Great customer service
This is the third hoist I have bought from you . Great customer service. They always follow through and make sure everything is correct. If anything is wrong they fix it right away
About Best Buy Automotive Equipment
Data updated- Website
- www.bestbuyautoequipment.com
- Category
- Vehicles & Transportation
- Location
- United States · Temecula
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (2/2)
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Is Best Buy Automotive Equipment legit?
Best Buy Automotive Equipment (www.bestbuyautoequipment.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Sales person was helpful and answered…
Sales person was helpful and answered all my questions.
Hi I like your company it’s very…
Hi I like your company it’s very organized and professional people working with kindness and fast they answer all your questions
Good info nice to visit with
Initial phone call very friendly very…
Initial phone call very friendly very informative a pleasure doing business
Great Customer Service!!!
Great Customer Service, Fast Reply, and Friendly Service!!
We need the equipment so we are forced…
We need the equipment so we are forced to buy here. We been waiting for the warranty on the original machine to hopefully take care of a machine that blew up on us. Instead of helping us they offered us a new machine while the other was been looked at. Shop lost 4 days of tire replacement. I been treated very rudly by staff and personal here as well. Not a place i would recommend at all
Reply from Best Buy Automotive Equipment2026-07-30
Hi Ed, thank you for your feedback. We're sorry your machine went down — we know firsthand how costly downtime is for a working shop, and we want to clear up how the warranty process works so this gets resolved for you and so other customers know what to expect from us. For transparency, here is the timeline on our end: - July 27 (morning): You first let us know the machine had issues. That same call, we confirmed your 1-year warranty coverage and sent you the Katool warranty claim link, and your claim was submitted that morning. - July 27 (same day): At your request, we quoted replacement options so your shop wouldn't stay down while the claim was processed. - July 28: We processed your replacement machine order and got it moving to you. - As of today: We have not received any update from Katool on your claim — and importantly, we hadn't heard from you that they weren't responding. That last point is the one we want every customer to know: we stand by every product we sell, and when a manufacturer is slow to respond, we will push them on your behalf — but we can only do that if you tell us it's happening. Warranty claims go to the manufacturer, and if you're ever waiting longer than feels reasonable, don't wait it out alone. Call us. Advocating for our customers with Katool or any brand we carry is part of what we're here for. We're sorry if you felt treated rudely at any point — it's very important to us that our customers feel taken care of. We pride ourselves on our customer service. Please reach out to us if you have any issues with the warranty process. Update: we reached out directly to the manufacturer and they were prepared to pick up and fully refund the defective unit with no fees. We contacted you and you said you would actually like to have both units, and so instead of return, they will be sending a new unit to replace the defective one. Additionally, the second machine you ordered should be there any day now.
Excellent Service
Great Service. Cosmo takes the time to explain the details and work out any problems with you. Also their prices on new equipment are way better than any other company out there. I did a quick google search and they were $200-$400 cheaper than other distributors.
The ordering process was easy plus it…
The ordering process was easy plus it had options and places for comment for special instructions that I had originally been worried about for delivery location. But no worries now.
Anthony provided great customer service…
Anthony provided great customer service and was knowledgeable on the product I was purchasing.
Website is easy to use.
User friendly and fast confirmation…
User friendly and fast confirmation email from seller. Very good description of equipment on website and transparent terms, pricing, etc. Would recommend to friends and family. Thanks
great customer service
great customer service justin and ashley
So far was the call
So far was the call. I received to update my email address so I can start receiving notification.
Anthony was very helpful in sales and…
Anthony was very helpful in sales and made the experience very easy.
Great company and people
We have purchased several items from Best Buy Auto Equip for our shops and Cosmo has always taken care of us. Always easy going and knowledgeable making sure I get the equipment that fits my needs.
Great phone manners,
I have purchase my second lift and the…
I have purchase my second lift and the service and accuracy is fantastic
5 Star Customer Service
Although the item was unavailable, customer service was exceptional.
Great customer service and very helpful…
Great customer service and very helpful thru the buying process of tire machines.