Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.
Is Best Buy legit?
Best Buy (www.bestbuy.com) has a 1.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People frequently report significant frustrations with customer service procedures, describing encounters with automated systems that fail to connect them with staff. Consumers also mentioned major issues regarding product delivery, with many stating that promised timelines were missed or the items arrived damaged.
However, some people also felt positive interactions, noting staff members who were very knowledgeable, patient, and went above and beyond to assist with purchases and needs. A few other people also felt that certain employees were friendly and helpful, offering good guidance when customers were unsure about exactly what they required.
Auto-generated from all reviews of this business. For reference only.
I have always considered Best Buy a good company when it comes to purchasing products, but my experience trying to get help with an order issue has been extremely disappointing.
I called customer service twice. Both times, I was greeted by an AI-driven systems that made it nearly impossible to reach a human representative. After repeatedly navigating prompts and objections, I was finally transferred to someone who was supposedly a customer service agent, but it still sounded like another bot.
The issue is simple: I ordered a package that was being shipped to an address where I would only be staying for a short period of time. Best Buy shipped the order later than expected, causing delivery problems, and I have been unable to get meaningful assistance from anyone.
What has been most frustrating is not the shipping delay itself, but the complete lack of accessible customer support. When something goes wrong, customers need a straightforward way to speak with a real person and resolve the issue. Unfortunately, that was not my experience.
Best Buy is easy to do business with when everything goes according to plan. When you need help with a problem or return, the experience can be entirely different.
Purchased a Samsung watch online and it was shipped to my home. When the UPS driver delivered the package my ring camera captured the delivery which showed a crushed box. The package was left at my front door and within less than 30 seconds the box was picked up and brought inside only to discover the contents (watch) was missing. I then contacted customer service and after nearly two hours on the phone with the person, they informed me to go to a Best Buy store. The store started the refund process and were very helpful. The Best buy reversed the refund and charged me the full amount despite sending them proof with pictures and video from my ring camera. Best Buy refused to contact UPS to file a claim which according to UPS that was Best Buys responsibility and not the customers. UPS based on the pictures and ring video agreed the item was stolen and agreed to refund my money, but Best Buy had to refund the money. Again Best Buy refused to reimburse my money. I then contacted BEST Buys executives office and provided them all of the information. More than 2.5 months later Best Buy refunded my money. I then cancelled my membership and returned other items I had purchased and took my business to their competitors. In summary, Best Buy customer service is pathetic and they lie to their customers. Best Buy internet sales support is corrupt and dishonest. My suggestions to potential Best Buy customers is to avoid purchases from this company and take your business and purchases elsewhere. Best Buy turned out to be my Worst Buy which has resulted in BEST Buy losing my business forever!!
I went into Best Buy for a simple screen protector
I went into Best Buy and all i wanted was a screen protector for my apple watch. Normally the employees wear a blue shirt however this particular employee(female) was wearing a red shirt and i can only assume she was a new employee. I told her what i needed and she kept asking for my receipt and i explained that one i'm replacing wasn't purchased from Best Buy. She asked which apple watch and i told her. She then said i don't know which one you have and that she wasn't familiar with apple products. She then left and said she would send over someone that could assist and she walked away and went to a register and was talking to another employee. I waited for ten(10) minutes and she was still talking to that same employee but neither came to assist me. Safe to say i won't be shopping at Best Buy anymore. Best Buy should know better than to send an employee to help a customer when the employee don't have a clue...
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