service with Percy carom
The best service with Percy- carol
Reply from Bestairfares2025-11-28
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
M
Mitch B. · 1 review · Experienced 2025-11-22 ·
★★★★★
Roger Smith was helpful and friendly.
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
a
art b · 1 review · Experienced 2025-11-16 ·
★★★★★
Didn't get the fight time I booked
Didn't get the fight time I booked. You change my fight. Then after I booked a fight with you my credit card got hacked. Wi never use you again.
Reply from Bestairfares2025-11-25
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected].
Our team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
M
Michael Willis · 1 review · Experienced 2025-11-19 ·
★★★★★
VICTOR PAUL.
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
R
Robert Gafford · 2 reviews · Experienced 2025-11-18 ·
★★★★★
Roger was great
Roger was great. the tickets were delayed a little but everything went well and We even fixed a few typos I made.
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
H
Heatlh · 2 reviews · Experienced 2025-11-18 ·
★★★★★
It was a quick and easy transaction.
It was a quick and easy transaction. I had Jimmy and Mark
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
C
Cassie Gold · 1 review · Experienced 2025-11-17 ·
★★★★★
Thank You
Thank You! Smooth transaction, thank you to Daisy and Jerry. Appreciate you helping for my trip.
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
S
Sara Melton · 1 review · Experienced 2025-11-17 ·
★★★★★
Helped
Victor Paul was helpful
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
G
George · 3 reviews · Experienced 2025-11-16 ·
★★★★★
Good thanks Jimmy
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
B
Benjamin Cuevas · 1 review · Experienced 2025-11-13 ·
★★★★★
Daisy and William
Daisy and William. Had trouble getting tickets first time, was called and renegotiated new tickets quickly.
Reply from Bestairfares2025-11-25
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
N
NB · 1 review · Experienced 2025-11-13 ·
★★★★★
SCAM SCAM SCAM
If I could score zero I would. This company is a SCAM. They take your money and tell you they need more money to secure your ticket (which is crazy??) and that they’re going to give you your e-tickets asap. When they don’t and you request a refund, they take days of making you constantly chase them on a simple email to confirm your refund. Both Shibrul and Amir (if that even are their real names) are extremely frustrating individuals to speak to and they have lied on multiple occasions that we will “definitely” receive our ticket/refund in a timeframe that keeps changing every time you call back to query why it hasn’t come yet. Extremely disappointing service, will be reporting this company as fraud to my bank. Disgusting behaviour. Don’t ever book with this disgusting company.
Reply from Bestairfares2025-11-25
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected].
Our team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
J
Josh · 1 review · Experienced 2025-11-07 ·
★★★★★
Mark Wilson was very helpful
Reply from Bestairfares2025-11-12
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with Bestairfares.
As the Quality Manager, I greatly appreciate your kind words. Feedback such as yours motivates our team and strengthens our ongoing commitment to maintaining the highest standards of service excellence.
Should you require any further assistance or have additional feedback to provide, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
S
Sarah · 2 reviews · Experienced 2025-11-03 ·
★★★★★
AVOID THEY ARE SCAMMERS AND NOT LEGIT…
AVOID THEY ARE SCAMMERS AND NOT LEGIT PLEASE READ***
I booked flights with BestAirfare on Saturday over the phone and paid £2,600. I was told I’d receive my confirmation email shortly but nothing ever arrived. I called back and was told it could take up to 24 hours. Fine, I waited.
By Sunday afternoon, still no confirmation. I called again and was reassured I’d receive it by Monday morning. Guess what? Monday came still nothing. At this point, I was extremely concerned. I’d just paid thousands of pounds and had absolutely no proof of my booking.
When I called again, I was told a “manager” would call me back to discuss my confirmation email something that should be automatically sent after any flight purchase. The so called manager finally called, only to tell me that if I wanted to keep my flights, I now needed to pay an extra £1,100, because they’d supposedly been “notified by Turkish Airlines” that the return ticket was no longer available.
I immediately knew something was off how do you take money for flights that clearly haven’t even been booked? When I challenged him and mentioned I’d seen hundreds of identical complaints on Trustpilot, he became defensive and rude. The moment I called him out, he said “fine, you can have your refund” and hung up on me.
This is not a legitimate travel agency. They lure people in with fake prices, take your money, then demand more later under made up excuses. After reading reviews, I realized this is a common scam tactic they use on multiple customers.
How is this company still operating? How are they allowed to continue taking people’s hard-earned money with zero accountability? Please avoid BestAirfare at all costs they are dishonest, manipulative, and unprofessional. I’m now fighting to get my money back and reporting them to Action Fraud and my bank.
Reply from Bestairfares2025-11-25
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected].
Our team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
M
M Campbell · 1 review · Experienced 2025-10-27 ·
★★★★★
I would recommend NOT using this site !!
I booked a flight 5 months in advance at a cost of $169.00 per their site. I received a phone call that evening from a young man in India who I simply could not understand. He kept repeating that I needed to pay $200 or $400 to get my ticket booked. I told him that I could not understand him and that I needed to speak to someone who was more fluent in English. The second young man was SLIGHTLY more fluent. He said that the flight was overbooked and I needed to pay more for the flight. So my ticket was now $ 250.99 - NOT the $169.00 appearing on their website. If I did not agree to the additional cost, I would lose my original $169.00. I feel like this is a bait and switch tactic to extort more money from people using this site. I can assure you that I will not be using this site again. How can a flight be overbooked 5 months from now ??!!
Reply from Bestairfares2025-11-25
Hi,
I hope this message finds you well.
Please accept my sincere apologies for the inconvenience you encountered while attempting to book a flight with Bestairfares. We understand how disruptive this experience must have been and deeply value your patience and understanding.
To ensure this matter is resolved promptly, kindly reach out to our support team at [email protected].
Our team will be more than happy to assist you and provide a seamless resolution.
Thank you once again for bringing this to our attention. We remain committed to improving our services and delivering a smooth and reliable experience in the future.
Best regards,
Emma Ellis
Quality Manager, Bestairfares
